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[begindot_kkstarratings] Review (2024): Pricing, Pros & Cons

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Ease of Use
Value For Money
Customer Support

What is SysAid?

SysAid is an all-inclusive software solution for ITSM, Service Desk, and Help Desk that combines necessary IT tools into one product. A Help Desk, IT Asset Management, and other user-friendly tools for assessing and improving IT performance are among its many useful features. The IT Asset Management module of SysAid provides the advantages of an integrated ITSM and IT asset management solution by efficiently managing IT hardware, software, and mobile assets.

It finds assets on the user’s network with ease and gives them a thorough overview of their software and hardware conditions. For a more precise and comprehensive understanding of IT service performance, SysAid Help Desk provides excellent ticket management, IT asset management, mobile device management, chat, self-help, mobile apps, password reset, industry benchmarking, and sophisticated analytics tools. Company Details

The leading supplier of Help Desk and IT Service Management (ITSM) software solutions is SysAid. Since its founding in 2002, the business has expanded to provide services to over 10,000 clients globally.

The goal of SysAid is to make IT simpler by providing an extensive toolkit that optimizes IT processes, boosts customer satisfaction, and improves service delivery. The corporation has offices in Australia and the United States, while its headquarters are in Israel.

Company Name: SysAid Technologies Ltd.

CEO Name: Avi Kedmi

Est Year: 2002

Employees: 101-250

HQ Location: Europe, Middle East, and Africa (EMEA), Middle East

images (10)
Avi Kedmi
CEO Demo & Media Top Features

ITSM Software

Complete IT Service Management (ITSM) software, including as release & deployment management, incident management, and problem management, is provided by SysAid.

Asset Tracking

With SysAid's powerful asset tracking features, customers can keep an eye on and manage their IT hardware and software assets.

Availability Management

SysAid provides proactive monitoring and administration to assist users in guaranteeing the availability of IT services.

Change Management

Users can monitor and control changes to IT infrastructure with SysAid's assistance in streamlining and optimizing change management procedures.

Configuration Management

Users can monitor and manage the configuration of IT assets with SysAid's configuration management features.

Contract/License Management

In order to maintain compliance and optimize costs, SysAid assists customers in managing contracts and licensing for IT assets.


With SysAid's configurable dashboard, users can keep an eye on metrics and critical performance indicators.

Incident Management

Users may monitor and handle IT events with SysAid's powerful incident management features.

Problem Management

By assisting users in locating and fixing IT issues, SysAid lessens the strain on IT services.

Project Management

With SysAid's project management features, users can organize, monitor, and oversee IT projects.

Pros of

  • Efficient incident management
  • Easy-to-use ticketing system
  • Simplified asset management installation
  • Enhances customer service
  • User-friendly GUI
  • Comprehensive reporting capabilities
  • Timely upgrade reminders
  • Cons of

  • Unpleasant mobile user experience
  • Limited mobile access
  • Absence of on-premises mobile app
  • Poor look and feel
  • Confusing interface
  • Preferable to use MS Project for middle-size projects
  • Pricing

    SysAid has several editions, such as SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP, that are suited to various requirements. With capabilities including ticket management, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking, SysAid Help Desk offers complete IT assistance.

    All Help Desk features are included in SysAid ITSM, along with additional essential ITIL components like problem and change management. The number of users and the edition determine the pricing. Price Comparison

    Compare price of With some of the top competitors.
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    What Kind of Support Offers?

    Users of SysAid can take advantage of full support services, including live chat, email, and phone help from a specialized team. In addition, users can access training materials, discussion boards, and a knowledge base.

    To keep the program current and fulfill user needs, SysAid delivers updates and upgrades regularly. Furthermore, SysAid provides expert services for training, modification, and installation.

    Email Support
    Live Chat
    Social Media
    Forum & Ticket
    Tutorial Videos & Documentation
    Phone Support
    Tutorial Video & Help Documentation FAQs

    SysAid is a software solution for IT service management (ITSM) that unifies necessary IT tools onto a single platform. Help desk, asset management, issue management, and other capabilities are included.
    SysAid facilitates the optimization of IT processes, enhances customer happiness, and improves service delivery. It provides functions including asset tracking, incident management, and self-service portals.
    Indeed, SysAid’s user-friendly features and straightforward layout make it easy to use. To assist users in getting started, it also provides training and support materials.
    Yes, SysAid has the ability to integrate with various IT systems, which enables users to increase productivity and streamline procedures.
    Indeed, SysAid offers analytics and reporting solutions that let customers measure KPIs, create personalized reports, and learn more about IT operations.
    To assist enterprises in adhering to legal obligations and safeguarding sensitive information, SysAid provides security and compliance capabilities like audit trails, role-based access control, and compliance reporting.

    Platforms Supported

    Review Method

    At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

    Affiliate Disclosure: BeginDot is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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