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Zendesk Review (2024): Pricing, Pros & Cons

Your premiere customer service solution. Manage, empower, and create efficient customer service experiences across every channel.

0%
Ease of Use
95%
Features
94%
Value For Money
93%
Customer Support
93%

What is Zendesk?

zendesk is a customer-centric CRM enterprise software that aims to enhance your relationship with your customers through support, sales, and engagement solutions.

As we know, business engagement happens with your customers through various channels like email, phone, chat, and social media daily. Zendesk is here to consolidate these interactions into one easy-to-use help desk platform, helping create a better connection with customers and bringing out meaningful interactions and productivity.

Let’s have a look at the software in details.

Zendesk Company Details

Zendesk.com was established in 2007 and its headquarters is in San Francisco, California, with a workforce of 5001-10000 employees. Led by CEO Tom Eggemeier, the company specialized in providing software solutions aimed in enhancing customer relationships and support.

Company Name: Zendesk

CEO Name: Tom Eggemeier

Est Year: 2007

Employees: 5001-10000

HQ Location: San Francisco, US

tom-eggemeier
Tom Eggemeier
CEO, Board Member

Zendesk Demo & Media

Zendesk Top Features

Ticketing Core Customer Support

Known as Zendesk support, this is the core of customer support. The start to creating great customer experience and functions as the centralized platform for addressings customer's inquires, demands, and issues. Empowering you to bring support solutions.

Messaging and Live Chat

Customers want great services everywhere. Messaging helps make personal interactions easy - with automation and AI to handle them. You can customize this to fit into the needs of your customers.

Help Center

Known as Zendesk guide. This help center software sorts out information and empowers both customers and agents because self-service is great. Customers usually appreciate fast and convenient services.

Knowledge Base

Known as the best knowledge base software which makes it effortless to create, maintain and share content. This will help customers save time and money.

Voice: Zendesk Talk

Known as Zendesk tak. This voice solutions works seamlessly with other channels, allowing agents to access customer information right away.

Community Forum

Known as Zendesk gather. This provides a platform to where customers can work together with the business and each other - all within the Zendesk ecosystem.

Reporting and Analytics

Known as Zendesk Explore. Zendesk can help you acknowledge customer service and sales data easily. The reporting and analytics tool provides access to customer insights that can ehance the business - no need for a degree in statistics.

AI and Automation

Only Zendesk AI learns from actual customer service interactions. It comprehends customer experience, letting you access personal support easily - without doing extra effort.

Workforce Management

Tymeshift is now part of the Zendesk company.

Advanced Data Privacy and Protection

Offers the most reliable and secure costumer experience. Enhanced data protection to the next level.

Pros of Zendesk

  • Best Live Chat Solutions
  • CRM software solution
  • Handle all customer interactions, including self-service options.
  • Suitable for a diverse array of clients
  • Real-time updates
  • Custom Views
  • Agent Collaboration

Cons of Zendesk

  • Uploading and exporting data may pose challenges
  • Data is sometimes deleted or lost without clear cause
  • It can be expensive for small to mid-size companies
  • Doesn’t facilitate seamless communication

Zendesk Pricing

Zendesk pricing offers excellent value for businesses, with flexible plans to suit different needs. Starting from the basic plan up to suite enterprise, users can gain access to different essential features like ticketing and chat. Transparent pricing structure with no hidden cost. As your business, so does advance features that will be available at higher tiers. This is a smart investment for businesses looking to ehance their customer support that is cost-effective. Let’s have a look at all the available pricing plans.
Support Team
$19
$1,140/year for 5 agents
  • Ticketing system
  • Email, Twitter, and Facebook
  • Business rules
  • Customer details and interaction history
  • Out-of-the-box reporting and analytics
Support Professional
$55
$3,300/year for 5 agents
  • Ticketing system
  • Email, Twitter, and Facebook
  • Business rules
  • Customer details and interaction history
  • Out-of-the-box reporting and analytics
  • Business hours
  • Customer satisfaction surveys (CSAT)
  • Multilingual support
  • Service level agreements (SLA)
  • Eligible for Advanced AI add-on
Support Enterpirse
$115
$6,900/year for 5 agents
  • Ticketing system
  • Email, Twitter, and Facebook
  • Business rules
  • Customer details and interaction history
  • Out-of-the-box reporting and analytics
  • Eligible for Advanced Data Privacy and Protection add-on
  • Skills based routing
  • Custom agent roles
  • Contextual workspaces
  • Sandbox
Suite Team
$55
3,300/year/5 agents
  • Ticketing system
  • Email, chat, voice, social messaging, and more
  • Help center
  • Standard bots
  • Prebuilt analytics dashboards
  • 1,000+ apps & integrations
  • Pre-defined responses (macros)
  • Custom business rules (triggers & automations)
  • Online support from the Zendesk team
  • Digital onboarding and adoption resources
Suite Growth
$89
$5,340/year/5 agents
  • Ticketing system
  • Email, chat, voice, social messaging, and more
  • Help Center
  • Standard bots
  • Prebuilt analytics dashboards
  • 1,000+ apps & integrations
  • Multiple ticket forms
  • Light Agents
  • Service level agreements (SLA)
  • Customer satisfaction ratings (CSAT)
Suite Professional
$115
$6,900/year for 5 agents
  • Ticketing system
  • Email, chat, voice, social messaging, and more
  • Help Center
  • Standard bots
  • Prebuilt analytics dashboards
  • 1,000+ apps & integrations
  • Custom and live analytics
  • Side conversations
  • Skills-based routing
  • Integrated community forums
Suite Enterprise
$169
Yearly Billing: N/A
  • Ticketing system
  • Email, chat, voice, social messaging, and more
  • Help Center
  • Standard bots
  • Prebuilt analytics dashboards
  • 1,000+ apps & integrations
  • Eligible for Advanced Data Privacy and Protection add-on
  • Sandbox
  • AI-powered Content Cues
  • Content blocks

Zendesk Price Comparison

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What Kind of Support Zendesk Offers?

Zendesk offers diverse support options for all customer needs, including email, live chat, social media, forums, ticketing systems, etc. With Zendesk’s versatile support channels, customers can rely on swift and effective solutions for great experiences.
Email Support
Live Chat
Social Media
Forum & Ticket
Tutorial Videos & Documentation
Premium Support

Zendesk FAQs

Assisting companies in giving their customer service agents and sales team the right tools to get the job done right. Their user-friendly customer service solution grows with your business. They make things easy for your customers while setting up your team for success and keep your business organized. Everything you need – in one amazing package.
Zendesk provides a 14-day free trial. After tthat, you’ll need to avail for a plan to using Zendesk’s product and features.
Customers subscribed to any Zendesk Suite plan can access online support, the Zendesk Help Center, on-demand training, and the Community. For extra charges, customers can access personalized guidance, customized training, hands-on setup, 24/7 support, and implementation services to ensure teams are well-prepared for success.
We use state of the art, top-notch security features combined with thorough audits of our application, systems, and networks to guarantee protection of customer and business data.

Platforms Supported

Review Method

At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

Affiliate Disclosure: BeginDot is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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