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Pipedrive CRM Review (2024): Pricing, Pros & Cons

Pipedrive is a cloud-based sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals.

Ease of Use
Value For Money
Customer Support

What is Pipedrive CRM?

Pipedrive is a Customer Relationship Management (CRM) software designed to streamline and improve the sales process for companies. Founded in 2010, Pipedrive provides a platform for managing sales pipelines and offers automation features that promote efficient sales operations. With a global presence and a dedicated team of over 850 employees, Pipedrive supports more than 100,000 companies worldwide, proving its effectiveness as a CRM solution.

What is Pipedrive good for?

Pipedrive excels at providing intuitive sales pipeline management and automation, significantly improving the efficiency of sales teams. It is particularly effective at tracking interactions, automating repetitive tasks, and providing visibility into sales processes, allowing companies to focus on strategy and customer engagement. Its flexible pricing plans and scalability make it ideal for companies looking to improve their sales operations and drive growth. 

Who should use Pipedrive?

Pipedrive is ideal for small to medium-sized businesses in a variety of industries looking to streamline their sales processes and increase productivity. Sales teams within these organizations will benefit from Pipedrive’s pipeline management and sales automation capabilities. The software’s scalability and flexible pricing also make it a viable option for companies at different stages of growth looking for a CRM solution that can evolve with their business needs.

Pipedrive CRM Company Details

Pipedrive, the company behind Pipedrive, was founded in 2010 and has since become a leading CRM software provider. With headquarters strategically located in 8 countries, Pipedrive employs over 850 dedicated professionals committed to improving sales processes for businesses worldwide. Serving the needs of more than 100,000 companies, Pipedrive has solidified its reputation in the CRM industry by providing innovative solutions for sales pipeline management and automation. The company’s significant contribution to improving sales team performance has made it a key tool in driving business growth and success worldwide. Pipedrive’s commitment to delivering efficient and effective CRM tools is backed by years of experience and a deep understanding of sales dynamics.

Company Name: Pipedrive, Inc.

CEO Name: Dominic Allon

Est Year: 2010

Employees: 501-1000

HQ Location: New York, US

Dominic Allon Pipedrive CEO
Dominic Allon

Pipedrive CRM Demo & Media

Pipedrive CRM Top Features

Visual Sales Pipeline

The visual sales pipeline lets you see the complete sales process with a glance.

Customizable Pipeline

Pipedrive gives you the option to set the pipeline in a way that matches the sales cycle by adding custom fields and stages.

Team Collaboration

You can use Pipedrive to manage a team, set goals for them and further track their performance while collaborating on activities and deals.

Activity Reminders

Pipedrive houses an activity calendar that helps you visualize your week and comes with activity reminders.

Lead Segmentation

It is possible to create targeted lists on the platform through filters and categorizations, which helps in personalized communication.

Contact History

This feature helps see the notes of a deal/contact along with the entire history of meetings, emails and calls.

Web Forms

You can create customizable online forms on Pipedrive to generate quality leads if you want.

Powerful Reports

On Pipedrive, you can gain insights through powerful reports like revenue forecast reporting, and performance conversion reports.

Insightful Dashboard

The dashboard of Pipedrive displays all the essential sales metrics in one space in a form/visual that best suits you.

Lead Generation Chatbot

Pipedrive offers you a chatbot that helps generate leads by interacting automatically with all the web visitors around the clock.

Pros of Pipedrive CRM

  • Clean and intuitive user interface 
  • Drag-and-drop feature 
  • Visual representation of the pipeline 
  • Customizable features
  • Insightful and functional dashboard

Cons of Pipedrive CRM

  • Steep learning curve 
  • Poor integration with other sales tools

Pipedrive CRM Pricing

Pipedrive offers multiple pricing plans to choose from and you have monthly as well as yearly plans to choose from. You get a 14-day free trial to check if the software is good for your business

Monthly Billing: $11.99/User/Month
Yearly Billing: $9.90/User/Month
  • Lead, deal, calendar and pipeline management
  • Simple data import and easy customization
  • 24/7 support and 300+ integrations
Monthly Billing: $24.90/User/Month
Yearly Billing: $19.90/User/Month
  • Essential Plan +
  • Full email sync with templates and scheduling
  • Group emailing plus open and click tracking
  • Workflow builder with triggered automations
Monthly Billing: $49.90/User/Month
Yearly Billing: $39.90/User/Month
  • Advanced Plan +
  • Create, manage and eSign documents and contracts
  • Revenue projections, forecasts and enhanced custom reporting
Monthly Billing: $74.90/User/Month
Yearly Billing: $59.90/User/Month
  • Professional Plan +
  • Unlimited user permission and visibility settings
  • Additional and heightened security preferences
  • Implementation program and phone support
  • No feature usage limits

Pipedrive CRM Price Comparison

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What Kind of Support Pipedrive CRM Offers?

Pipedrive comes with a comprehensive help center and an active community where you can find answers to most of your questions. You can also add your questions to get them resolved. They have an academy for their users to help through all potential issues and queries. They also have active webinars with product demos.
Email Support
Live Chat
Forum & Ticket
Tutorial Videos & Documentation

Pipedrive CRM FAQs

Pipedrive is a legitimate CRM solution with a significant global presence, trusted by over 100,000 businesses worldwide. It was established in 2010 and has since developed a reputation for providing efficient sales pipeline management and automation tools.
Pipedrive is worth paying for, offering flexible pricing plans that cater to various business needs, including monthly and yearly subscriptions. Prospective users can also benefit from a 14-day free trial to evaluate its features and capabilities, ensuring it provides value and meets the requirements of businesses of all sizes.
Pipedrive provides integrations with a wide range of other software, enhancing its functionality and streamlining sales processes. These integrations include email services, marketing automation tools, customer support platforms, and financial management applications, among others. This allows businesses to maintain a coherent ecosystem of tools that work seamlessly with Pipedrive.
Pipedrive is suitable for small businesses, offering scalable solutions that grow with your company. Its intuitive interface and comprehensive features are designed to meet the unique needs of small businesses, helping them to manage their sales pipelines efficiently and drive growth.
Pipedrive can automate repetitive tasks, allowing sales teams to focus on more strategic activities. Its automation features include workflow automation, email sequences, and activity reminders, which help reduce manual workload and increase productivity.
Pipedrive ensures data security through robust measures, including data encryption, regular security audits, and compliance with GDPR and other privacy regulations. The company is committed to protecting users’ data, ensuring that it is handled meticulously and securely.
Pipedrive can track sales performance effectively, offering detailed analytics and reporting tools that provide insights into sales activities and outcomes. Users can customize reports to focus on key metrics, enabling teams to make informed decisions and strategies based on real data.

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At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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