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Front Review (2024): Pricing, Pros & Cons

Front is a comprehensive help desk software that can help you improve the overall customer support aspect for your business.

0%
Ease of Use
93%
Features
93%
Value For Money
92%
Customer Support
92%

What is Front?

Front is a customer operations game-changer, a very handy help desk software. With its smooth integration of email familiarity and help desk efficiency, it provides support, sales, and account management teams with an all-inclusive platform.

Managing customer communication across channels is made simple by automated processes and real-time collaboration tools, which guarantee that messages are sent to the appropriate person and that insights are unlocked.

With more than 8000 companies now utilizing Front, it’s obvious that this platform is increasing customer growth, reducing attrition, enhancing retention, and boosting operational efficiency.

Front Company Details

Mathilde Collin launched Front, a private business, in 2013. It provides a multi-channel inbox platform that consolidates lines of communication into one location. Their email program streamlines communication and saves time by enabling internal debates, comments, and collaboration.

Front is a leader in effective communication solutions, with 361 employees and $65 million in Series D funding under CEO Mathilde Collin’s direction.

Company Name: Front.com

CEO Name: Mathilde Collin

Est Year: 2013

Employees: 200-361

HQ Location: San Francisco, California, United States

MathildeFront
Mathilde Collin
CEO and Co-Founder

Front Demo & Media

Front Top Features

Multi-channel messaging

Front facilitates contact via email, social media, live chat, and other channels.

Team collaboration on customer messages

Team members can work together on customer messages using Front, which guarantees a cohesive and effective response.

Calendar and one-click meeting scheduling

Front integrates with calendars and allows for easy scheduling of meetings with a single click.

Basic automation

Front provides simple automation options to increase productivity by streamlining repetitive processes.

Integrations with 3rd-party tools

Front's flexibility and functionality are increased by its support for integration with a large number of third-party solutions.

CRM integration

CRM systems can be integrated with Front to facilitate data sharing and communication between sales and support staff.

Analytics

Front offers statistics for monitoring and evaluating customer interactions and team performance.

Advanced workflows

Advanced workflow features are provided by Front to increase productivity by automating difficult tasks.

Smart Rules

Custom rules can be created using Front's Smart Rules functionality to automate tasks based on predetermined criteria.

User and team management

Front offers team and user management solutions, making administration and cooperation simple.

Onboarding and solution design

For enterprises looking to maximize their platform utilization and get started, Front provides solution design and onboarding services.

Change management

To assist companies in navigating and implementing changes to their communication processes, Front offers change management services.

Security and compliance

With features and tools to guarantee data protection and regulatory compliance, Front places a high priority on security and compliance.

Pros of Front

  • Promptness in responding to emails.
  • Internal communication through email chains.
  • An efficient mechanism for notifications.
  • Unified inbox shared by several accounts.
  • Incorporation of apps from third parties.
  • Email templates that can be altered.
  • Thorough reporting and analytics.
  • Cons of Front

  • Poor user interface.
  • Office 365 Compatibility Issues.
  • Restricted possibilities for modification.
  • Steep learning curve in the beginning.
  • Bugs and malfunctions.
  • Restricted alternatives for customer service.
  • Front Pricing

    There are three price levels available on Front.com: Starter, Growth, and Scale. When two users are added to a maximum of ten users, the Starter plan costs $19 per user per month, with annual billing.

    If there are five users or more, the Growth plan is $49 per user per month, with annual billing also applicable. With an annual minimum of 10 users, the Scale plan costs $99 per user each month.

    You can also use your trial period to understand the platform.

    Growth
    $59USD/seat/month
    NA
  • Omnichannel shared inboxes
  • Real-time collaboration features
  • Up to 20 rules to automate workflows
  • Analytics on team performance, customer satisfaction, SLAs, and more
  • Built-in knowledge base, live chat with chatbots, and 50+ integrations
  • Scale
    $99USD/seat/month
    NA
  • Multiple workspaces for distinct teams
  • User management with SSO, SCIM provisioning, and custom permissions
  • No-code dynamic objects to connect backend systems and up to 200 rules
  • Analytics by the customer from your CRM
  • Onboarding and solution design
  • Premier
    $229USD/seat/month
    NA
  • Highest usage caps across all features
  • Additional success services including Premier Onboarding
  • Custom Build Hours including API advisory and integration development
  • Video conferencing support
  • Front Price Comparison

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    What Kind of Support Front Offers?

    Customer service is offered by Front.com via several channels, such as phone, email, and live chat. Additionally, they provide a thorough online help center with tutorials, articles, and FAQs to help users with frequent problems and inquiries.

    In addition, Front.com features a community forum where members may interact with one another, provide advice, and pose queries.

    Email Support
    Live Chat
    Forum & Ticket
    Tutorial Video & Help Documentation

    Front FAQs

    A customer operations platform called Front.com was created to assist teams in account management, sales, and support in providing outstanding customer care on a large scale. It streamlines client communication by fusing the comfort of email with the efficiency of a support desk.
    Front.com assists companies in increasing client growth, reducing attrition, enhancing retention, and streamlining operations. It facilitates the management and prioritization of tasks by offering visibility and insights into all client operations.
    Yes, Front.com is made to be intuitive and easy to use. It provides a recognizable email interface along with other tools to make communication and teamwork easier.
    Yes, Front.com offers a free trial for users to test out the platform and see if it meets their needs before committing to a subscription.
    In order to give users a smooth experience, Front.com does indeed offer connections with a wide range of applications and platforms, such as CRMs, support desks, and communication tools.
    Front.com provides a range of support resources, including as email help, tutorials, and online documentation. Users can also ask questions and exchange advice with other users on the community forum.
    Yes, Front.com provides customization options to suit your business’s specific requirements. These possibilities include the creation of custom workflows, templates, and rules.

    Platforms Supported

    Review Method

    At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

    Affiliate Disclosure: BeginDot is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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