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NetSuite Reviews (2024): Pricing, Pros & Cons

A comprehensive CRM solution by Oracle, NetSuite can help you manage your customers and sales pipeline with ease.

Ease of Use
Value For Money
Customer Support

What is NetSuite CRM?

NetSuite CRM helps businesses across the globe to manage their relations with potential and current customers and partners in one place. 

It is a potent mixture of traditional CRM (customer service management, marketing automation and sales force automation) and modern CRM (quotes and commissions management, partner relationships and sales forecasts). 

NetSuite CRM’s features make it possible to ensure a seamless information flow across the different stages of a customer lifecycle. 

It helps improve sales and customer performance and manage campaigns efficiently. 

You can use the platform to improve visibility in sales and lead activities, align marketing campaigns with sales and manage sales commissions. 

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NetSuite Company Details

Founded in 1998, NetSuite was later acquired by Oracle. NetSuite offers a number of software to help businesses manage everything easily. Other than CRM, NetSuite offers ERP, Accounting software, HR management and a number of other solutions.

Company Name: Oracle

CEO Name: Zach Nelson

Year Founded: 1998

Employees: 1001-5000

HQ Location: Austin, Texas

NetSuite Screenshots and Media

Pros and Cons of NetSuite

Pros of NetSuite

  • User-friendly dashboard 
  • Robust reporting features 
  • Accurate forecasting capabilities
  • Efficient data tracking 
  • Mobile solutions for Android and iOS devices

Cons of NetSuite

  • Very steep learning curve 
  • The pricing option is not transparent

NetSuite Features

Sales Force Automation

It provides visibility to the sales team in all aspects of the customer relationship with real-time dashboards.

Central Customer Database

The central customer database improves collaboration between the team members by eliminating multiple sources of data.

Real-Time Visibility

NetSuite CRM provides time insights into forecasts and insights for predictable sales.

Targeted Marketing Campaigns

You can segment data on NetSuite CRM based on different parameters for personalized and targeted marketing campaigns.

Lead Reporting and Analytics

You can check the ROI of the marketing campaigns in real-time through NetSuite CRM's lead reporting and analytics feature.

Unified Cloud Solution

Its unified cloud solution benefits the sales and support team as it lets them access all the customer's data in real time.

Opportunity Management

You can link the sales and customer buying process to manage opportunities across revenue, notes, status and more.

Customer Service Management

You can manage customer service on NetSuite CRM through case management, customer portal and knowledge management.

Partner Relationship Management

With features such as joint selling, joint demand generation, partner commissions, and royalties, NetSuite CRM helps nurture partner relationships.

Marketing Automation

It offers numerous marketing automation features to align campaigns with the sales team.

NetSuite Pricing

NetSuite CR offers custom pricing as per your need. You may contact the sales team for more information about the price.

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NetSuite Detail

Here are some of the top highlights of NetSuite in detail.

1. Sales Force Automation (SFA)

NetSuite CRM offers SFA to create a unified process to manage sales within the organization. In addition, it helps improve visibility regarding customer relationships for the sales teams.

Furthermore, it offers a central customer database that eliminates multiple data sources. Subsequently, it improves the sales team’s efficiency. 

Additional features of SFA include:

  • Opportunity Management 
  • Quote Management
  • Sales Forecasting 
  • Incentive Compensation Management 
  • Contract Renewals 

With real-time access to data, managing opportunities become easier. 

2. Reporting and Analytics 

The platform offers robust reporting and analytic features. It houses:

  • Built-in reporting 
  • Real-time analytics 
  • Role-based dashboards 

When clubbed together, it offers the teams all the tools they need to monitor performance. 

One can also create personalized goals on NetSuite CRM to track individual performance. 

3. Customer Service and Support 

You can get a 360-degree customer view using NetSuite CRM’s customer service management feature. These features ensure better customer service while lowering the service cost. 

NetSuite CRM offers the following services for customer management:

  • Case Management 
  • Customer Portal 
  • Knowledge Management

You can also create predefined rules to assign support cases automatically. Furthermore, it provides insights into both closed and open case summaries. 

4. Marketing Automation 

NetSuite CRM can be extremely handy if you need to run a marketing campaign because it supports marketing automation. 

You can align your marketing campaigns with the sales team to generate highly qualified leads on this platform. 

Additionally, it supports targeted marketing campaigns to engage in personalized marketing by allowing you to segment the audience based on the following:

  • Demographics 
  • Purchase trends 
  • Response patterns 
  • Support histories 

Lastly, it offers a variety of tools to manage and analyze all marketing campaigns, including multichannel campaigns. 

5. Partner Relationship Management 

NetSuite CRM gives you complete power over all the elements of the partnering process. In addition, it boosts partner collaboration through real-time information. 

NetSuite CRM Partner Relationship Management includes the following features:

  • Joint Selling 
  • Joint Demand Generation 
  • Sales Forecasting 
  • Partner Commissions and Royalties 
  • Knowledge Management and Sharing 

Lastly, it also supports multichannel communication in your partner network. 

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What Kind of Support Does NetSuite Offer?

NetSuite offers comprehensive support to all their customers. You can contact the support team through email, chat or phone.
Email Support
Live Chat
Tutorial Videos & Documentation
Phone Support

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Frequently Asked Questions About NetSuite (FAQs)

NetSuite is a suite of tools that you may use to manage your business. It offers a number of software along with CRM solution.
No, NetSuite is not free to use. You may contact the sales team to know more about the price.
Yes, NetSuite CRM comes with comprehensive solution for businesses of all sizes.
Yes, NetSuite comes with a simple user interface. You may contact the support team if you need any help.

System Requirements and Supported Platforms

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