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Based on 3 user reviews, Freshdesk has an overall rating of 3.67 out of 5 stars.


Freshdesk Review (2024): Pricing, Pros & Cons

Efficient ticket management and amazing customer support. With Freshdesk, customer support is made easy as they over features that can empower customers and businesses.

Ease of Use
Value For Money
Customer Support

What is Freshdesk?

Freshdesk is a customer enagement solution powered by Freshworks, which helps businesses provide better customer support. This software enables businesses to otganize and improve the quality of their customer services and assist in effectively handling customers as the business grows.

It’s on the internet, so no need to install it on your computer. This is a excellent and cost-effective software which features are quite popular among online companies. Freshdesk offers a range of helpful features to engage customers, including a Omnichannel helpdesk, Collaborative team tools, Artificial Intelligence (AI) and chatbox functions, and many more.

Freshdesk assists your team in efficiently managing and handling tickets, which is time-efficient and minimizes repetitive tasks. Let’s learn more about this software here.

Freshdesk Company Details

Freshdesk is a software developed by Freshworks, led by CEO Girish Mathrubootham, headquartered in San Mateo, California, USA. Established in 2010, Freshworks boasts 5001 to 10000 employees.

Company Name: Freshworks

CEO Name: Girish Mathrubootham

Est Year: 2010

Employees: 5001-10000

HQ Location: San Mateo, California, United States

Girish Mathrubootham
Founder and CEO

Freshdesk Demo & Media

Freshdesk Top Features

Team Inbox

This features helps you easily monitor and handle support tickets from various channels using a single platform, simplifying your customer support tasks. One inbox for all.

Chatbot Powered by Freddy AI

This feature offers quick and accurate responses to customer queries, ensuring issue resolution with instant support using the Freddy AI Chatbot.

Customer Satisfaction Ratings

Understand customer feelings about your support through the satisfaction ratings, helping you track and improve customer experiences.

Freshdesk Collaborators

This feature lets you team up with specialists - either from inside or outside your company - to assist in solbing tough problems efficiently.

Intelligent Ticket Assignment

This feature assigns tickets to agents based on their workload, skills, or using the round-robin method to ensure efficient task distribution.

Automatic Email Notification

This feature provides customers and agents with automatic notification if there are any improvements or developments happening in their ticket.

Help Widget

This feature provides helpful solution to customers wherever they are - whether on website, mobile app, or in chat - enhancing their experience and support accessibility.

Customer Segments

This feature offers tailored customer support for individual customers by categorizing them base on their speicific needs, ensuring assistance and satisfaction.

Custom Objects

This feature offers tailored data management which easily creates and oversees custom objects, incorporating essential organization specifically to information directly within the Freshdesk platform.

Custom SSL certificates

This feature provides custom SSL certificates, allowing secure support domain or vanity URL for personalized and safe customer experience.

Pros of Freshdesk

  • Modern and user-friendly design, making it effortless for users to navigate through its features
  • Offers wonderful email and support issue tracking and organization
  • Simple yet powerful automation tools streamline support tasks effectively
  • Applications and add-ons provide excellent customization options
  • Effortlessly connects with other Freshworks products

Cons of Freshdesk

  • Limited automation capabilities and the complexity involved in setting up rules
  • Poor contact management and search functionality
  • Big difference in prices between its subscription plans

Freshdesk Pricing

Freshdesk offers four pricing tiers: Free, Growth ($15), Pro ($49), and Enterprise ($79), each with increasingly advanced features tailored to suit evolving business needs.
  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support
Yearly Billing: N/A
  • Automation
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
Yearly Billing: N/A
  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
Yearly Billing: N/A
  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Audit log
  • Skill-based routing
  • Knowledge base approval workflow
  • Flexible knowledge base hierarchy
  • IP range restriction

Freshdesk Price Comparison

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User Reviews

3.7 out of 5 stars (based on 3 reviews)

Empowers Our Support Team

July 15, 2024

Freshdesk has helped our support team deliver great customer service. As a blogger who values efficiency, I love how it turns queries from multiple channels into manageable tickets. Tools like Team Huddle and Shared Ownership quickly resolve complex issues. The knowledge base reduces incoming tickets by providing instant answers. Freshdesk’s reporting and analytics give valuable insights, making it a must-have for any support team.

Avatar for allan de guia
allan de guia


July 15, 2024

Freshdesk’s user-friendly interface impressed me the most. As a blogger who tests software often, I found it incredibly easy to use. The customization options let businesses tailor it to their needs, from workflows to automated responses. It integrates smoothly with other applications like CRM systems and productivity tools, ensuring no workflow interruptions. For a versatile and adaptable customer support solution, Freshdesk is the perfect choice.

Avatar for ryan macapagal
ryan macapagal

A Game-Changer for Customer Support

July 15, 2024

As a blogger, I’ve tried many customer support tools, but Freshdesk truly stands out. Its multi-channel support and intuitive interface make managing customer interactions easy and efficient. The powerful ticketing system and automation features save time, letting support agents focus on solving issues. For any business looking to improve customer service, Freshdesk is a must-have.

Avatar for laarni franco
laarni franco

What Kind of Support Freshdesk Offers?

Freshdesk provides diverse product support options, including Email Support, Live Chat, Social Media Support, Forum & Ticketing, Tutorial Videos, Phone Support, and Premium Support, ensuring comprehensive assistance for users.
Email Support
Live Chat
Social Media
Forum & Ticket
Tutorial Videos & Documentation
Phone Support
Premium Support

Freshdesk FAQs

You can sign up for one on by selecting the ‘Sign up’ option. The website will gather your contact details to create your new Freshdesk Trial Account.
Freshdesk allows you to add as many customers as you need to your account without any limitations.
In the customer portal, your customers can submit tickets using the “New Support Ticket” option. You can choose to make this option available to all users or only logged-in users in the User Permission settings under Admin -> Channels -> Portal -> Settings.
Agents have the ability to add signatures to tickets, which are automatically included in any ticket reply they send. You can enhance your content with images, links, and basic formatting like bold or italics, but HTML content isn’t supported for signatures.
Users have access to public ticket URLs, allowing them to view tickets without logging in. These URLs can be included in email notifications and ticket replies using placeholders.

Platforms Supported

Review Method

At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

Affiliate Disclosure: BeginDot is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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