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Lightspeed Review (2024): Pricing, Pros & Cons

The all-in-one commerce platform for merchants to streamline operations, scale efficiently, and ensure exceptional customer experiences.

Ease of Use
Value For Money
Customer Support

What is Lightspeed?

Lightspeed Retail presents a cloud-based Point of Sale (POS) solution tailored for various retail sectors including apparel, footwear, bike, jewelry, pet, sporting goods, and home decor. This comprehensive solution equips retailers with a suite of tools encompassing inventory management, store administration, cash handling, payment processing, purchase order oversight, customer profiling, seamless integration with accounting software, and compatibility with POS hardware like barcode scanners and receipt printers.

Moreover, Lightspeed integrates a unified eCommerce platform, facilitating the management of both in-store and online inventory, unified customer insights, and the analysis of sales data across multiple channels.

With multi-store capabilities ensuring inventory synchronization across all outlets, coupled with mobile extensions enabling associates to access inventory and conduct transactions anywhere in the store via iPad, Lightspeed Retail enhances operational flexibility. The solution also streamlines inventory management with features enabling users to create, track, and assign serial numbers to products, alongside managing product variations such as size, color, and material through a matrix system.

Lightspeed Company Details

Lightspeed, founded in 2005 by CEO Dax Dasilva, is headquartered in Montréal, Quebec, Canada. With a workforce ranging between 1001 to 5000 employees, Lightspeed has grown to become a leading provider of innovative retail and hospitality technology solutions.

Company Name: Lightspeed

CEO Name: Dax Dasilva

Est Year: 2005

Employees: 1001-5000

HQ Location: Montréal, Quebec, Canada

Dax Dasilva
Founder, Interim CEO, and Director

Lightspeed Demo & Media

Lightspeed Top Features

On Account Sales

With Lightspeed, customers have the freedom to pay on account, with the added ability to set individual account limits for each customer.

Customizable and Gift Receipts

Customize your store's receipt to reflect its unique identity and provide gift receipts as necessary.

Manual Discounts

Enable selected team members to provide percentage or dollar amount discounts as necessary.

Unlimited Inventory Locations

Link your online store to one or multiple inventory locations effortlessly.

Local Delivery

Provide local delivery options and effortlessly fulfill orders from your physical store.

Employee Management

The POS system simplifies the process of tracking employee work hours and generating performance reports.

Custom Checkout Fields

Tailor checkout fields to your specific needs.

Order Notes

With Lightspeed, you can ensure customers and staff stay informed by adding notes to sales receipts and customer profiles.

Service Sales

With Lightspeed, you can efficiently sell and monitor service-based transactions such as work orders, repairs, alterations, and other services.

Special Orders

With Lightspeed, you can process sales seamlessly even when items are out of stock by easily placing special orders.

Pros of Lightspeed

  • Capability to monitor inventory levels across numerous store locations
  • Lightspeed connects with many apps, letting you customize your business solution
  • Customer service is great – offers free onboarding and 24/7 support no matter the plan you pick
  • User-friendly interface – easy for new employees to learn, especially for those who are used to using phones and tablets
  • Lightspeed’s analytics package is top-notch, saving time by automatically calculating performance metrics
  • Cons of Lightspeed

  • Lightspeed might be too expensive for new retail stores
  • Limited flexibility with e-commerce platforms – strongly encourages users to use its e-commerce platform, which some find to be low-quality and not standard
  • Individuals are unable to make significant inventory adjustments themselves – they have to send them to Lightspeed for an associate to handle
  • Lightspeed Pricing

    Lean (For your essential business needs)
    Yearly Billing: 119/month
    • Retail POS
    • Registers (1 included)
    • Lightspeed B2B
    • Dedicated account manager
    • 24/7 customer support
    • Free training and onboarding resources
    Standard (Ideal for omnichannel businesses)
    Yearly Billing: 169/month
  • Retail POS
  • Registers (1 included)
  • Lightspeed B2B
  • Accounting
  • eCommerce
  • Dedicated account manager
  • 24/7 customer support
  • Free training and onboarding resources
  • Advanced (More tools for businesses looking to go further)
    Yearly Billing: 249/month
  • Retail POS
  • Registers (1 included)
  • Lightspeed B2B
  • Accounting
  • eCommerce
  • Omnichannel Loyalty
  • Advanced Reporting
  • Dedicated account manager
  • 24/7 customer support
  • Free training and onboarding resources
  • Enterprise (High volume merchants and large businesses)
  • Everything in the advanced plan, plus
  • Customized onboarding
  • Premium Workflows API access
  • Custom User Roles
  • Dedicated customer success manager available in most regions
  • Preferred Lightspeed Payments rates
  • And more
  • Lightspeed Price Comparison

    Compare price of Lightspeed With some of the top competitors.
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    What Kind of Support Lightspeed Offers?

    Lightspeed offers a comprehensive suite of support channels, including email, live chat, social media, forums, tickets, tutorial videos, phone support, and webinars. This multi-faceted approach ensures that users have access to the assistance they need, whenever they need it, enhancing their overall experience with the Lightspeed platform.
    Email Support
    Live Chat
    Social Media
    Forum & Ticket
    Tutorial Videos & Documentation
    Phone Support

    Lightspeed FAQs

    While it’s pricier than competitors, especially on a monthly basis, Lightspeed can greatly improve your retail business with its smart tools, offering a strong return on investment. Plus, its capabilities are expected to grow, especially after acquiring ShopKeep and Upserve.
    Typical users of Lightspeed Retail include freelancers, mid-sized businesses, and small businesses.
    Yes, Lightspeed is indeed a cloud-based POS platform. Essentially, this means that Lightspeed stores your POS data on its servers remotely. This setup ensures that your paperwork is secure, and all your activities are easily recoverable at any time.
    No, Lightspeed is not free, but there’s a 14-day free trial and a free terminal included with all plans.
    Lightspeed provides the following support choices: Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep).

    Platforms Supported

    Review Method

    At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

    Affiliate Disclosure: BeginDot is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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