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Microsoft Bookings Review (2024): Pricing, Pros & Cons

Microsoft Bookings is a cloud-based scheduling software that enables organizations to manage bookings, appointments, and schedules through an automated, customizable web interface that is integrated with the Microsoft 365 suite.

Ease of Use
Value For Money
Customer Support

What is Microsoft Bookings?

Microsoft Bookings is cloud-based scheduling software designed to simplify the process of making arrangements for and managing appointments. It serves as a comprehensive solution for organizations that want to provide an easy and efficient booking experience for their customers, clients, or colleagues, as evidenced by its high ratings and positive reviews. The software integrates seamlessly with Outlook and provides an easy-to-use web-based booking page that streamlines calendar management and increases flexibility for users. Equipped with features such as email and SMS text notifications to reduce no-shows and improve customer satisfaction, Bookings saves organizations time by minimizing repetitive planning tasks. 

What is Microsoft Bookings Good For?

Microsoft Bookings is particularly effective for managing and scheduling meetings in a variety of settings. It excels at providing businesses with a customizable booking page that allows customers to easily book meetings at their convenience. This software is instrumental in automating the booking process, sending reminders, and syncing with existing calendars to ensure optimal planning. It is ideal for businesses looking to streamline their meeting management processes, reduce the likelihood of missed meetings through timely notifications, and improve the overall customer or client booking experience.

Who Should Use Microsoft Bookings?

Microsoft Bookings is suitable for a wide range of users, including small to medium-sized businesses, educational institutions, healthcare providers, and professional service firms. It is designed to meet the needs of any organization or individual that requires a robust, flexible planning system. Whether for customer-facing services, internal meeting management, or consultation planning, Bookings provides a versatile platform that can be customized to meet various operational needs. This software is particularly beneficial for companies looking to improve the efficiency of their planning and management, making it an essential tool for business administrators, service providers, and support staff.

Microsoft Bookings Company Details

Microsoft Corporation, the company behind Microsoft Bookings, is an American multinational technology company headquartered in Redmond, Washington. Founded on April 4, 1975, by Bill Gates and Paul Allen, the corporation has become one of the largest and most influential companies in the personal computer industry. The company employs more than 181,000 people worldwide and operates in more than 190 countries. The company is known for its significant contributions to the development of the personal computer software industry through its Windows operating system, Office suite of productivity software, and more recently, cloud computing services with its Azure platform. It’s commitment to innovation is demonstrated by its substantial investment in research and development, with a budget of more than $19 billion in fiscal year 2020. The company’s enduring mission is to empower every person and every organization on the planet to achieve more.

Company Name: Microsoft

CEO Name: Satya Nadella

Est Year: 1975

Employees: 10,001+ employees

HQ Location: Redmond, Washington

Satya Nadella, Chairman and Chief Executive Officer, Microsoft
Satya Nadella
Chairman and Chief Executive Officer
Judson Althoff, Executive Vice President and Chief Commercial Officer, Microsoft
Judson Althoff
Executive Vice President and Chief Commercial Officer

Microsoft Bookings Demo & Media

Microsoft Bookings Top Features

Customer Leads Capturing

Microsoft Bookings has a connector that works with Microsoft Power Automate. This feature helps users keep track of potential customer leads by connecting Bookings with Dynamics 365.

Post-Appointment Reminders

Microsoft Bookings' follow-up reminder feature allows users to stay in touch with their customers after an appointment. Bookings page administrators can configure follow-up emails to the customer at specific intervals.

Naming Policy

The Naming Policy feature manages the names of the booking pages at the organization level.

Personal Bookings

Personal Bookings allows users to manage their own time slots. It helps you easily configure and share your availability with customers, clients, or colleagues.

Shared Bookings

Shared bookings are booking pages that team members create and manage for the team. With shared bookings, team members can allow other colleagues to book time with the team.

Bookings Data and Compliance

All customer data (including information provided by the customer at the time of booking) is captured in Bookings and stored within the application, so it's stored within Exchange Online.

Pros of Microsoft Bookings

  • Customizable questions
  • Helps set availability
  • Seamless Outlook calendar integration
  • Provides full control over scheduling
  • Daily task tracking
  • Notifies users of upcoming events and developments
  • Flexible customer email communication
  • Automatically creates downtime between appointments
  • Easy to use

Cons of Microsoft Bookings

  • Limited to Office365 subscribers
  • Occasional ad pop-ups
  • Requires all users to be added as staff

Microsoft Bookings Pricing

Microsoft Bookings is one of many apps available in the Microsoft 365 suite of apps. As such, subscribing to any of the Microsoft 365 plans will give you access to the app in addition to a few other apps. Individuals who need the app for home use can subscribe to either the Microsoft 365 Family plan, which costs $99.99/year, or the Microsoft 365 Personal plan, which costs $69.99/year. On the other hand, businesses can consider either the Microsoft 365 Business Basic plan, which costs $6.00/user/month, the Microsoft 365 Business Standard plan, which costs $12.50/user/month, or the Microsoft 365 Business Premium plan, which costs $22.00/user/month.

Microsoft Bookings Price Comparison

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What Kind of Support Microsoft Bookings Offers?

Microsoft also offers different levels of support for Microsoft Bookings users based on their subscription package. These include self-help resources, billing support services, community support, and direct contact with the Microsoft Support team for users who subscribe to the Personal and Family plans. It also includes administrative self-help and various support subscription packages for users subscribed to the Work and Business plans who require a higher level of attention. In addition, Microsoft partners have access to a wealth of partner resources and more.
Email Support
Live Chat
Forum & Ticket
Tutorial Videos & Documentation
Phone Support
Premium Support

Microsoft Bookings FAQs

Yes, it is a legitimate scheduling tool developed by Microsoft. It is designed to simplify the process of planning and managing meetings for businesses and professionals.
Considering its comprehensive planning, meeting management, and Outlook integration features, Bookings offers significant value that can justify its cost, especially for businesses looking to improve customer service and operational efficiency.
It integrates seamlessly with other Microsoft products, especially Outlook, allowing for efficient calendar synchronization and sharing. This integration allows for a streamlined planning process and improved communication with clients through email and SMS text notifications.
It is highly reliable for managing meetings, offering features such as a web-based booking page, email and SMS notifications to reduce no-shows, and easy customization to meet different organizational needs, thereby increasing customer satisfaction and operational efficiency.
Yes, it is included with certain Office 365 subscriptions, providing users with a robust set of tools for booking and managing meetings without the need to purchase additional software.
Yes, Bookings can handle multiple employee calendars, allowing you to efficiently plan appointments and meetings based on individual availability, which is essential for organizations with multiple service providers or team members. 
Yes, Bookings offers customization options that allow organizations to tailor the booking experience to their brand and specific operational needs, including custom fields for booking forms and the ability to customize the Web-based booking page.
Yes, there is a mobile app for Bookings that gives businesses and customers the flexibility to plan, view, and manage meetings on the go, increasing accessibility and convenience.
Bookings improves customer satisfaction by providing a convenient online booking page, sending timely email and SMS notifications to reduce no-shows, and allowing customers to select and book appointments at a time that is convenient for them.
Yes, Bookings can be used to set and manage virtual meetings and integrates with the Teams app to seamlessly create online meeting links to help organizations conduct remote appointments and consultations.

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