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[begindot_kkstarratings] Review (2024): Pricing, Pros & Cons

Elevating communication through Vonage through enhancing business connections, empowering conversations and promoting growth through innovative technology and reliable services.

Ease of Use
Value For Money
Customer Support

What is Vonage?

vonage provides cloud-based communication services for both businesses and individuals. They offer a wide array of applications and APIs, allowing users to choose ready-made solutions or create custom ones. With Vonage, businesses can be accessible to customers, creating unique experiences, support data, and AI to enhance interaction.

They are working to make communications smarter and more adaptable globally. By uniting experts in communication, contact centers, and communications APIs, they have developed the world’s most versatile cloud communications platforms.

Let’s have a look at the software in detail. Company Details

Vonage, founded in 2001 and headquartered in Holmdel, New Jersey, is a leading provider of cloud-based communications for businesses and consumers. Acquired by Ericsson, the company has 5001-10000 employees and is led by CEO Rory Read.

Company Name: Vonage

CEO Name: Rory Read

Est Year: 2001

Employees: 5001-10000

HQ Location: Holmdel, New Jersey, United States

Rory Read
Chief Executive Officer of Vonage and a member of the Ericsson leadership team Demo & Media Top Features

Cloud PBX System

Features a cutting-edge cloud PBX system, streghtening cloud computing technology to streamline operations.

Call Management

Introduces an advance Call Management allowing users to customize their phone system settings for a personalized experience.

Mobile Applications

Vonage offers versatile mobile apps which can be compatible to various devices providing on-the-go access to essential communication tools.

User Friendly

User-friendly interface to simplify customers navigation.

Uptime Reliability

Vonage boasts an uptime of 99.999%, ensuring consistent availbility of its services. Vonage guarantees uniterrupted access to its UCaaS tools, elimiting concerns about sudden feature outages.

Admin Portal

Comprehensive dashboard where you can oversee your entire VoIP system from a single hub, simplify management.

Vonage Meetings

Provides virtual meeting capabilities, recognizing the importance of video chat for workforces.

Messaging Integrations

Engage with customers via SMS, MMS, and Facebook messenger for complete support with Vonage's communication tools.

Spam Shield

Prevent unwanted calls from spammers to keep your business line available when needed with Vonage's call blocking feature.

Vonage Business Inbox

Enables text communication from your main business number, enhancing customer services allowing interactuion with clients who prefer texting, boosing your business's accessibility.

Pros of

  • Unlimited calls and texts
  • Easy-to-use interface
  • Superior voice clarity
  • Limitless team messaging
  • Guaranteed uptime of 99.999%
  • Consolidates all communications
  • Highly scalable
  • Ideal for staff training

Cons of

  • Possible registration difficulties
  • Inconsistent customer service
  • An overabundance of supplementary charges Pricing

Vonage provides three pricing options: Mobile at $19.99 per user/month, Premium at $29.99 per user/month, and Advanced at $39.99 per user/month. Typically, starting at $20 per user per month is the norm for VoIP services. Similarly, the Premium and Advanced plans are priced similarly to other mid- to upper-tier plans from competitors. Overall, Vonage offers reasonable pricing for its features compared to industry standards.
Yearly Billing: N/A
  • Unlimited Calling and SMS Messages
  • Mobile App
  • Desktop App
  • VonageFlow Team messaging
Yearly Billing: N/A
  • All feature in Mobile
  • Multi-level Auto Attendant
  • Up to 100 people Video Conferencing, Chat & File Sharing
  • CRM Integrations
Yearly Billing: N/A
  • All feature in Premium
  • Up to 100 people Video Conferencing, Chat & File Sharing
  • Call Group
  • Vonage Visual Voicemail Price Comparison

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User Reviews

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What Kind of Support Offers?

Vonage’s product support is top-notch, providing users quick assistance. With easy-to-use tools and plenty of resources, Vonage makes it easy for customers to get the most of their communication tools. Overall, improves user experience, making operations run smoothly.
Email Support
Live Chat
Social Media
Forum & Ticket
Tutorial Videos & Documentation
Phone Support
Premium Support FAQs

Vonage provides adaptable and scalable voice, messagin, video, and data services accross Unified Communications, Contact Centers, and Communication APIs.
Vonage offers reliable phone services with wide range of features that can grow alongside your business.
In 2022, Ericsson, a Swedish telecom firm, purchased Vonage for $6.2 billion.
Vonage is considered a good value for the money, provided it offers the features you require.
You can find Vonage at Holmdel, New Jersey, United States.

Platforms Supported

Review Method

At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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