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ServiceTitan Review (2024): Pricing, Pros & Cons

ServiceTitan is a comprehensive, cloud-based software solution designed for service businesses, facilitating operations with features such as scheduling, dispatching, invoicing, customer service, sales, and marketing management.

Ease of Use
Value For Money
Customer Support

What is ServiceTitan?

ServiceTitan is a comprehensive software solution designed specifically for the home service industry. Launched in 2012 by founders Ara Mahdessian and Vahe Kuzoyan, it serves as a critical operational platform for HVAC, plumbing, and electrical service companies. Headquartered in Glendale, California, ServiceTitan offers a suite of features designed to streamline business operations, including scheduling, dispatching, invoicing, and more, ultimately improving efficiency and customer service. With flexible pricing and a wide range of features, ServiceTitan caters to a wide range of business sizes and service industry needs.

What Is ServiceTitan Good For?

ServiceTitan excels at improving operational efficiency for companies in the home services industry. It is particularly adept at simplifying the complexities of scheduling and dispatching, managing customer relationships, handling invoicing and billing processes, and providing insightful analytics for business growth. The platform’s robust features enable service organizations to streamline workflows, reduce manual tasks, and deliver superior customer service, making it an invaluable tool for companies looking to leverage technology to streamline their operations.

Who Should Use ServiceTitan?

ServiceTitan is designed for professionals and businesses in the home service industry, including those specializing in HVAC, plumbing, and electrical services. It is well-suited for business owners and managers looking to increase operational efficiency, improve customer satisfaction, and grow their business. Whether a small business or large enterprise, ServiceTitan offers scalable solutions that can be customized to meet the specific needs of a wide range of service businesses. As such, technicians, service managers, and home service business owners are the primary target audience for ServiceTitan.

ServiceTitan Company Details

ServiceTitan, the company behind ServiceTitan, was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan. The company specializes in providing comprehensive software solutions for the home service industry, including HVAC, plumbing, and electrical service companies. Headquartered in Glendale, California, ServiceTitan has positioned itself as a leading software provider in its field thanks to its innovative platform designed to streamline operations and improve efficiency and customer service in the home service industry. Since its inception, ServiceTitan has experienced significant growth and expansion, backed by significant investment and funding to fuel its development and market reach. The company’s commitment to using technology to solve real-world problems in the home service industry distinguishes it as a key player in the space.

Company Name: ServiceTitan, Inc.

CEO Name: Ara Mahdessian

Est Year: 2012

Employees: 1001-5000

HQ Location: Glendale, California, United States

Ara Mahdessian

ServiceTitan Demo & Media

ServiceTitan Top Features


Easily manage appointments and optimize technician schedules for efficient workflow.


Seamlessly assign jobs to field technicians and track their progress in real time.


Generate professional invoices quickly and accurately, streamlining the billing process.

Customer Communication

Keep customers informed with automated appointment status updates and service reminders.

Inventory Management

Track and manage inventory levels to ensure technicians have the right parts for every job.

Reporting and Analysis

Gain insight into business performance with comprehensive reporting and analysis tools.

Mobile Access

Access ServiceTitan functionality on the go with a mobile app for field technicians.

Marketing Tools

Use built-in marketing tools to attract new customers and retain existing ones.

Integration Capabilities

Seamlessly integrate with other software solutions to streamline workflows and improve efficiency.

Training and Support

Access extensive training resources and dedicated support to maximize the platform's potential and resolve any issues.

Pros of ServiceTitan

  • Comprehensive feature set for businesses.
  • Streamlined scheduling and dispatching.
  • Professional invoicing and billing capabilities.
  • Robust customer communication is available.
  • Insightful reporting and analytics tools.
  • Mobile access for on-the-go management.
  • Cons of ServiceTitan

  • Pricing may be prohibitive for some.
  • Learning curve for mastering all features.
  • Integration complexities.
  • Customer support response times vary.
  • ServiceTitan Pricing

    ServiceTitan offers flexible pricing based on your business needs. Their platform offers a variety of features including scheduling, dispatching, invoicing and more. Pricing depends on factors such as business size and specific requirements, with subscription-based models typically ranging from $99 to $349 per user per month. Additional fees may apply for additional features or integrations. Please contact ServiceTitan for detailed pricing options.

    ServiceTitan Price Comparison

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    What Kind of Support ServiceTitan Offers?

    ServiceTitan provides robust customer support to ensure smooth operations. Users can access support by phone, email or online chat. The knowledgeable support team provides quick resolutions to questions and technical issues. In addition, ServiceTitan offers extensive training resources, including webinars and tutorials, to empower users. Contact their support team for reliable assistance with your business needs.
    Live Chat
    Forum & Ticket
    Tutorial Videos & Documentation
    Phone Support
    Tutorial Video & Help Documentation

    ServiceTitan FAQs

    ServiceTitan is a legitimate software solution founded in 2012 by Ara Mahdessian and Vahe Kuzoyan that provides comprehensive management capabilities for the home service industry, including HVAC, plumbing, and electrical service companies. Headquartered in Glendale, California, the company has built a reputation as a leading provider of operational efficiency and customer service improvement tools.
    ServiceTitan is considered worth the money by many home service professionals looking to streamline their operations. Its flexible pricing options to suit different business sizes and needs, and a robust suite of features such as scheduling, dispatching, and invoicing provide significant value. The exact value derived from the software can depend on the size of the business and how these features are leveraged to improve efficiency and customer service.
    ServiceTitan offers integrations with a variety of other software platforms to enhance its functionality and streamline business operations. While specific integrations are updated frequently, the platform aims to connect with key accounting, email marketing, and customer relationship management tools to provide a more coordinated approach to business management. Users should contact ServiceTitan directly for the most up-to-date list of integrations.
    ServiceTitan improves customer service for home service businesses by providing tools for efficient scheduling, dispatching, customer communication, and follow-up, ensuring that customer needs are met promptly and professionally. 
    Yes, ServiceTitan can help reduce paperwork for businesses by digitizing operations such as scheduling, invoicing, and customer communications, minimizing the need for physical documents, and streamlining administrative processes.
    ServiceTitan implements strict data security measures to protect business and customer information, including encryption, secure data storage solutions, and regulatory compliance to ensure that user data is kept safe and secure.
    Yes, ServiceTitan provides training for users, offering resources such as webinars, tutorials, and customer support to ensure that organizations can fully utilize the platform’s capabilities and maximize their operational efficiency and customer service.

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    At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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