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[begindot_kkstarratings] Review (2024): Pricing, Pros & Cons

TouchBistro is a comprehensive iPad-based Point of Sale (POS) solution designed specifically for the restaurant industry, integrating tableside ordering, menu management and payment processing features to streamline operations and improve customer service.

Ease of Use
Value For Money
Customer Support

What is TouchBistro?

TouchBistro is a comprehensive restaurant management software designed to enhance the customer experience, increase sales, and streamline operations for food service businesses. It features an extremely user-friendly interface, primarily on an iPad, and is known for its speed, reliability, and effectiveness in iOS environments. The software includes a Point of Sale (POS) system that can be customized through various add-ons to meet the specific needs of each restaurant. TouchBistro also facilitates efficient reservation management and online ordering with direct delivery without commission fees and offers tools for brand promotion, including digital and physical gift cards and a loyalty program.

What is TouchBistro Good For?

TouchBistro excels at providing a robust solution for managing daily restaurant operations, including transaction processing through its reliable POS system that allows for efficient server and printer integration. It is effective in enhancing the dining experience by enabling smooth booking and reservation management, simplifying the process of placing and receiving takeout orders, and fostering customer loyalty through targeted promotional tools and programs. TouchBistro is also beneficial in increasing restaurant sales through its various add-ons tailored to meet specific business needs, such as menu item customization and efficient server management. 

Who Should Use TouchBistro?

TouchBistro is ideal for restaurant owners, managers, and staff looking for a versatile and efficient solution to improve operational efficiency, customer service, and sales performance and provide excellent customer service. It is also ideal for food service operations looking to implement a reliable and easy-to-use POS system, streamline reservation and ordering processes, and enhance marketing efforts with loyalty programs and gift cards. TouchBistro meets the needs of a wide range of food service businesses, from small cafes to large restaurants, looking to leverage technology for better management and growth. Company Details

TouchBistro Inc., the company behind TouchBistro, was founded with the goal of revolutionizing the way restaurants operate, earning it an excellent overall rating among POS systems. Founded in 2010, TouchBistro Inc. has grown significantly over the years, securing its position as a leader in the restaurant management software industry. Headquartered in Toronto, Canada, the company has expanded its reach globally, serving thousands of restaurants in various countries. TouchBistro Inc. has successfully raised substantial funding through multiple rounds, attracting investment from leading venture capitalists. This financial backing has supported the company’s research and development efforts, leading to the creation of innovative products designed to improve restaurant operations, including the deployment of the advanced TouchBistro POS system. The company’s commitment to improving the restaurant industry is evident in the continued growth and widespread adoption of its software solutions.

Company Name: TouchBistro Inc.

CEO Name: Samir Zabaneh

Est Year: 2010

Employees: 501-1,000

HQ Location: Toronto, ON

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Samir Zabaneh
CEO Demo & Media Top Features

Touch Screen (Billing)

For easy billing and order processing, TouchBistro provides a touch screen interface that is simple to use.

Returns Tracking

The software makes correct inventory management possible by facilitating effective return tracking.

Restaurant POS

A complete point-of-sale system designed specifically for restaurant purposes is offered by TouchBistro.

Pricing Management

Pricing for menu products and services is simple for users to control and modify.

Ordering Automation

The ordering procedure is made more efficient and error-free thanks to the platform.

Loyalty Program

TouchBistro includes a loyalty program to reward and retain customers.

Sales Tracking

Features for thorough sales tracking and reporting offer insightful data for expanding businesses.

Gift Card Management

Both physical and digital gift cards can be created, sold, and managed by users.

Discount Management

Discounts are simple to apply and maintain with TouchBistro.

Inventory Management

To track supply levels and cut down on waste, the platform provides strong inventory management options.

Pros of

  • Customizable food modifiers for menu items.
  • Kitchen order tracking with timely alerts.
  • Detailed staff hour and break reports.
  • Flexible tax options.
  • Multiple check splitting capabilities.
  • Easy menu item sales reporting.
  • Cons of

  • Confusing and difficult inventory management.
  • Limited to iPads, with high additional charges.
  • Prohibitive costs for efficient operation.
  • Pricing

    TouchBistro provides adaptable options with adjustable prices so you may customize the management system for your restaurant. Tableside ordering, staff management, reporting, integration, and menu and floor plan administration are all included in the $69 monthly fee for the point-of-sale software.

    The marketing ($99), reservation ($229), online purchasing ($50), loyalty program ($99), and gift cards ($25) are additional monthly expenses for customer engagement items. TouchBistro provides a free live demo for each function, but there isn’t a free trial available. Price Comparison

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    What Kind of Support Offers?

    TouchBistro offers customers round-the-clock phone and chat assistance from 9 to 5 to help with any problem. Customers can email the support staff at [email protected] to get in contact with them.

    TouchBistro also provides seminars, video tutorials, and an extensive knowledge library to assist users in making the most of the platform. Additionally, the business offers individualized training and onboarding to guarantee a seamless transfer to TouchBistro.

    Email Support
    Live Chat
    Forum & Ticket
    Tutorial Videos & Documentation
    Phone Support
    Webinars FAQs

    Yes, TouchBistro is a legitimate restaurant management software that improves customer support and experience, increases sales and simplifies operations with its easy-to-use, fast and reliable POS system. 
    Touch Bistro is a worthwhile investment for restaurants looking to improve operational efficiency, streamline the reservation and ordering process, and provide a seamless dining and takeout experience for their customers. 
    TouchBistro offers integrations with various third-party software, including payment processing solutions, accounting software, and online ordering platforms, to provide a comprehensive restaurant management solution.
    TouchBistro enhances the dining experience by ensuring a seamless reservation experience, efficiently managing restaurant capacity, and allowing guests to conveniently place takeout orders online, all of which contribute to faster service and a more enjoyable dining experience.
    TouchBistro’s offerings provide numerous benefits to restaurant owners and managers, including improved efficiency, increased sales through customized add-on products, improved customer satisfaction through streamlined operations, and the ability to drive repeat business through loyalty programs and gift cards.
    To void a transaction in TouchBistro, users can navigate to the transaction within the POS system, select the transaction they wish to void, and use the void or refund feature to reverse the transaction following the guided steps provided by the software.
    Yes, customers can order food online for takeout with TouchBistro, benefiting from a direct ordering system that delivers meals directly from the restaurant with no commission fees, making the process convenient for both customers and establishments.
    TouchBistro supports table management by providing an intuitive layout for table organization and real-time status updates, which helps manage restaurant capacity and reduce guest wait times.
    Yes, TouchBistro offers mobile payment options and integrates with various payment processors to offer secure and convenient contactless payments directly at the table, enhancing the customer’s checkout experience.
    Yes, TouchBistro includes a loyalty program feature that allows restaurants to create and manage their loyalty programs and encourage repeat visits by rewarding customers for their patronage with points or rewards.
    TouchBistro can effectively handle group bookings by managing restaurant capacity and reservations, ensuring a smooth booking and dining experience for large parties and events thanks to its robust terminal and modifier capabilities.

    Platforms Supported

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    At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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