A collection of best live chat WordPress plugins, we have listed a few PHP live chat script as well as software that can be integrated with any WordPress site.
Most of the content on the internet is one way. Whether it be text, images, videos or GIFs, the content creator is the speaker, and everybody else is the listener.
Now this is good on a sole entertainment basis, but sometimes people do have questions, sometimes the content isn’t self-explanatory, and sometimes people do wish to have questions answered one on one.
For example, 67% of all customers don’t make a purchase, and the majority of this happens because they have unanswered questions or uncertainty about your products or services. To do away with such problems, you can install Live Chat features of your website.
It also adds a level of personal touch to your website/blog. You will be able to provide exceptional customer service, far better and appealing than email-based support. You will be able to address their problems instantly which is always a plus for your customers because nobody likes waiting.
Again, as discussed, many people leave an e-store because of ambiguity. And so with live chat functionality, you can address these potential customers, resolve their doubts and queries, and increase your conversions.
Now if you are a WordPress user, you will be glad to learn that the platform is filled with some amazing plugins that will enable you to chat with your customers one on one.
In fact, there are so many plugins under this category that you might even get confused on which one is best and which one suits your needs.
In this post, we have put together a list of the Best Live Chat WordPress plugins. So without further ado, let’s get this list rolling:
Top Live Chat WordPress Plugins
Facebook Live Chat for WordPress
The name of the plugin says it all. With this plugin, you can bring on the facebook live chat features to your WordPress site and make it convenient for your visitors to content you.
This plugin is extremely easy to get started with, you don’t have to go through complicated settings options to make it live.
With this plugin, you will be able to turn your visitors into customers. You can always be live on your site and make it very easy for the potential customers to ask you any question before the buying process.
You can use this chat system for an unlimited session, with unlimited users and you will have an unlimited history of the chat sessions.
It’s a mobile-friendly chat system, so you don’t have to sit in front of your computer to support your customers. Install this plugin and carry your business with you wherever you go.
This is a great WordPress live chat plugin that will bring in the top quality engagement to your site. As already mentioned above, a chat system on your site can make a big difference to your conversion.
It is always a great idea to make it easier for your visitors to content you can people like to read or buy from the sites with a real human behind it. So, interactions and engagement matter a lot.
This plugin will bring in a completely modern chat interface to your site. It offers you all the features and options to make your chat system perfectly integrate with your site.
It’s a free as well as paid chat plugin, the free version of the plugin is limited as compared to the paid options. The free version of the plugin offers up to 5 simultaneous users whereas teh paid version can go up to 1000 users.
Teh group chat option is available on the paid version. If you are managing a smaller site with limited users the free version of the plugin is good enough to get started. You can always upgrade whenever you need as your business grows.
Live Chat Unlimited & Live Chat Complete
Live Chat Unlimited and Live Chat Complete are the same WordPress plugin offering support for unlimited website installation and single website installation respectively. It is fully customizable which means you will be able to mold it accordingly to your site’s design language.
There are also plenty of beautiful skins which you can apply on your chat box. Also, the plugin is open source and gets regular updates bundled with awesome features.
Feature-wise, it gives you complete liberty on creating and deleting operators from your support team. There is also an option which allows multiple operators to pitch in and provide answers to a single user’s question.
Apart from that, there is email integration, chat logs, Pushover notifications for when visitors log into one of the chats. Also, if none of your operators are online, then customers can fill out a contact form for necessary times.
Awesome Live Chat
Awesome Live Chat is another one of the customization heavy live chat plugins for WordPress. It comes in with fancy and classic themes coupled with plenty of color schemes to help you customize the chat box.
Also, besides letting you provide quality customer service to your visitors, the plugin also provides exceptional customer service to you, if you have any problem with the plugin.
Now coming to its list of features, the plugin provides a responsive design, option to have infinite operators and infinite departments, visitors analytics like from where your customer is coming, their country, and IP address and much more.
Also to help your visitors there is an option for offline messaging for times your operators are offline, then there is the ability to allow visitors to take a transcript of the chat session, and many similar options.
FluentChat – WordPress Live Chat
FluentChat is a translation enabled WordPress Live Chat plugin. This can be very helpful if your business or service caters to a global audience, and your visitors/customers are asking your questions in their native tongue.
Also, since you can accept and answer questions in the visitors’ native tongue, this can help build a better relationship with them.
Now, besides being translation ready, other notable features offered by the plugin includes user role management, operator profiles, online operator hours, options to have multiple active conversations, SMS notification support, chat archives, canned responses, and much more.
Do note that the plugin does not come with much customization feature and you will get a very generic chat box. It has a very basic, clean design aspect which helps it to blend in with your site’s aesthetic so that looks won’t be a problem.
PHP Live Chat Pro
PHP Live Chat Pro is a feature rich live chatting plugin for WordPress websites. It comes with a host of awesome features which will enable you to get the conversion from a potential customer.
For starters, your live chat box will come with full translation support which is always a welcome feature as discussed above. Then there is the complimentary mobile application which you can use to chat with your customers on the go.
Now for a more in-depth overview of its list of features. While chatting with a customer, you will be able to see their location. Next comes the option to share files right from the chat box. Media URLs will also popup in the chat box as inline media.
Then comes all the customization options to help you tweak the color and text in the chat box. Other features include a full-screen mode, chat logs, support for emoticons and avatars, canned messages, Widget display blacklist and much more.
Live Chat by OggFlow
Another great free live chat plugin option for WordPress. This plugin lets you handle all the customer interactions and full control over your system.
The free version of the plugin will let one member of your team use the system, but you can use it for unlimited live chat sessions.
As the plugin offers you some paid subscriptions with more powerful features, you can upgrade your subscription to paid version whenever you want.
LiveChat is unquestionably the industry leader when it comes to live-chat software. And with their WordPress plugin, you will get their powerful features integrated into your WordPress website. The first thing to note is the Live Chat UI.
The interface is fully responsive which means it works on mobile, desktops, and laptops. It also boasts a wonderful design style which is customizable to suit the aesthetics of your website.
Useful features provided by the plugin includes an option to add survey forms at the end of every chat sessions to help evaluate the proficiency of your support team. You can also enable a ticketing system right from the live chat system so users can take a support ticket during your off-hours.
It also provides active integration with popular CRM software, Google Analytics, Zendesk, and many of the popular email marketing services. And on top of all these features, the plugin manages to load up super fast and provide its services to your customers the moment they come to your website.
ZenDesk Chat was formerly known as Zopim and is one of the most popular Live Chat services as far as WordPress is concerned.
The plugin is available for free right off the WordPress repository, but we recommend you to upgrade to its premium version to avail all the useful features.
Overall, the plugin is known for its high customizability, wonderful design style with stylish layouts and themes, and ease of use. However, it does offer a lot more functionalities.
First of all, there is a mobile app which you can use to answer customers on the go. The dashboard is also loaded with many useful metrics that let you check in chat performances, chat history, and learn about your users in real time.
Then there are chat triggers which you can use to launch the chat box automatically once the user has made certain actions.
Olark Live Chat is another of the popular live chat software available to aid your online business. It is designed to work on an array of platforms out of which WordPress is one. It offers a plugin which you need to install, and as easy as that, the software will be integrated into your website.
It also offers easy integration with other services like Salesforce, Zendesk, Highrise, and so on. There are even mobile apps which you can use to connect with Olark and chat with your customers on the go.
Some of its impressive features include a rich set of customization tools to make it look and feel like a part of your website.
Also, if there is some reason for which you can’t attend a particular client, the software also allows you to set up automated messaging.
Other than this, you get useful tools like a team management option and real-time reporting so you can evaluate your support team’s performance.
Pure Chat would your recommended go to live chat plugin if your highest criteria were to have a chat box that is customizable to no end.
No doubt you will be able to create eye-catching, beautiful chat boxes, which your customers won’t mind appreciating and looking at while waiting for your response.
See, looks do matter! The plugin offers an extensive list of tools like unlimited colors, an array of amazing animations, custom image support, and so on.
However, it is not merely all looks with no substance. In fact, you will get very premium functionalities like an analytic tool, multi-chat management, proactive chat triggers and many more. There is also the option to enable a schedule for when your live chat feature will be on or off.
Now, by default, all the live chat boxes will convert into an opt-in form which you can then use with any MailChimp email list.
iFlyChat is another great combination of free and premium live chat package. The free version of the plugin offers maximum ten connections with all standard features.
With this plugin, you can surely increase the user engagement on your site. With this plugin, you can have private as well as private interactions with your potential customers.
This plugin system offers you the settings to minimize spamming, you can moderate the chat system to keep it clean and to the point.
This plugin perfectly integrates with BuddyPress community system giving it a nice boost with the amazing chat feature.
Formilla Live Chat
Formilla is a very efficient Live Chat tool which is available in a free as well as a paid variant. In fact, the plugin is so feature-rich that you can simply use the free version if you only receive a moderate amount of traffic to your website.
You will also get support for proactive chat, even with the free version. However, you will only be allowed up to 30 chats per month. There also lacks customization tools with the free variant.
However, with the premium version, you get support to manage a lot of chats, which is necessary for high traffic websites. Then there are customization options which you can use to change the look and feel of your website.
Premium users will also get the advantage of chatting via Android or iOS, which means you can stay in touch while on the go. Other impressive features that you will get includes real-time visitor monitoring, offline email forms, chat queues and much more.
TIDIO Live Chat
TIDIO Live Chat plugin for WordPress offers one of the most intuitive UI amongst the bunch. So if you are new to WordPress, and want to provide live chat support to your customers, then we highly recommended that you try out this plugin.
As far as looks are concerned, the plugin is available in three different designs which can be color customized to match with the aesthetics of your site.
All of the chats that you have activated are handled directly from the Tidio chat tab which will be installed on your WordPress dashboard. You can also manage them through your mobile via downloading the corresponding application.
The plugin supports features like automatic messaging to your customers if for some reason you are busy. Again, if the customer leaves the chat, there is the option to continue via emails.
So these were our picks for the Best Live Chat WordPress Plugins. Hope you found this read to be helpful. All of the plugins we have mentioned here are top notch and best in the category. However, as we said, there are plenty of such plugins, and all of them can’t be covered in this concise list.
So if you know of some any awesome plugins that we didn’t mention on the list, then please feel free to cite them in the comments section. Your fellow readers will love to have more options, especially from someone in the community.
Also, if you decide to use any one of the mentioned plugins, do leave us a comment about your experience with it. All of us will love to hear about your insights and your experiences.