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Slack Review (2024): Pricing, Pros & Cons

Slack is a cloud-based, proprietary instant messaging platform designed to facilitate team communication, collaboration, and integration with third-party applications and services for businesses and organizations.

0%
Ease of Use
92%
Features
94%
Value For Money
94%
Customer Support
90%

What is Slack?

Slack is a productivity platform designed to simplify work communication and make work life easier, more fun, and more productive. It was built to improve performance through code-free automation, efficient search and knowledge-sharing capabilities and foster a connected, engaged team environment. Slack’s work process automation and screen sharing are central to this mission. As an AI-powered tool, Slack integrates conversations, applications, and customers into a single space, facilitated by its acquisition by Salesforce in 2021, which further enriches its offerings through deep integration with Salesforce Customer 360. 

What is Slack Good For?

Slack excels at improving team communication and teamwork by centralizing messages, files, and notifications in one accessible place. Its strengths include streamlining routines through automation, improving project management, facilitating real-time communication and partnership, and integrating with a wide range of tools and services. It supports knowledge sharing and retention, making it invaluable for teams looking to increase productivity and ensure all members are informed and connected.

Who Should Use Slack?

Slack is designed for a wide range of users, including small to large businesses, startups, and any organization looking to improve team collaboration and communication. It is particularly beneficial for sales, service, and marketing teams who need a seamless, integrated platform to manage customer interactions and internal communications, with features like direct messaging and huddles that enrich the user experience. In addition, Slack is ideal for remote and distributed teams, offering a flexible, intuitive interface that keeps teams connected regardless of their physical location. Slack lets teammates stay in touch effortlessly.

Slack Company Details

Salesforce, the company behind Slack, is a global leader in customer relationship management (CRM) software and cloud-based enterprise applications focused on customer service, marketing automation, analytics, and application development. Founded in 1999 by Marc Benioff and Parker Harris, Salesforce has dramatically expanded its services and product offerings through both organic growth and strategic acquisitions, including the significant acquisition of Slack in 2021. Headquartered in San Francisco, California, Salesforce boasts a robust employee base and serves millions of users across a broad range of industries. With a mission to empower companies to connect with their customers in entirely new ways, Salesforce has become an essential part of digital transformation strategies, further solidifying its position with a vibrant ecosystem of business applications and integrations.

Company Name: Slack Technologies, Inc.

CEO Name: Denise Holland Dresser

Est Year: 2009

Employees: 1001-5000

HQ Location: California, US

Denise Dresser Slack CEO
Denise Holland Dresser
CEO

Slack Demo & Media

Slack Top Features

Channels

Slack's channel functionality brings the right people and information together in one place. Users can share ideas, make decisions, and move work forward with a common purpose and location.

Slack Connect

Slack Connect transforms the way individuals collaborate with their partners, vendors, or customers by moving conversations out of siloed email threads and into the same place.

Messaging

Slack's efficient, organized team chat helps individuals and their team work better together by helping them put their typing to good use.

Workflow Builder

Workflow Builder helps you get more done, faster. It turns everyday processes into automated workflows without writing a single line of code.

Slack Canvas

Slack Canvas keeps everyone on the same page. It helps users find, manage and share knowledge with ease.

Apps and Integrations

Slack makes all tools work better by letting users integrate industry-leading software and custom apps directly into Slack.

File Sharing

Slack's collaborative file and document sharing helps users bring their files and the conversations around them together in Slack. It's like show and tell, but at work.

Slack AI

Slack AI works everywhere Slack users work. The tool helps users work smarter and save time with powerful, simple AI right where they need it.

Enterprise Key Management

Slack Enterprise Key Management gives users complete control over access to their data and visibility at every step.

Slack Atlas

Managers can help teams understand who they're working with with Slack Atlas-a reimagined employee directory that gives people valuable context about their colleagues.

Pros of Slack

  • Allows for quick and easy communication between team members
  • Use the software for free
  • Can be used to share files and other resources
  • Has a search function that makes it easy to find past conversations
  • Can be accessed on mobile devices as well as web

Cons of Slack

  • Can be distracting if notifications are not turned off
  • May lead to less face-to-face interaction between team members
  • May be difficult to keep track of all the channels and messages

Slack Pricing

Slack is available in four main pricing plans. These include a Free version, which is the quickest and easiest way to try Slack, a Pro plan, which offers more power for small teams that want to collaborate better, and a Business+ plan, which is best for scaling businesses, increasing productivity, and keeping teams connected. Finally, Slack offers the Enterprise Grid plan, which helps maximize performance and productivity at any level of business. Let’s examine the pricing and associated features of these plans below.
Free
$0/month
$0/month
  • 90 days of message history
  • 10 application integrations or published workflows
  • 1:1 audio and video meetings
  • 1:1 messaging with people outside your organization
  • Create and collaborate on documents in channels and DMs only
  • 1 workspace
Pro
$4.38 USD/user/month
Yearly Billing: NA
  • Unlimited message history
  • Unlimited application integrations and workflows
  • Group audio and video meetings
  • Group messaging with people outside your organization
  • Create and collaborate on documents from anywhere
  • 1 workspace
Business+
$12.50 USD/user/month
Yearly Billing: NA
  • Unlimited message history
  • Unlimited application integrations and workflows
  • Group audio and video meetings
  • Group messaging with people outside your organization
  • Create and collaborate on documents from anywhere
  • 1 workspace
  • 99.99% guaranteed uptime
  • User provisioning and deprovisioning
  • SAML-based single sign-on
  • Data exports for all messages
Enterprise Grid
Contact Sales
Contact Sales
  • Unlimited message history
  • Unlimited application integrations and workflows
  • Group audio and video meetings
  • Group messaging with people outside your organization
  • Create and collaborate on documents from anywhere
  • Unlimited workspaces
  • 99.99% guaranteed uptime
  • User provisioning and deprovisioning
  • Supports multiple SAML configurations
  • Data exports for all messages
  • Support for data loss prevention, e-discovery, and offline backup vendors
  • HIPAA-compliant message and file sharing
  • Integrated employee directory

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What Kind of Support Slack Offers?

Slack is a popular software, so you will find a lot of tutorials and videos around the product that will clear all your issues. However, if you still need help you can contact the team.
Social Media
Forum & Ticket
Tutorial Videos & Documentation

Slack FAQs

Slack is a legitimate platform designed to improve work life by making it more efficient, engaging, and productive. It operates as part of Salesforce and offers deep integration with Salesforce Customer 360 to improve the productivity of sales, service, and marketing teams. Slack has established itself as a trusted productivity platform for businesses around the world, often highlighted in positive Slack reviews for its comprehensive features such as video calling and messaging capabilities.
Considering Slack’s features such as code-free automation, seamless search and knowledge sharing, and its ability to keep teams connected, it’s generally worth paying for. Organizations that invest in Slack benefit from improved team collaboration and performance, making it a valuable asset for companies looking to streamline communication and operational processes.
Slack offers integrations with a wide range of software, including but not limited to project management tools, CRM systems, and productivity applications, making it a versatile enterprise messaging app. This interoperability makes it easier for teams to connect their workflows and access different applications and data from a single platform, increasing efficiency and streamlining operations. Slack’s integration with tools like Slack Connect enhances this capability. 
Slack is highly effective at improving team communication and collaboration. Its AI-powered platform offers features that facilitate seamless information sharing and coordination among team members, regardless of location. By bringing conversations, applications, and customers together in one place, Slack helps teams stay engaged and ensure that work progresses smoothly.
Yes. Companies can oversee communications on Slack by leveraging features designed for privacy and compliance. Administrators can set permissions, monitor activity, and ensure that communications are in line with organizational policies and standards, allowing them to maintain oversight while respecting privacy and security requirements.
Slack uses robust security measures to protect against unauthorized access and potential hacking attempts. These measures include data encryption, secure data storage, and continuous monitoring of its systems to detect and mitigate threats, ensuring that the platform remains safe for its users.
Slack allows for extensive customization to meet different team needs, including the ability to set up different Slack channels for different purposes. Users can customize notifications, create custom channels for different projects or topics, and integrate with a variety of applications to create a personalized workspace that meets their specific needs.
Slack supports remote work by offering features like video calling and screen sharing that facilitate clear and efficient communication between team members, regardless of their geographic location. Its ability to integrate with various tools and applications also allows remote teams to stay productive and collaborate effectively from anywhere.
Slack offers data analytics and insights through its various tools and dashboards. These features allow teams to track performance, measure engagement, and analyze communication patterns to make informed decisions and optimize workflows.
Slack enables the automation of routine tasks through its integration with numerous third-party applications and built-in automation features, such as workflows. These features help teams reduce manual effort on repetitive tasks, improving efficiency and allowing more focus on strategic work.

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At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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