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Acuity Scheduling Review (2024): Pricing, Pros & Cons

Acuity Scheduling is a comprehensive online scheduling software that allows businesses to automate bookings, customize appointment types, and efficiently manage their calendars.

0%
Ease of Use
92%
Features
93%
Value For Money
94%
Customer Support
93%

What is Acuity Scheduling?

Acuity Scheduling is an advanced scheduling software developed by Squarespace to simplify scheduling and management for businesses and individuals. It offers features such as calendar synchronization, automated reminders via email and SMS, and payment processing to streamline the booking process. This comprehensive online solution aims to eliminate the hassle of scheduling, allowing users to focus on their core activities. Powered by Squarespace, Acuity focuses on workflow automation and customer convenience to increase service efficiency and grow businesses. 

What is Acuity Scheduling Good For?

Acuity Scheduling excels at providing a seamless scheduling experience, offering robust tools for scheduling, client management, and business organization. It is particularly useful for automating scheduling tasks, securely processing payments, and integrating with existing calendars to avoid double-booking. The platform also makes it easy to customize scheduling pages to match company branding, making it an effective tool for enhancing the professionalism and efficiency of service offerings. Its features are designed to save time, reduce no-shows, and improve the overall customer experience, underscoring the price/performance ratio often cited in Acuity Scheduling reviews.

Who Should Use Acuity Scheduling?

Praised for its ease of use, Acuity Scheduling is designed for a wide range of users, including sole proprietors, small to medium sized businesses, and large corporations in a variety of industries. Professionals in fields such as healthcare, wellness, consulting, and education will find Acuity especially beneficial for managing their appointments and classes. In addition, service-based businesses looking to streamline their booking process, accept online payments, and automate reminders will benefit from Acuity Scheduling’s comprehensive feature set. It is also suitable for individuals looking for an efficient way to manage personal appointments and schedules.

Acuity Scheduling Company Details

Squarespace, the company behind Acuity Scheduling, was founded in 2003 with a mission to make it easy for individuals and businesses to create beautiful and intuitive websites. Over the years, Squarespace has evolved into a comprehensive platform offering a wide range of web development and hosting services, including e-commerce, domain registration, and customizable website templates. In 2019, Squarespace expanded its product offerings with the acquisition of Acuity Scheduling. This acquisition further solidified Squarespace’s commitment to providing integrated online solutions that support business growth and efficiency. As a publicly traded company on the New York Stock Exchange (NYSE) under the ticker symbol SQSP, Squarespace continues to innovate and expand its suite of products and services to meet the evolving needs of its global customer base.

Company Name: Squarespace

CEO Name: Anthony Casalena

Est Year: 2006

Employees: 1,001-5,000 employees

HQ Location: New York, NY

Anthony Casalena Founder & CEO Squarespace
Anthony Casalena
Founder & CEO

Acuity Scheduling Demo & Media

Acuity Scheduling Top Features

Availability Control

Acuity Scheduling provides tools that allow users to schedule and earn on their own terms. It customizes exactly how and when clients can book, while helping users host virtual appointments or classes and block personal time.

Automated Appointment Booking

Acuity Scheduling helps you seamlessly manage multiple locations and allows clients to easily cancel or reschedule their own appointments. It also helps send automated receipts and reminder notifications throughout the scheduling process to keep clients on track.

Customer Engagements

Users can create custom registration forms to streamline and personalize the customer experience. Acuity Scheduling provides powerful customer engagement tools to drive business growth and keep customers coming back.

No-show Protection Tools

Users can protect their time and maximize their income with no-show protection tools such as credit card storage and secure deposits. These tools seamlessly offer recurring subscriptions, bundles, and gift cards to increase user earnings.

Branded Scheduling

Acuity Scheduling provides a branded scheduling page that displays a user's services and real-time availability. This page, coupled with simple payment methods and intake forms, helps clients self-schedule appointments.

Pros of Acuity Scheduling

  • Add events to Google Calendar
  • Lots of helpful tutorials for easy customization
  • Schedule link personalization
  • Payment acceptance functionality
  • Integration with various CRM software
  • Gives admin control over the backend
  • Text reminders

Cons of Acuity Scheduling

  • Some features are hard to see
  • Missing monthly and weekly schedule views
  • Appointment changes can only be made in the backend

Acuity Scheduling Pricing

Acuity Scheduling offers four powerful plan categories. Each has simple pricing compared to the features they offer, and all include the company’s award-winning customer service. In addition, users can try the software absolutely free for 7 blissful days. However, it is worth noting that the plan prices do not include applicable taxes.
Emerging
$ 16 per month
Yearly Billing: NA
  • Number of employees/locations (36)
  • Client self-scheduling
  • Offer unlimited services and appointments
  • Accept payments and deposits via Stripe, Square, or PayPal
  • Integrate with Google Meet, Zoom, and GoToMeeting for online meetings
  • Advanced features (see below)
  • Confirmation, reminder and follow-up emails
  • Automatic time zone conversion for customers
  • Display your logo
  • Brand your planner colors and copy
Growing
$ 27 per month
Yearly Billing: NA
  • Number of employees/locations (36)
  • Client self-scheduling
  • Offer unlimited services and appointments
  • Accept payments and deposits via Stripe, Square, or PayPal
  • Integrate with Google Meet, Zoom, and GoToMeeting for online meetings
  • Advanced features (see below)
  • Confirmation, reminder and follow-up emails
  • Text message reminders (worldwide)
  • Offer appointment packages (including payment plans)
  • Sell subscriptions, memberships, and gift certificates
  • Automatic time zone conversion for customers
  • Display your logo
  • Brand your planner colors and copy
Powerhouse
$ 49 per month
Yearly Billing: NA
  • Number of employees/locations (36)
  • Client self-scheduling
  • Offer unlimited services and appointments
  • Accept payments and deposits via Stripe, Square, or PayPal
  • Integrate with Google Meet, Zoom, and GoToMeeting for online meetings
  • Advanced features (see below)
  • Confirmation, reminder and follow-up emails
  • Text message reminders (worldwide)
  • Offer appointment packages (including payment plans)
  • Sell subscriptions, memberships, and gift certificates
  • Automatic time zone conversion for customers
  • Multiple time zones for your different employees/locations
  • Display your logo
  • Brand your planner colors and copy
  • Remove "Powered by" from your scheduler
  • Sign BAA for HIPAA compliance
  • Custom API & CSS for developers
Enterprise
Custom
Custom
  • Number of employees/locations (unlimited)
  • Client self-scheduling
  • Offer unlimited services and appointments
  • Accept payments and deposits via Stripe, Square, or PayPal
  • Integrate with Google Meet, Zoom, and GoToMeeting for online meetings
  • Advanced features (see below)
  • Confirmation, reminder and follow-up emails
  • Text message reminders (worldwide)
  • Offer appointment packages (including payment plans)
  • Sell subscriptions, memberships, and gift certificates
  • Automatic time zone conversion for customers
  • Multiple time zones for your different employees/locations
  • Display your logo
  • Brand your planner colors and copy
  • Remove "Powered by" from your scheduler
  • Sign BAA for HIPAA compliance
  • Custom API & CSS for developers
  • Unlimited scheduling instances
  • Enterprise Dashboard
  • Additional APIs
  • Custom BAA
  • Dedicated Account Manager

Acuity Scheduling Price Comparison

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What Kind of Support Acuity Scheduling Offers?

Acuity Scheduling has a comprehensive help center with many guides to help users navigate any issues they may have. These guides cover topics such as getting started with Acuity, scheduling, Acuity billing, customer payments and discounts, customers and appointments, notifications and reminders, Acuity apps, paying for Acuity, using Acuity with your business, and connecting to other tools. While it is highly unlikely that users will not find an answer to their questions in this Help Center, the possibility still exists. For this reason, Acuity Scheduling has an active customer support team that can be contacted by submitting a request on the website.
Email Support
Forum & Ticket
Tutorial Videos & Documentation
Premium Support
Webinars

Acuity Scheduling FAQs

Acuity Scheduling is a legitimate scheduling platform owned by Squarespace to facilitate online booking and scheduling for businesses and individuals. It provides secure payments and workflow automation, making it a trustworthy scheduling tool. 
Acuity Scheduling is well worth the investment for businesses and professionals looking to streamline their scheduling process, with a free trial available for new users. With features like calendar synchronization, automated reminders, and payment integrations, it provides significant value by saving time and improving customer service.
Acuity Scheduling integrates with a wide range of software, including payment processors like PayPal and Stripe, calendar services like Google Calendar, Outlook, and iCloud, and productivity tools like Zapier, which also connects to hundreds of other apps for a seamless workflow.
The booking options in Acuity Scheduling are highly customizable, allowing users to set availability preferences, appointment types, duration, and pricing. Organizations can also personalize confirmation emails and SMS reminders to improve the customer experience.
Integrating Acuity Scheduling into a website is simple, using the provided embed codes or linking directly to the Acuity Scheduling page. The platform supports integration with websites built on various platforms, including Squarespace, WordPress, and others, allowing for easy implementation and synchronization.
Acuity Scheduling is compliant with the Health Insurance Portability and Accountability Act (HIPAA), providing secure and confidential online scheduling solutions for healthcare providers. With appropriate subscription plans, users can take advantage of features that ensure patient information is handled according to HIPAA standards.
Acuity Scheduling supports group appointment scheduling, allowing multiple clients to book the same time slot. This feature is beneficial for businesses that offer workshops, classes, or group sessions, as it provides flexibility in how services are offered.
Acuity Scheduling offers comprehensive customer support, including email support, an extensive knowledge base, and video tutorials. Customers can access help to efficiently set up and customize their scheduling system.
Acuity Scheduling offers a mobile app for both iOS and Android devices, allowing users to manage appointments, view schedules, and communicate with clients on the go for added flexibility and accessibility.
Payments for services can be processed directly through Acuity Scheduling by integrating with payment gateways such as PayPal, Square, Stripe, and more. This feature allows for a seamless transition from booking to payment, improving the user experience with the added benefit of syncing with financial software.
Acuity Scheduling provides customizable cancellation and rescheduling policies that allow businesses to set specific timeframes and conditions. Automated notifications inform clients of these policies and make it easy to efficiently manage changes.

Platforms Supported

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At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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