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Jotform Review (2024): Pricing, Pros & Cons

Jotform is an online form builder that allows users to create and manage forms for various purposes, including surveys, registrations, and payments, featuring integrations with numerous platforms and customization options.

Ease of Use
Value For Money
Customer Support

What is Jotform?

What is Jotform?

Jotform is an online platform established in 2006 by CEO Aytekin Tank, specializing in form creation and survey management. Based in San Francisco, California, it provides users with tools to create, customize, and analyze various forms and surveys. The service is designed to simplify data collection and automation for businesses, leveraging a user-friendly interface and advanced features to support a range of data management workflows.

What is Jotform Good for?

Jotform excels at creating a seamless process for designing, distributing, and analyzing forms and surveys of varying complexity. It offers solutions for simple contact forms, registration forms, application forms, orders, and feedback collection, to more intricate data collection needs such as event planning and comprehensive application workflows. The platform’s versatility and robust set of features make it ideal for automating and optimizing data collection and management tasks, facilitating efficient workflow automation, and data analysis.

Who Should Use Jotform?

Jotform is suited for users across a broad spectrum of industries, including education, healthcare, marketing, non-profit organizations, and small to large businesses. It’s comprehensive toolset and flexible design options cater to professionals looking to streamline data collection processes, from human resources departments managing employee information to marketers conducting customer feedback surveys. Additionally, individuals or entities requiring customizable forms for event registrations, applications, or online orders will find Jotform to be an invaluable resource.

Jotform Company Details

Founded by CEO Aytekin Tank in 2006, Jotform has become a premier company in the realm of digital form creation and survey management, with its headquarters in San Francisco, California. Operating at the cutting edge of the industry, the company boasts a robust team of 501 to 1000 employees, demonstrating its significant size and innovative capability. Jotform was established to provide adaptable, easy-to-use solutions for collecting data and automating processes, serving a wide range of businesses in different sectors. Through its advanced platform, it has consistently fulfilled its promise to improve the efficiency of users in collecting and managing data, thus cementing its position as a powerhouse in the online form-building space.

Company Name: Jotform

CEO Name: Aytekin Tank

Est Year: 2006

Employees: 501-1000

HQ Location: San Francisco, California, United States

Aytekin Tank
Founder and CEO

Jotform Demo & Media

Jotform Top Features

Drag-and-Drop Form Builder

Jotform's form creation tool offers a wide range of adaptable form templates and components, which can be effortlessly dragged and dropped to achieve the preferred layout.

Payment Processing

Jotform allows users to process payments via various payment platforms such as PayPal, Square, and Stripe, directly within the form.

Integrations and Add-Ons

Jotform offers an extensive selection of third-party tool integrations and extensions, including Zapier, Salesforce, Slack, Gmail, and more. This allows users to establish automated sequences for a more efficient data gathering procedure.

Jotform Widgets

Jotform provides over 100 widgets including E-signature, Email validation, and date booking, among others, enhancing the functionality of its forms.

Conditional Logic

This function enables users to create intelligent forms using "if-then" logic to display particular fields depending on the responses provided by users. It prevents users from having to respond to irrelevant questions.

Collaboration and Sharing

Jotform offers various teamwork and sharing features, enabling colleagues to jointly manage forms, as well as access submissions and analytics. Team members can include collaborators and subordinate users, distribute links that others can access, integrate forms into any website, and create PDF summaries.

Analytics Features

Jotform's analytics functionality enables groups to assess visitor patterns, comprehend how users interact and what the numbers mean, and receive essential information through detailed reports and graphical representations.

Security Features

Jotform ensures superior security to safeguard confidential information. It includes features for HIPAA compliance, provides Service Level Agreements (SLA), facilitates Single Sign-On (SSO), and adheres to PCI and GDPR regulatory standards.

Integration Features

Jotform provides a powerful integration framework that enables users to streamline their processes by linking their online forms and surveys with over 100 tools and platforms.

Advanced Form Options

Jotform is a flexible tool for creating forms, equipped with sophisticated functionalities that improve the user experience. Its conditional logic enables the creation of intelligent forms that adjust according to the users' responses.

Pros of Jotform

  • The interface’s drag-and-drop feature simplifies its usability
  • This system facilitates effortless sharing among users
  • Enables the integration of links to websites and various documents
  • Offers exceptional personalization options, enabling the creation of visually appealing applications
  • Every form produced through Jotform is designed to be mobile-friendly
  • Cons of Jotform

  • Insufficient database capabilities for handling form replies
  • Restricted options for customization of branding
  • Few options are available for exporting data
  • Jotform Pricing

    Jotform’s pricing model is designed to be both flexible and valuable, ensuring that regardless of the chosen plan, users have access to all functionalities and the option to cancel at any moment. Around-the-clock customer support means users can receive immediate help at any time. Furthermore, annual subscriptions come with a discount of up to 20%, presenting a cost-efficient option for companies. For individuals who only need basic form-building capabilities, the Starter plan is available for free. Progressing through the plans, the Bronze plan at $39 per month is ideal for small to medium enterprises, offering additional features. The Silver plan, at $49 per month, includes expanded capabilities for businesses, and for larger organizations with sophisticated needs, the Gold plan at $129 per month is perfect. Businesses seeking customized solutions can benefit from Jotform’s Enterprise plan, which comes with bespoke pricing, offering an enhanced experience with Jotform Enterprise specifically designed for large-scale operations.
  • 5 Forms
  • 100 Monthly Submissions
  • 1 user per Team
  • 100 MB Available Space
  • 1, 000 Monthly Form Views
  • 500 Total Submission Storage
  • 100 Fields per form
  • 10 Monthly Payment Submissions
  • Bronze
    $34/month (Billed Annually)
  • 25 Forms
  • 1, 000 Monthly Submissions
  • 1 User per Team
  • 1 GB Available Space
  • 10, 000 Monthly Form Views
  • 10, 000 Total Submission Storage
  • 250 Fields per form
  • 100 Monthly Payment Submissions
  • 100 Monthly Signed Documents
  • Silver
    $39/month (Billed Annually)
  • 50 Forms
  • 2, 500 Monthly Submissions
  • 1 User per Team
  • 10 GB Available Space
  • 100, 000 Monthly Form Views
  • 25, 000 Total Submission Storage
  • 500 Fields per form
  • 250 Monthly Payment Submission
  • Gold
    $99/month (Billed Annually)
  • 100 Forms
  • 10, 000 Monthly Submissions
  • 1 User per Team
  • 100 GB Available Space
  • 1, 000, 000 Monthly Form Views
  • 100,000 Total Submission Storage
  • 1, 000 Fields per form
  • 1, 000 Monthly Payment Submissions
  • Enterprise
    Custom Price
    Custom Price
  • Unlimited Usage
  • Multiuser Platform
  • Dedicated Support
  • User Management
  • Sign-On
  • SLA
  • Data Residency
  • Professional Services
  • Jotform Price Comparison

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    What Kind of Support Jotform Offers?

    Jotform’s customer service is a testament to their dedication and easy access, guaranteeing help is on hand whenever it’s needed. With a range of help options including FAQ sections, discussion boards, a detailed knowledge repository, email support, and instant messaging, users are presented with numerous methods to seek assistance and resolve their inquiries. The highlight is the round-the-clock access to live agents, who provide instant help and advice at any hour. Whether dealing with technical difficulties, figuring out how to use features, or simply requiring general support, Jotform’s support staff is always available to tackle user issues quickly and efficiently. This commitment to providing outstanding assistance ensures users can fully utilize what Jotform offers with peace of mind.
    Email Support
    Live Chat
    Social Media
    Forum & Ticket
    Tutorial Videos & Documentation

    Jotform FAQs

    Jotform is a legitimate software platform, founded in 2006 by CEO Aytekin Tank, with its headquarters in San Francisco, California, United States. It specializes in online form creation and survey management, serving businesses of all sizes with its innovative solutions, including Google Forms integration for an expanded reach.
    Jotform is worth paying for due to its comprehensive platform that allows for effortless creation, customization, and analysis of forms and surveys. Its robust features cater to a wide range of data collection and management needs, making it a valuable tool for businesses.
    Jotform provides a wide array of integrations with other software, enhancing its functionality and utility. These integrations allow users to seamlessly connect their forms and surveys with various databases, email services, payment processors, and productivity tools, further streamlining data collection and automation processes.
    Jotform is highly effective for conducting surveys, offering a user-friendly interface and flexible customization options. Its robust analysis tools assist in interpreting survey data, making it an ideal choice for organizations aiming to gather insightful feedback and data.
    JotForm is an excellent fit for small enterprises, thanks to its scalable features and affordability. The platform’s ease of use and flexibility in form creation and survey management make it suitable for businesses seeking efficient data collection and automation solutions.
    Critics of JotForm highlight its applications across various sectors, including education, healthcare, and e-commerce, for its versatility in handling different forms of data collection and analysis. Its ability to streamline complex application workflows and automate tasks is often praised.
    Users of JotForm typically describe receiving prompt and helpful support from customer service, reinforcing their positive experience with Jotform. The support team is known for its responsiveness and attentiveness in addressing queries and resolving issues, enhancing the user experience.

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