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ManangeEngine Review (2024): Pricing, Pros & Cons

ManageEngine is a comprehensive suite of IT management software tools designed to streamline operations, enhance security, and ensure efficient management of networks, servers, applications, and security across an organization.

0%
Ease of Use
93%
Features
94%
Value For Money
94%
Customer Support
93%

What is ManageEngine?

ManageEngine is a comprehensive IT management software developed by the Zoho Corporation division founded in 2002. The software suite includes a wide range of network monitoring, help desk support and IT asset management applications. It is designed to facilitate the management of IT services, processes and infrastructure for businesses and organisations of all sizes.

ManageEngine is recognised for serving over 180,000 customers worldwide, tailoring solutions for small and medium-sized businesses, educational institutions, and government organisations with flexible pricing models to suit different needs and sizes. 

What is ManageEngine good for?

ManageEngine excels at providing solutions to IT management challenges, particularly network performance monitoring, effective help desk operations, and comprehensive IT asset management. Its suite of software products enables organisations to ensure optimal performance of their IT infrastructure, resolve IT support tickets efficiently, and maintain accurate records of IT assets.

This versatility makes ManageEngine particularly effective in increasing IT operational efficiency, improving service delivery, and ensuring compliance with industry standards and regulations.

Who should use ManageEngine?

ManageEngine is ideal for IT professionals and managers in small and medium-sized businesses, educational institutions, and government organisations. With its wide range of IT management tools and applications, it meets the needs of IT departments looking to streamline operations, accurately monitor network performance, more effectively manage IT assets, and provide timely support through an efficient help desk system.

Organisations looking for a scalable solution with flexible pricing options, including perpetual licences and subscription-based models, will find ManageEngine particularly beneficial.

ManangeEngine Company Details

Zoho Corporation, the company behind ManageEngine, is a privately held company based in India that was founded in 2002. Specialising in software development, Zoho focuses on creating comprehensive IT management solutions designed to streamline operations for businesses worldwide.

With a workforce dedicated to innovation and customer support, Zoho Corporation has expanded its reach to serve over 180,000 customers across various sectors, including small and medium businesses, educational institutions, and government organisations. As a key division of Zoho, ManageEngine embodies the company’s commitment to providing scalable, effective IT management tools for a wide range of functions, from network monitoring to help desk and IT asset management.

The company’s software portfolio is available through both perpetual licences and subscription-based models, providing flexibility and scalability to meet varying business needs.

Company Name: ZOHO Corp.

CEO Name: Sridhar Vembu

Est Year: 1996

Employees: 1001-5000

HQ Location: Pleasanton, California, United States

main-qimg-501de1007c8b506e1ff4bdb2b5529675-lq
Sridhar Vembu
CEO

ManangeEngine Demo & Media

ManangeEngine Top Features

Service Desk Software

ManageEngine uses ServiceDesk Plus to manage our assets. Every computer and mobile device can be managed, monitored, and tracked through ServiceDesk Plus, even software and patches can be deployed.

IT Asset Management

The platform provides comprehensive IT asset management capabilities including asset tracking, audit management, and compliance management.

Incident Management

ManageEngine features such as interaction tracking, known issue management and live chat make incident management more efficient.

Knowledge Base

The platform includes a knowledge base for storing and sharing information, as well as functionality for managing knowledge and known issues.

Mobile access

ManageEngine provides mobile access, allowing users to access the platform from anywhere, at any time.

Procurement Management

The platform includes procurement management features such as requisition management and supplier management.

Remote control

ManageEngine allows users to access and control devices from a remote location.

SLA Management

The platform includes SLA management tools, including service level agreement management and service reporting.

Self Service Portal

ManageEngine includes a self-service portal that allows users to access and manage their services and resources.

Ticket Management

The platform includes ticket management capabilities such as ticket management and incident reporting.

Pros of ManangeEngine

  • Asset management functionality.
  • Threat and vulnerability management.
  • Easy to deploy and integrate.
  • Excellent and timely support staff.
  • Useful for running patch-related reports.
  • Specific programs can be easily installed.
  • Operating system patch deployment.
  • Process automation and end-user support.
  • Cons of ManangeEngine

  • Unexplainable bugs.
  • Confusing installation and distribution.
  • A steep learning curve.
  • Annoying error codes.
  • Some error codes are incomprehensible.
  • ManangeEngine Pricing

    ManageEngine offers several pricing options for its products, including perpetual licences and subscription-based models. For example, OpManager starts at $245 for 10 devices, while ServiceDesk Plus starts at $10 per technician per month.

    Multiple products can be bundled for a reduced cost. Pricing varies depending on the product and the number of people or devices managed. For the latest information, visit the ManageEngine website or contact the sales team.

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    What Kind of Support ManangeEngine Offers?

    ManageEngine offers two levels of support: Classic and Premium. Classic support includes email and chat support, 8-hour response to support requests, and remote assistance.

    Premium support includes phone help, a single point of contact, a global escalation team, 24/7 critical incident support, a customer portal, health checks, online training and customized product support. Both levels offer online materials, service packs and minor releases.

    Email Support
    Live Chat
    Forum & Ticket
    Tutorial Videos & Documentation
    Phone Support
    Tutorial Video & Help Documentation

    ManangeEngine FAQs

    Yes, ManageEngine is a legitimate software division of Zoho Corporation, providing IT management solutions to over 180,000 customers worldwide since its inception in 2002.
    ManageEngine offers value for money through its wide range of IT management software options that meet different organisational needs with flexible pricing models, including perpetual licences and subscription-based options.
    ManageEngine facilitates integration with a wide range of software, enhancing its capabilities in network monitoring, help desk, IT asset management and more to ensure a seamless IT management experience for its users.
    ManageEngine ServiceDesk Plus differs from other help desk tools by offering a comprehensive suite of features such as integrated asset management, incident management, and an easy-to-use interface, all at a competitive price point suitable for organisations of all sizes.
    Organisations of all sizes, including small and medium-sized businesses, educational institutions, and government agencies, can benefit from using ManageEngine Service Desk Plus thanks to its customisable and scalable IT management solutions.
    Setting up ManageEngine for help desk ticketing is straightforward, with clear instructions and dedicated support available to guide users through the process, ensuring a smooth implementation within any organisation’s IT infrastructure.
    ManageEngine ensures data security through enterprise-level security measures, including encryption, compliance with international standards, and customisable access controls, protecting organisations from unauthorised access.

    Platforms Supported

    Review Method

    At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

    Affiliate Disclosure: BeginDot is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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