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NetSuite Review (2024): Pricing, Pros & Cons

NetSuite is a comprehensive cloud-based enterprise resource planning (ERP) solution designed to manage financials, CRM, ecommerce, and inventory for businesses of various sizes.

Ease of Use
Value For Money
Customer Support

What is NetSuite CRM?

NetSuite is a comprehensive suite of cloud-based business management software developed by Oracle. It integrates enterprise resource planning (ERP), customer relationship management (CRM), financial management, e-commerce, inventory management, and supply chain operations into a single, unified platform. Founded in 1998 and later acquired by Oracle, NetSuite is designed to help companies streamline operations, improve efficiency, and drive growth by leveraging cloud technology.

What Is NetSuite Good For?

NetSuite excels at providing a fully integrated business management solution that supports a wide range of business processes. It is particularly effective at managing financials, providing real-time visibility into financial performance, automating accounting tasks, and managing orders and inventory. NetSuite’s ERP functionality is also highly regarded for its ability to streamline business operations, improve supply chain management, and enhance customer service through its CRM capabilities. Its cloud-based nature allows for easy access from anywhere, fostering collaboration and real-time decision-making.

Who Should Use NetSuite?

NetSuite is designed for a wide range of industries, including but not limited to retail, manufacturing, wholesale distribution, software, and professional services. It is suitable for small and midsize businesses as well as large enterprises looking to consolidate their business process management into a single, integrated cloud platform. Organizations looking to scale their operations, automate business processes, and gain real-time insight into financial performance and operational metrics will find NetSuite especially beneficial. In addition, companies that require customization and scalability in their software solutions to meet specific business needs are ideal candidates for NetSuite.

NetSuite Company Details

NetSuite, established in 1998 and subsequently acquired by Oracle, represents a pioneering force in cloud-based business management software solutions. As an early entrant into the cloud computing space, NetSuite has significantly shaped the landscape of online business applications, offering an extensive portfolio that includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Financials, eCommerce, and more. The company’s commitment to delivering comprehensive, scalable solutions has attracted a wide range of businesses globally, from small startups to large enterprises. With Oracle’s acquisition, NetSuite has further expanded its market reach and resources, continuing to innovate and provide critical tools for business operations. Oracle’s backing has also enhanced NetSuite’s infrastructure, security, and development capabilities, solidifying its position as a leader in cloud business management.

Company Name: Oracle

CEO Name: Zach Nelson

Est Year: 1998

Employees: 1001-5000

HQ Location: Austin, Texas

zach_nelson_netsuite.0.1488661354 (1)
Zach Nelson

NetSuite Demo & Media

NetSuite Top Features

Sales Force Automation

It provides visibility to the sales team in all aspects of the customer relationship with real-time dashboards.

Central Customer Database

The central customer database improves collaboration between the team members by eliminating multiple sources of data.

Real-Time Visibility

NetSuite CRM provides time insights into forecasts and insights for predictable sales.

Targeted Marketing Campaigns

You can segment data on NetSuite CRM based on different parameters for personalized and targeted marketing campaigns.

Lead Reporting and Analytics

You can check the ROI of the marketing campaigns in real-time through NetSuite CRM's lead reporting and analytics feature.

Unified Cloud Solution

Its unified cloud solution benefits the sales and support team as it lets them access all the customer's data in real time.

Opportunity Management

You can link the sales and customer buying process to manage opportunities across revenue, notes, status and more.

Customer Service Management

You can manage customer service on NetSuite CRM through case management, customer portal and knowledge management.

Partner Relationship Management

With features such as joint selling, joint demand generation, partner commissions, and royalties, NetSuite CRM helps nurture partner relationships.

Marketing Automation

It offers numerous marketing automation features to align campaigns with the sales team.

Pros of NetSuite

  • User-friendly dashboard 
  • Robust reporting features 
  • Accurate forecasting capabilities
  • Efficient data tracking 
  • Mobile solutions for Android and iOS devices

Cons of NetSuite

  • Very steep learning curve 
  • The pricing option is not transparent

NetSuite Pricing

NetSuite CR offers custom pricing as per your need. You may contact the sales team for more information about the price.

NetSuite Price Comparison

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What Kind of Support NetSuite Offers?

NetSuite offers comprehensive support to all their customers. You can contact the support team through email, chat or phone.
Email Support
Live Chat
Tutorial Videos & Documentation
Phone Support
Tutorial Video & Help Documentation

NetSuite FAQs

NetSuite is a legitimate enterprise resource planning (ERP) software suite developed by Oracle. Founded in 1998 and acquired by Oracle, NetSuite offers a comprehensive suite of business management solutions, including CRM, ERP, accounting software, and human resources management, all cloud-based.
NetSuite is worth it for companies seeking an integrated, cloud-based solution for ERP, CRM, human resources, and accounting. The value comes from its ability to streamline operations, provide real-time data access, and scale to different business sizes. Pricing is based on required modules, business size, and customization needs, with a base subscription fee and additional costs for modules and users.
NetSuite is worth it for companies seeking an integrated, cloud-based solution for ERP, CRM, human resources, and accounting. The value comes from its ability to streamline operations, provide real-time data access, and scale to different business sizes. Pricing is based on required modules, business size, and customization needs, with a base subscription fee and additional costs for modules and users.
NetSuite offers integrations with a wide range of software to enhance functionality in areas such as e-commerce, fulfillment, human resources, and business analytics. Specific integrations are designed to work seamlessly with popular platforms and industry-specific applications, enabling comprehensive business process automation and data synchronization.
NetSuite employs robust security measures to protect user data, including encryption of data in transit and at rest, strict access controls, and regular security audits. As a cloud-based solution, it also benefits from Oracle’s secure infrastructure and data center security best practices, ensuring compliance with industry standards and regulations.
NetSuite supports global business operations by providing multi-language, multi-currency, and international tax compliance capabilities to facilitate seamless operations across multiple geographic locations.
NetSuite is designed to scale as your business grows, offering flexible customization options and additional modules to meet your evolving business needs. Its cloud-based infrastructure ensures that scaling resources is efficient and cost-effective.
NetSuite is highly customizable for specific industry needs through its modular design, allowing companies to select only the components they need and customize functionality to fit their unique industry requirements and processes.
Businesses of all sizes, from small to enterprise, benefit from using NetSuite, especially those that require integrated business management software solutions for ERP, CRM, HR, and accounting in a single platform.

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