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Freshsales CRM Review (2024): Pricing, Pros & Cons

Freshsales CRM is a cloud-based customer relationship management solution designed to help businesses manage leads, customer engagement, sales automation, and customer data analytics in a single platform.

Ease of Use
Value For Money
Customer Support

What is Freshsales CRM?

Freshsales CRM is a customer relationship management software developed by Freshworks, a Nasdaq-listed company known for providing comprehensive solutions for business operations. Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy and rebranded as Freshworks in 2017, this software is designed to streamline sales processes and improve customer engagement. It helps companies effectively manage contacts, sales pipelines, and customer communications. Offering various pricing plans, including a free option, Freshsales CRM is tailored to meet the diverse needs of businesses worldwide, providing tools for sales automation, customer data organization, and analytics.

What is Freshsales CRM good for?

Freshsales CRM excels at automating sales processes, managing customer data, and facilitating effective communication between businesses and their customers. It is particularly effective at tracking customer interactions, automating workflows, and generating detailed analytics to support data-driven decision-making. It helps sales teams prioritize leads and opportunities, ensure timely follow-up, and close deals more efficiently. With an easy-to-use interface and comprehensive features, Freshsales CRM is well-suited for improving sales productivity and customer relationship management.

Who should use Freshsales CRM?

Freshsales CRM is designed for companies of all sizes that want to streamline their sales processes and improve customer retention. It is an ideal solution for sales teams looking for a centralized platform to manage sales activities, track customer interactions, and access insights for strategic planning. Small and medium-sized businesses (SMBs) can take advantage of the affordable pricing plans, while larger organizations can opt for the custom-priced Forest plan with advanced features. Freshsales CRM is ideal for companies in a variety of industries that prioritize efficient, scalable, and intuitive sales and customer relationship management tools.

Freshsales CRM Company Details

Freshworks, the company behind Freshsales CRM, was founded by Girish Mathrubootham and Shan Krishnasamy in 2010 and rebranded to Freshworks in 2017. A Nasdaq-listed company, Freshworks specializes in providing comprehensive customer relationship management solutions. With a global footprint, Freshworks serves companies around the world with the goal of improving sales processes and customer engagement through innovative software products. The company is recognized for its commitment to delivering cutting-edge business solutions and continues to be trusted by leading companies worldwide. Freshworks is demonstrating significant growth and influence in the technology sector, characterized by its ability to serve a wide range of business sizes and needs.

Company Name: Freshworks Inc

CEO Name: Girish Mathrubootham

Est Year: 2010

Employees: 5001-10000

HQ Location: California, US

Girish Mathrubootham CEO Freshworks
Girish Mathrubootham
Founder & CEO

Freshsales CRM Demo & Media

Freshsales CRM Top Features

360° Customer View

Complete details of every content right in front of you for better management.

Easy Contact Management

Easy contact management by getting all the information needed within your database.

AI Contact Scoring

Freshsales CRM offers AI contact scoring option to help you focus on the right contact for better conversion.

AI-powered Chatbots

Engage your potential customers with real-time chat using the AI-powered Chatbots offered by Freshsales.

Omnichannel Communication

Freshsales gives you the option to communicate through multiple different channels like Phone, Email, Chat, and SMS.

Deal Management

Complete deal management system to view and manage your pipeline to close deals faster.

Set & Track Sales Goals

Freshsales gives you the option to set sales goals and track the progress to achieve revenue goals.

Cloud Telephony

Cloud telephony option to monitor and measure sales calls and their overall impact.

Performance Reports

Freshsales offers you handy insight and performance reports to help you have better decisions.

Live Chat Support

If you need any help with the Freshsales features and make the best use, you can contact support through live chat.

Pros of Freshsales CRM

  • 360° Customer View
  • Offers a free plan
  • AI-powered Contact Scoring
  • Visual Sales Pipeline
  • Complete contact management
  • Improve sales team productivity

Cons of Freshsales CRM

  • Free plan is very limited
  • Limited integrations

Freshsales CRM Pricing

Freshsales CRM offers a five-tier pricing plan, each with a different set of features. The plans, namely Blossom, Garden, Estate, and Forest, are priced at $15, $39 and $69 respectively. 

Freshsales CRM also offers a free plan, which also offers unlimited user integration and contact management. Also, you can get a free trial of all the plans offered by Freshsales.


Freshsales CRM Price Comparison

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What Kind of Support Freshsales CRM Offers?

Freshsales offers support through multiple channels. You can get in touch with the support team through email or live chat. You can check their guides and tutorials to understand the product better.
Email Support
Live Chat
Social Media
Tutorial Videos & Documentation

Freshsales CRM FAQs

Yes. Freshsales CRM is a legitimate product developed by Freshworks, a Nasdaq-listed company founded in 2010 and rebranded in 2017. With a reputation for providing comprehensive customer relationship management solutions, it is trusted by leading global companies.
Freshsales CRM is a worthwhile investment for companies seeking efficient sales processes and customer retention solutions. It offers a variety of pricing plans, from Blossom at $15 to custom pricing for the Forest plan, including a free plan with unlimited user integration. The option of a free trial with all plans allows companies to ensure that Freshsales CRM meets their needs before making a financial commitment.
Freshsales CRM offers extensive integration capabilities with other software, increasing its usefulness in various business ecosystems. Integrations include, but are not limited to, email platforms, marketing tools, productivity applications, and customer service software. These integrations facilitate seamless workflows and data synchronization across business operations.
Yes, Freshsales CRM scales with your business. It offers multiple pricing tiers, from the $15 Blossom plan to the customizable Forest plan, designed to meet the growing needs of businesses of all sizes.
Completely. Freshsales offers you a tightly secured environment to manage your business making sure that your data is safe at any point in time.
Freshsales CRM improves customer engagement through its comprehensive suite of features, including contact management, email tracking, event tracking, and advanced analytics. These tools enable businesses to deliver personalized experiences and efficiently manage customer interactions.
Freshsales CRM is suitable for small businesses and offers a free plan with unlimited user integration and contact management. This allows small businesses to leverage CRM capabilities without an immediate investment, with scalable options as their business grows.
Yes, Freshsales CRM offers comprehensive analytics and reporting features that enable businesses to monitor sales activities, measure performance against goals, and gain insight into customer behavior. These features support informed decision making and strategy optimization.

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At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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