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Based on 806 user reviews, Squarespace has an overall rating of 1.94 out of 5 stars.

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Squarespace Review (2024): Pricing, Pros & Cons

Squarespace is a comprehensive website building and hosting platform that allows users to create, manage, and grow their online presence through intuitive design tools, customizable templates, and e-commerce capabilities.

0%
Ease of Use
92%
Features
94%
Value For Money
94%
Customer Support
94%

What is Squarespace?

Squarespace is a comprehensive platform that empowers entrepreneurs to build and grow their online brands and businesses. It provides a robust suite of tools for creating websites, acquiring domain names, engaging in e-commerce, and leveraging marketing strategies. Powering millions of users in more than 200 countries and territories, Squarespace makes it easy to create an online presence, build an audience, monetize, and scale a business. Founded in a college dorm room in 2003, Squarespace has grown significantly with a dedicated team of over 1,700 employees around the globe.

What is Squarespace Good For?

Squarespace stands out among the best website builders by offering an all-in-one solution for individuals and businesses looking to create a polished and professional online presence. It is particularly effective for creating visually appealing websites, hosting domains, engaging in e-commerce activities, and executing targeted marketing campaigns. In addition, Squarespace offers specialized tools for scheduling appointments, managing social media content and presence, and running hospitality businesses. Its easy-to-use interface, combined with a wide variety of design templates, makes it ideal for creating custom websites that stand out from the crowd.

Who Should Use Squarespace?

Squarespace is suitable for a wide range of users, from entrepreneurs and small business owners to artists, designers, and individuals looking to create a professional online presence. It is also beneficial for e-commerce merchants looking to sell products or services online, as well as hospitality businesses managing reservations and events. The platform’s ease of use, comprehensive toolset, and design capabilities make it a fitting choice for those with limited technical expertise who still want to create a distinctive and effective online brand.

Squarespace Company Details

Squarespace Inc., the company behind Squarespace, was founded in 2003 by Anthony Casalena out of his college dorm room. Initially, Casalena was the sole engineer, designer, and support representative for the platform. Over the years, the company has significantly expanded its team and now employs more than 1,700 people. Headquartered in New York City, Squarespace Inc. also has offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the United Kingdom, the Netherlands, and Australia. The platform powers millions of customers in more than 200 countries and territories with a comprehensive suite of online presence, ecommerce, marketing and business management tools.

Company Name: Squarespace, Inc.

CEO Name: Anthony Casalena

Est Year: 2003

Employees: 1001-5000

HQ Location: New York, USA

Anthony Casalena Squarespace
Anthony Casalena
Founder & CEO

Squarespace Demo & Media

Squarespace Top Features

Multidimensional Templates

Explore templates for website creation, blogs, portfolios, e-commerce websites and much more on a single platform.

Expert Solutions

Squarespace provides users with the ability to hire experts who can fully customize the website creation experience so that users can gain insights to improve website performance.

Schedule Clients Personally

Handle your clients with appointment scheduling feature on your websites for personalized experience.

Membership Sites

Squarespace helps users create their own communities with membership sites for their customers.

Custom Site Search Engine

Squarespace has a robust internal search engine that provides visitors with accurate search results.

Social Media Post Curation

Pre-designed templates with customizable fonts, text, and stock images help Squarespace users create great-looking social media posts.

Built-in Mobile Websites

Each Squarespace design automatically includes a unique mobile experience that matches the overall style of a user's website, so the site's content looks great on any device, every time.

Multiple Contributors and Access Levels

Squarespace helps site owners give contributors selective access to their site based on their permissions. Access levels include Administrator, Site Editor, Billing, Analytics, Scheduling Editor, Reporting, Email Campaign Editor, Comment Moderator, Viewer, and Store Manager.

Customizable Templates

Each Squarespace template design is created by Squarespace's world-class design team and can be customized to fit any user's brand.

Commenting System

Squarespace's fully integrated commenting system supports threaded comments, and all comments have individual like counts.

Pros of Squarespace

  • Auto updating of features
  •  User-friendly templates & quick setup
  •  Managing multiple sites is easy
  • Free hosting
  • Mobile responsive sites

Cons of Squarespace

  •  Site option configuration is a hassle
  •  Domain accessibility becomes an issue

Squarespace Pricing

Squarespace’s website offerings are offered through four major pricing plans namely, Personal, Business, Commerce Basic, and Commerce Advanced. All of these plans come with a 14-day free trial. Let’s examine the features and prices of these different plans below.
Personal
$25/month
$16/month
  • Mobile optimized websites
  • Templates for every need
  • Free custom domain
  • Free invoicing
Business
$36/month
$23/month
  • Mobile optimized websites
  • Templates for every need
  • Free custom domain
  • Free invoicing
  • Advanced website analytics
  • Sell products and services
  • 3% transaction fee on physical products and services
  • Checkout on your domain
Commerce (BASIC)
$40/month
$28/month
  • Mobile optimized websites
  • Templates for every need
  • Free custom domain
  • Free invoicing
  • Advanced website analytics
  • Sell products and services
  • 0% transaction fee on physical products and services
  • Checkout on your domain
  • Powerful merchandising
Commerce (ADVANCED)
$72/month
$52/month
  • Mobile optimized websites
  • Templates for every need
  • Free custom domain
  • Free invoicing
  • Advanced website analytics
  • Sell products and services
  • 0% transaction fee on physical products and services
  • Checkout on your domain
  • Powerful merchandising
  • Advanced shipping
  • Advanced discounts
  • Sell subscriptions

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User Reviews

1.9
1.9 out of 5 stars (based on 806 reviews)

Avoid transferring a domain name or building anything with SquareSpace

February 9, 2024

I’d like to think that SquareSpace worked before it pushed through updates to 7.1, but the site is so badly organized that it makes software from 1990 look insanely functional and well-designed. To manage your email domains–easy to manage with Strikingly.com–you have to use Google Workspace, but, if you need to alter a password or username, Google Workspace redirects your request to SquareSpace, since its the vendor of your domain name. Back in SquareSpace, its guidelines advise you to make these changes within SquareSpace, rather than Google Workspace–except that its redirects take you to the Google Workspace Admin panel, which then tells you that only your reseller, SquareSpace, can address the issue. The SquareSpace bot and their user videos reflect earlier versions of SquareSpace, rather than the current version. Impossible to get hold of even a Chat Bot that’s minimally useful, let alone even a whisper of a link to a human. I’m terrified to shift my domain because, even with a reasonably responsive but highly limited web platform like Strikingly.com, I kept hearing from customer service that transfers of my domain name could take several weeks… only to discover that I had to call, get a human on the phone, and ask them to verify that no one at Strikingly.com had actually released the domain name after I entered all the requisite changes to the DNS. That process thus took two bloody months. In contrast, SquareSpace seems to have no humans employed there, although I’d like to imagine that AI would’ve delivered a much better UX than what the company offers users.

Avatar for Jane Douglas
Jane Douglas
Review Source: Trustpilot

Absolute garbage

February 7, 2024

Absolute garbage, connecting your domain fails, no customer support just links to never ending articles and a bot that also only replies with said links. Avoid!

Avatar for krzysztof panas
krzysztof panas
Review Source: Trustpilot

DO NOT PAY FOR THIS!!!!

February 7, 2024

I can not believe how awful this system is. just so incredibly limited and nothing works how it should. Unreal! I payed a year subscription sadly…Huge regret. I would not choose it even for free.

Avatar for Zs
Zs
Review Source: Trustpilot

I wish I read these before launching my site

February 4, 2024

I wish I read these before launching my business website with SS. Now I’m stuck with it. What a nightmare. Simple Formatting for emails and pages on the site TAKE HOURS because the formatting constantly just does whatever it wants. SS is well aware, and does NOTHIng but blame the user Now, the best I can do is implore you to NOT use this service

Avatar for JeffKonigsberg
JeffKonigsberg
Review Source: Trustpilot

Sales tax collection falls short for CO.

February 2, 2024

Spent hours setting up my business webpage through Squarespace which seemed decently intuitive and the page was looking nice. When I went to do a test checkout, Taxjar could not get the correct tax rate for my Nexus location in CO, or could it collect the sales tax for any of my mock destination addresses above the 2.9% CO State tax. In CO, a business has to collect the full sales tax for each location a package is sent. A true pain and terribly complex, but never-the-less the law. I relied on Taxjar to do it right because that’s how Squarespace advertised it, “for any address location”. I purposely signed up for Commerce Basic to get Taxjar and thought great, problem solved! But no dice! Taxjar even confirmed by that horrible, back and forth of true miscommunication emailing that it can’t get anything more than the state sales tax outside my physical location. I’m not about to cover the rest of the tax with my minimal profit, so I emailed Squarespace about the problem to see if I was missing something and, true to other negative reviews, received dead silence from them. I was still within the 14 day grace period, so sadly canceled for a full refund. Frustrating, disappointing and a waste of my time! So, if you’re selling product, check your cart sooner than later to see if the sales tax collection works correctly.

Avatar for Nel Hig
Nel Hig
Review Source: Trustpilot

What Kind of Support Squarespace Offers?

Squarespace supports users through its comprehensive Help Center, which includes highly structured guides and documentation on all Squarespace product offerings. In addition, it also contains various how-to articles and guides on various issues that a user is likely to encounter. These include Getting Started, Account, Billing, Commerce, Domains, etc. Other support channels include the free online webinar sessions where anyone can learn the basics and refine their Squarespace skills, community forums, and hire an expert marketplace.
Email Support
Live Chat
Social Media
Forum & Ticket
Tutorial Videos & Documentation
Webinars

Squarespace FAQs

Squarespace is a legitimate platform that provides comprehensive tools for building and managing online businesses and personal websites. It is known for its security, customer support, and wide range of features tailored for entrepreneurs and creatives.
Squarespace is worth paying for because it offers an all-inclusive package of web design, e-commerce, marketing, and analytics tools designed to help businesses and personal brands create a compelling online presence. Its ease of use, professional templates, and customization options offer significant value to users looking to build high-quality websites.
Squarespace offers integrations with a variety of other software, including social media platforms, analytics tools, and third-party applications such as G Suite and PayPal. This allows users to extend the functionality of their websites and seamlessly connect to external services.
The platform offers a number of SEO tools and integrations that help improve website visibility in search engine results. Squarespace’s SEO features, which are critical to any business plan or website, include page titles, meta descriptions, custom URLs, and automatic sitemaps for better search engine indexing and performance.
The average load time for websites hosted on Squarespace is optimized for speed and performance, ensuring that pages load efficiently across all devices. Squarespace uses advanced technologies to minimize page load times, improve the user experience, and support SEO efforts.
It is possible to incorporate custom coding into Squarespace websites. Users can add custom HTML, CSS, and JavaScript to their sites, allowing for further customization and functionality beyond the platform’s built-in features.
Squarespace does charge a transaction fee for sales made through its e-commerce platform for some of its pricing plans, including the Commerce plan. However, higher-tier plans offer 0% transaction fees, providing more value for businesses with higher sales volumes.
Squarespace sites are optimized for mobile by default, using responsive design to ensure that websites look and function well on any screen size. This mobile optimization is critical for user engagement and SEO, making Squarespace a top choice for businesses expecting significant web traffic.
Squarespace supports e-commerce businesses through integrated features such as inventory management, secure checkout, flexible payment options, shipping tools, and Squarespace extensions. These comprehensive e-commerce features allow businesses to efficiently manage their online stores.
Squarespace, a robust website builder designed to handle high traffic volumes, utilizes robust infrastructure and content delivery networks to ensure site stability and performance under varying loads. This makes it suitable for businesses that expect significant web traffic, especially those with a Squarespace business plan.
While Squarespace is designed to be user-friendly, there is a learning curve, especially for users who want to utilize more advanced Squarespace plans. However, Squarespace also provides extensive resources and support to help users navigate and get the most out of the platform.

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