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Toast POS Review (2024): Pricing, Pros & Cons

Toast POS is a comprehensive cloud-based restaurant software platform that provides an all-in-one point of sale, management, payment processing, and employee scheduling solution designed specifically for food service businesses.

Ease of Use
Value For Money
Customer Support

What is Toast POS?

Toast POS is a comprehensive restaurant management system developed by a Boston-based company in 2012. Designed to meet the needs of restaurants of all sizes, it integrates point-of-sale functionality with additional features such as online ordering, inventory management, and customer relationship management. Its Software-as-a-Service (SaaS) model, starting at $79 per month, combined with an easy-to-use interface, makes it an accessible and effective solution for modernizing restaurant operations.

What Is Toast POS Good For?

Toast POS excels at streamlining the complexities of restaurant management through its versatile POS system. It is highly effective at improving order processing efficiency, accurately managing inventory, facilitating seamless online ordering, and enhancing customer relationships through targeted loyalty programs. The platform also provides in-depth analytics for informed decision-making, allowing businesses to tailor their strategies for better performance and growth. Its ability to adapt to different operational scales makes it suitable for a wide range of restaurant types.

Who Should Use Toast POS?

Toast POS is ideal for restaurant owners and operators looking to optimize their business operations through technology. From small coffee shops to large dining establishments, it offers scalable solutions that can be customized to meet specific business needs. Its comprehensive feature set is especially beneficial for those looking to integrate online ordering, efficiently manage inventory, and build strong customer relationships through engaging loyalty programs. In addition, Toast’s pricing and hardware options provide flexibility for businesses at different stages of growth, ensuring that it is suitable for both new entrants and established players in the restaurant industry.

Toast POS Company Details

Founded in 2012 by Aman Narang, Steve Fredette, and Jonathan Grimm, Toast, Inc. is at the forefront of revolutionizing the restaurant industry with its comprehensive restaurant management software. Headquartered in Boston, Massachusetts, Toast has rapidly expanded its influence to become a key player in providing innovative point-of-sale solutions. The company specializes in a suite of services designed to optimize restaurant operations, including online ordering, inventory management and customer relationship management systems. With a commitment to enhancing the dining experience through digital solutions, Toast, Inc. enables restaurants of all sizes to streamline their operations efficiently. The company’s commitment to providing scalable solutions is reflected in its flexible pricing models, starting at $79 per month, and the ability to provide custom quotes for larger establishments, ensuring that businesses can grow without technological constraints.

Company Name: Toast, Inc.

CEO Name: Aman Narang

Est Year: 2011

Employees: 1001-5000

HQ Location: Boston, Massachusetts, United States

Aman Narang

Toast POS Demo & Media

Toast POS Top Features

Intuitive Interface

Toast POS features an easy-to-use interface designed for efficient operation.

Online Ordering

Seamlessly integrate online ordering with your POS system for streamlined management.

Inventory Management

Track and manage inventory levels in real time to optimize stock control.

Reporting and Analytics

Gain valuable insight into sales trends and performance with robust reporting tools.

Menu Customization

Easily update menus and change items to reflect changes in your offerings.

Customer Relationship Management (CRM)

Build and maintain customer relationships with built-in CRM tools.

Employee Management

Efficiently schedule shifts, track hours, and manage payroll with dedicated employee management features.

Loyalty Programs

Retain customers and encourage repeat business with customizable loyalty programs.

Contactless Payments

Offer convenient and secure contactless payment options to improve the customer experience.

Cloud-based System

Access your POS system anytime, anywhere with cloud-based functionality for increased flexibility and scalability.

Pros of Toast POS

  • Intuitive interface for smooth experience.
  • Seamless online ordering integration.
  • Robust inventory management capabilities.
  • Detailed reporting and analytics tools.
  • Customizable menu options for flexibility.
  • Integrated customer relationship management.
  • Cons of Toast POS

  • Initial hardware investment required.
  • Additional costs for advanced features.
  • Limited offline functionality.
  • Steeper learning curve for complex features.
  • Toast POS Pricing

    Toast POS offers flexible pricing to fit different business needs. Their Software-as-a-Service (SaaS) model starts at $79 per month. Additional features such as online ordering and loyalty programs may incur additional costs. Hardware costs vary by setup, with bundles starting at $899. Custom quotes are available for larger operations. Toast’s transparent pricing ensures scalability for small cafes to large restaurants.
  • Ideal for small restaurants that need one or two terminals to get up and running.
  • Cloud-based point of sale
  • Hardware configuration including one terminal
  • Real-Time Sales & Menu Reporting
  • Payment Processing
  • 24/7/365 Customer Care
  • Order & Table Management
  • Unlimited Software Updates
  • Essentials
  • Ideal for existing restaurants ready to get started with Toast.
  • Everything in Starter Kit Plus:
  • Digital Ordering
  • Delivery Services
  • Toast Takeout App
  • *Get 3 months free Online Ordering (valued at $75/mo.)
  • Custom
  • Ideal for all restaurants ready to increase revenue and improve operations with the full Toast platform.
  • Everything in Essentials Plus:
  • Gift cards, email marketing, and loyalty programs
  • Payroll, scheduling, and tips
  • 100+ integrations with the most popular restaurant software
  • New Restaurant Basics
  • Ideal for new restaurants who want to get started with Toast and save money by bundling POS and Payroll.
  • Everything in Starter Kit Plus:
  • Scheduling Lite
  • Payroll & Team Management Lite
  • Business Insurance, powered by NEXT
  • Vestwell 401k, exclusively for Toast
  • Toast PayCard
  • Toast POS Price Comparison

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    What Kind of Support Toast POS Offers?

    Toast POS provides comprehensive support for its users. Their dedicated customer support team provides assistance via phone, email and chat. In addition, users have access to an extensive self-help knowledge base, including tutorials and FAQs. With 24/7 support, Toast ensures that businesses receive prompt assistance with any issues or questions that may arise.
    Email Support
    Live Chat
    Forum & Ticket
    Tutorial Videos & Documentation
    Phone Support
    Tutorial Video & Help Documentation

    Toast POS FAQs

    Toast POS is a legitimate restaurant management software founded in 2012 by Aman Narang, Steve Fredette, and Jonathan Grimm and headquartered in Boston, Massachusetts. It specializes in providing comprehensive point-of-sale solutions, including features like online ordering and inventory management, to restaurants of all sizes.
    Yes, Toast POS is worth the money, given its extensive suite of features designed to streamline restaurant operations. With flexible pricing starting at $79 per month, it delivers value through an easy-to-use interface, inventory management, online ordering, and customer relationship features. Pricing is transparent and tailored to meet a range of business needs, from small cafes to large restaurants.
    Toast POS offers integrations with a variety of other software to enhance its capabilities in areas such as accounting, payroll, marketing, and third-party delivery services. These integrations allow for a more seamless operation, streamlining the management process and improving restaurant efficiency POS
    Toast POS supports online ordering by providing a direct integration that allows restaurants to take orders through their websites and mobile apps. This feature streamlines the ordering process, improves efficiency, and can lead to increased sales.
    Yes, Toast POS includes inventory management features that help restaurants track stock levels, monitor usage, and receive alerts when supplies are low. This contributes to more efficient operations and can help reduce waste.
    Toast POS includes CRM features that allow restaurants to collect customer data, track order history and preferences, enable personalized marketing, and improve customer service.
    Toast POS securely processes payments and supports multiple payment methods, including credit/debit cards, contactless payments, and online payment platforms. It ensures that transactions are fast and secure, improving the customer payment experience.

    Platforms Supported

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