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[begindot_kkstarratings] Review (2024): Pricing, Pros & Cons is a cloud-based customer relationship management (CRM) software designed for small and medium-sized businesses to manage contacts, sales pipelines, organize customer interactions, and improve customer relationships efficiently.

Ease of Use
Value For Money
Customer Support

What is Capsule? is a Customer Relationship Management (CRM) platform developed by a UK-based startup to improve business-customer interactions. The software is designed to be easy to use and has features that suit businesses of all sizes. Founded in 2008 by Duncan Stockdill and Andy Cockburn, Capsule CRM has grown to serve more than 10,000 companies worldwide. It offers a range of features across three price tiers: Starter, Professional, and Teams, tailored to meet different business needs, from basic task tracking and contact management to advanced features such as custom fields and lead scoring.

What Is Good For? excels at streamlining customer relationship activities for businesses, helping to manage contacts, organize tasks, and track customer interactions efficiently. Its value proposition lies in the simplicity and effectiveness of its CRM solutions, making it suitable for companies looking for a straightforward approach to improving their customer relationship management. With features such as email integration, sales pipeline management, and advanced capabilities such as lead scoring and advanced custom fields, Capsule CRM is optimized to improve sales processes, increase productivity, and foster better customer relationships.

Who Should Use is ideal for businesses of all sizes looking for a comprehensive yet simple CRM solution. Whether it’s a small business looking to get started with basic CRM functionality for free, or a larger organization that needs advanced features like lead scoring and custom fields, Capsule CRM caters to a wide range of users. Startups, small and medium-sized businesses (SMBs), and teams within larger organizations will find the platform particularly beneficial for streamlining their customer relationship management processes, improving sales efficiency, and ultimately driving growth. Company Details

Capsule CRM, the company behind, is a UK-based startup founded in 2008 by Duncan Stockdill and Andy Cockburn. With a mission to provide an easy-to-use CRM system that enables businesses of all sizes to improve customer interactions, Capsule has experienced significant growth. The company serves over 10,000 companies worldwide, a testament to its successful approach to delivering a simple, cost-effective and efficient CRM solution. Capsule offers three pricing tiers to meet different business needs, ranging from a free “Starter” plan to a more advanced “Teams” plan priced at $36 per user per month.

Company Name: Capsule CRM

CEO Name: Steven Ledgerwood

Est Year: 2009

Employees: 11-50

HQ Location: Greater Manchester, GB

Steven Ledgerwood
CEO Demo & Media Top Features

CRM Software

For managing customer connections, Capsule provides an all-inclusive CRM solution.

Calendar/Reminder System

To help you remember significant occasions and occasions, it has a calendar and a reminder system.

Call Logging

With Capsule, users can record phone conversations and monitor client correspondence.

Document Storage

It makes vital files easily accessible by offering document storage.

Email Marketing

For effective marketing campaigns, Capsule integrates with email marketing platforms.

Internal Chat Integration

It provides an easy-to-use internal chat integration for team collaboration.

Lead Scoring

To rank leads according to their potential, Capsule incorporates lead scoring.

Marketing Automation Integration

For more efficient marketing procedures, it integrates with marketing automation technologies.

Mobile Access

Capsule provides mobile access so you can keep track of contacts and tasks while you're on the go.


Users can generate and forward quotes and proposals to potential clients.

Pros of

  • Efficient note-taking and data linking.
  • User-friendly and time-saving.
  • Cost-effective and easy to deploy.
  • Simple to capture important client information.
  • Cons of

  • Difficulties with importing data.
  • Lack of integration with other systems.
  • Limited customization options for tasks and layout.
  • Pricing

    Three price tiers are available from Capsule: “Starter,” “Professional,” and “Teams.” Basic functions like task tracking and contact management are included in the “Starter” plan, which is free for up to two users. The “Professional” plan adds capabilities like email integration and sales pipeline management for $18 per user each month.

    Custom fields and lead scoring are among the advanced capabilities included in the $36 per user per month “Teams” plan.

    $0.00 2 Users Per Month
  • With up to two users, our free CRM offers basic capabilities to get you started.
  • 25 Custom Fields and 250 Contacts
  • 10 AI Content Helps 
  • Gmail and Outlook Integrations
  • Starter
    $18.00 1 User Per Month
  • Organize contacts, leads, and conversations efficiently with essential starter tools.
  • 30,000 Contacts
  • 1 Sales Pipeline
  • 1 Project Board
  • 50 Custom Fields
  • 5 Email Templates
  • 1 Shared Mailbox
  • 10 AI Content Assists
  • Activity Reporting
  • Microsoft 365 and Google Workspace integrations
  • Premium Integrations including: Xero, QuickBooks, MailChimp, Zapier & many more!
  • Growth
    $36.00 1 User Per Month
  • Customization, seamless workflows and insightful reports for evolving businesses.
  • Everything in Starter
  • 60,000 Contacts
  • 5 Sales Pipelines
  • 5 Project Boards
  • 150 Custom Fields
  • 50 Email Templates
  • 3 Shared Mailboxes
  • 1000 AI Content Assists
  • Important Fields
  • Workflow Automation
  • Custom Activity Types
  • Advanced Sales Reporting
  • User Roles & Permissions
  • Advanced
    $54.00 1 User Per Month
  • Boost the growth potential of your business with added flexibility at your fingertips.
  • Everything in Growth
  • 120,000 Contacts
  • 50 Sales Pipelines
  • 50 Project Boards
  • 300 Custom Fields
  • 500 Email Templates
  • 5 Shared Mailboxes
  • Ultimate
    $72.00 1 User Per Month
  • Discover your full potential with premium onboarding and dedicated account management.
  • Everything in Advanced
  • 240,000 Contacts
  • 100 Sales Pipelines
  • 100 Project Boards
  • Unlimited Custom Fields
  • 1000 Email Templates
  • 10 Shared Mailboxes
  • Implementation Support
  • Import Assistance
  • Custom Training
  • Dedicated Account Manager
  • Ongoing Priority Support
  • Price Comparison

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    What Kind of Support Offers?

    Users may expect a response from Capsule’s amiable customer support team throughout these hours, which are Monday through Friday. Users can also get in touch via email at [email protected] or on Twitter at @CapsuleCRM.

    The support staff at Capsule is renowned for being prompt and friendly, offering aid with configuration, personalization, and problem-solving.

    Email Support
    Social Media
    Phone Support
    Tutorial Video & Help Documentation FAQs

    CapsuleCRM is a legitimate CRM system founded in the UK in 2008 by Duncan Stockdill and Andy Cockburn. It has grown to serve over 10,000 companies worldwide, providing a robust platform designed to improve customer interactions and business operations.
    Yes, CapsuleCRM is worth paying for, especially for companies looking to improve their customer relationship management. With three price tiers to suit different business needs – from the free Starter plan for up to two users to the more comprehensive Professional and Teams plan – CapsuleCRM offers valuable features such as task tracking, contact management, email integration, and sales pipeline management.
    CapsuleCRM offers integrations with a wide range of other software to enhance its functionality and usefulness for businesses. These integrations include email marketing platforms, document management systems, accounting software, and more, allowing for seamless data synchronization and workflow optimization across multiple business operations.
    CapsuleCRM works for small businesses and large enterprises alike. Its scalable platform and tiered pricing structure meet the needs of different business sizes, from the basic functionality needed by small teams to the advanced features required by larger organizations for efficient CRM processes.
    CapsuleCRM supports sales pipeline management through its Professional and Team plans, offering features such as customizable sales pipelines, opportunity tracking, and performance analysis. These tools help companies manage their sales processes more efficiently, from lead generation to closing deals.
    Yes, CapsuleCRM can be customized for specific industries through the custom fields and lead-scoring capabilities available in the Teams plan. This allows companies to tailor the CRM to their unique processes and requirements, increasing its applicability across industries.
    CapsuleCRM implements robust security measures to protect user data, including data encryption, regular security audits, and compliance with industry-standard privacy regulations. This ensures that sensitive customer information is managed securely.
    CapsuleCRM is known for its user-friendly interface and ease of use, making it an ideal choice for CRM beginners. Its straightforward design and intuitive navigation allow users to quickly become proficient in managing customer relationships and CRM tasks.

    Platforms Supported

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    At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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