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Service Fusion Review (2025): Pricing, Pros & Cons

Streamline your field service operations with Service Fusion—your all-in-one solution for scheduling, dispatching, invoicing, and more.

0%
Ease of Use
97%
Features
95%
Value For Money
95%
Customer Support
96%

What is Service Fusion?

Service Fusion is an all-in-one field service management software designed to streamline operations for service-based businesses. Founded in 2014 and headquartered in Irving, Texas, Service Fusion caters to small and mid-sized companies across various industries, including HVAC, plumbing, electrical, and appliance repair.

The platform offers a suite of tools that facilitate customer management, job scheduling, dispatching, invoicing, and payment processing, all accessible from both desktop and mobile devices. With a focus on enhancing productivity and efficiency, Service Fusion enables businesses to manage their operations seamlessly from anywhere.

What is Service Fusion Good For?

Service Fusion excels in automating and simplifying the workflows of field service businesses. It’s particularly effective for managing scheduling, dispatching, customer communications, and payment processing. The platform’s intuitive interface and robust features make it an ideal choice for businesses seeking to automate manual tasks and enhance operational efficiency.

Who Should Use Service Fusion?

Service Fusion is best suited for small to mid-sized service businesses across various industries, including HVAC, plumbing, electrical, appliance repair, and more. It’s designed for companies seeking to modernize their operations, enhance customer satisfaction, and s

Service Fusion Company Details

Service Fusion is the flagship product of FSM Technologies, LLC, a for-profit company founded by Max Paltsev. Headquartered in Irving, Texas, the company operates actively in the field service management software space. Service Fusion provides a cloud-based platform designed to streamline operations for service-based businesses in HVAC, plumbing, electrical, IT services, and other field industries. The software is trusted by over 4,000 service contracting businesses across the U.S. and Canada. By consolidating multiple systems into a single, easy-to-use solution, Service Fusion helps businesses reduce operational costs, enhance customer experiences, and drive repeat business.

Company Name: FSM Technologies, LLC

CEO Name: Max Paltsev

Est Year: 2014

Employees: 51-200 employees

HQ Location: Irving, TX

1723064507697
Max Paltsev
Founder

Service Fusion Demo & Media

Service Fusion Top Features

Real-time GPS Fleet Tracking
Call Tracking Software
Invoicing & Payment Processing
Scheduling & Dispatching
Real-time notifications
Quickbooks integration
Project management
Reporting
Inventory Management
Customer Web Portal
Contactless ESign

Pros of Service Fusion

  • Comprehensive all-in-one platform for field service management.
  • User-friendly interface with intuitive navigation.
  • Unlimited users included in pricing plans.
  • Robust features like integrated payments and QuickBooks integration.
  • Effective scheduling and dispatching tools.

Cons of Service Fusion

  • Pricing may be higher compared to some competitors.
  • Limited customization options for certain features.
  • Some users report occasional syncing issues with third-party integrations.​

Service Fusion Pricing

Service Fusion offers tiered pricing plans to accommodate different business needs. The three different pricing plans are detailed below:

Starter
$225 Per Month Unlimited Users

Starter Includes:

  • Customer Management
  • Estimates & Jobs
  • Scheduling & Dispatching
  • Integrated Payments
  • QuickBooks Integration
  • Invoicing
  • Payment Processing
  • Project Management
  • Reporting
  • Text Messaging Alerts
  • Estimate Option
Plus
$350 Per Month Unlimited Users

Plus Includes:

  • Customer Management
  • Estimate & Jobs
  • Scheduling & Dispatching
  • Integrated Payments
  • QuickBooks Integration
  • Invoicing
  • Payment Processing
  • Project Management
  • Reporting
  • Text Messaging Alerts
  • Estimate Options
  • Job Photo Uploads
  • Inventory Management
  • Job Costing
  • Integrated Voice & Text
Pro
$575 Per Month Unlimited Users

Pro Includes:

  • Customer Management
  • Estimate & Jobs
  • Scheduling & Dispatching
  • Integrated Payments
  • QuickBooks Integration
  • Invoicing
  • Payment Processing
  • Project Management
  • Reporting
  • Text Messaging Alerts
  • Estimate Options
  • Job Photo Uploads
  • Inventory Management
  • Job Costing
  • Integrated Voice & Text
  • Open API Integration
  • Custom Documents
  • eSign Documents
  • Customer Web Portal
  • Progress Billing & Recurring Invoicing

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Service Fusion Detail

Service Fusion offers a comprehensive suite of tools to manage every aspect of a field service business. From creating estimates and jobs to scheduling, dispatching, and processing payments, it centralizes operations to improve efficiency and customer satisfaction. With features like integrated payments, QuickBooks integration, and a customer web portal, Service Fusion empowers businesses to operate seamlessly and grow effectively.

What Kind of Support Service Fusion Offers?

Service Fusion provides robust support to its users through multiple channels. Customers can access the Knowledge Base for self-service resources or contact the support team directly via email at [email protected] or by calling (888) 902-0304 (Option 2). The support team is available during business hours to assist with any inquiries or issues.
Email Support
Live Chat
Social Media
Tutorial Videos & Documentation
Phone Support

Service Fusion FAQs

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