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Epic Systems Review (2024): Pricing, Pros & Cons

Epic Systems is a comprehensive healthcare software suite that provides electronic health record (EHR), revenue cycle management, and patient engagement solutions for hospitals and healthcare organizations to improve patient care and operational efficiency.

Ease of Use
Value For Money
Customer Support

What is Epic Systems?

Epic Systems Corporation is a provider of medical software designed to assist healthcare organizations in various operations such as patient scheduling, medical imaging, billing, and electronic health record management. Founded in 1979, the company has become the leader in telehealth software, offering a cloud-based system designed to increase patient engagement, improve remote care operations and streamline patient-physician communication. Epic’s software features a comprehensive suite of modules, an easy-to-use interface, and robust data management capabilities.

What is Epic Systems Good For?

Epic Systems excels at improving the accessibility, visibility, and management of electronic medical records in healthcare organizations. Its software modules cover a broad spectrum of healthcare operations, making it essential for improving patient engagement, facilitating better remote care, and increasing the efficiency of healthcare services. Epic Systems is particularly effective in streamlining the operations of healthcare facilities, from independent practices to large hospitals, through its cloud-based platform that ensures reliable data and records management.

Who Should Use Epic Systems?

Epic Systems is designed for a wide range of healthcare organizations, including independent practices, clinics, offices, and large hospital systems, which speaks to the breadth of experience and opportunity available to the company’s software developers and team leaders. It is ideal for healthcare professionals and administrators who want to improve electronic health record management, patient engagement, and the efficiency of healthcare operations. Individuals who are passionate about making a difference appreciate the opportunity to work at Epic where such an impact on healthcare is tangible. In addition, organizations looking to implement or enhance their telemedicine capabilities will find Epic’s software a valuable tool to facilitate better remote care operations, reflecting the company’s commitment to a supportive work environment for its employees, including software development interns.

Epic Systems Company Details

Epic Systems Corporation, the company behind Epic Systems, was founded in a basement in 1979, marking its humble beginnings with three half-time employees, and has grown into a great place to work. Since its inception, Epic has become a leading force in the healthcare software industry, focusing on developing applications that help improve both the well-being of individuals and the operational efficiency of healthcare facilities. Epic is known for its comprehensive suite of telehealth software solutions that serve a wide range of healthcare organizations, from independent practices and offices to clinics and large hospitals. The company is committed to improving the healthcare experience through technology, with a special focus on electronic medical record (EMR) accessibility, patient scheduling, medical imaging, billing and more, to foster a healthier future for generations to come.

Company Name: Epic Systems Corporation

CEO Name: Judith R. Faulkner

Est Year: 1979

Employees: 10,001+ employees

HQ Location: Verona, Wisconsin

Judy Jaulkner, Founder and CEO, Epic Systems
Judy Faulkner
Founder and CEO

Epic Systems Demo & Media

Epic Systems Top Features

Access & Revenue Cycle

A suite of self-service tools and automation that empowers patients and maximizes revenue for healthcare organizations

Acute and Inpatient Care

From routine to complex cases, Epic Systems helps healthcare providers understand each patient's needs and surface the most relevant information.

Advancing Medicine

Integrates the research and care delivery experience for patients, providers, study teams, and sponsors

Artificial Intelligence

Epic Systems is using AI technologies to improve healthcare in many ways, including generative AI and predictive modeling, with more than 60 significant development projects underway.


In an effort to provide better care coordination and improve health outcomes, Epic Systems brings together patient data across systems.

Analytics, Insights, & Discovery

Epic Systems software delivers clear and timely data to every corner of the healthcare organization.

Continuing Care

Healthcare organizations can realize their vision for effective transitions of care to meet complex clinical and regulatory requirements wherever care is delivered through the Epic system's ability to care for patients across the continuum.

Patient Flow

The system facilitates a healthcare organization's ability to track and manage to make better use of beds and clinical staff.

Digital Patient Experience

Over 160 million patients worldwide use MyChart to get healthy and stay healthy

Specialty Care

The Epic system helps create a connected, patient-focused team that drives quality and safety across the continuum of care.

Pros of Epic Systems

  • Strong security measures to protect patient information
  • Insightful information about drug choices
  • Ability to share between sites
  • Latest technology features
  • Interdisciplinary communication
  • Patient communication features
  • Efficient handling of insurance claims
  • Clinical workflow

Cons of Epic Systems

  • Difficult for beginners to navigate
  • Patient information can be difficult to print
  • Difficult to correct errors

Epic Systems Pricing

As a cloud-based health record system designed for medical organizations, Epic Systems offers a number of software functionalities such as the system’s charting, which includes patient history, referrals, and medical records to provide satisfactory patient care. In addition, the system’s database system has advanced analytics and reporting features that aren’t normally needed in a small healthcare organization or clinic. As a result, the company has designed different pricing models to ensure that each healthcare organization or clinic only pays for what it uses. As a result, Epic System’s pricing is entirely dependent on the individual functionality they choose. The company also offers medical application developers who can help organizations customize the functionality based on a healthcare organization’s scale, for a fee, of course. Organizations can also generally hire developers themselves. The whole process is very flexible.

Epic Systems Price Comparison

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What Kind of Support Epic Systems Offers?

The Epic Systems support team is very easy to reach, with dedicated support channels for different types of inquiries and user locations. These vary across email, phone, and even physical addresses in multiple locations.
Email Support
Phone Support
Premium Support
Tutorial Video & Help Documentation

Epic Systems FAQs

Epic Systems is a legitimate software provider founded in 1979 and is the leading provider of telemedicine software. It serves a wide range of healthcare organizations with comprehensive medical software that improves patient care and operational efficiency.
Epic Systems is worth paying for because of its comprehensive suite of modules that cover various aspects of healthcare management, from patient scheduling to billing. Its cloud-based system improves patient engagement and streamlines remote care operations, making it a valuable investment for healthcare organizations looking to improve service delivery and operational efficiency.
Epic Systems offers integrations with a wide range of other software to enhance its functionality and usability within the healthcare environment. These integrations facilitate seamless data exchange and interoperability between the Epic system and other healthcare applications, supporting a more integrated and efficient healthcare operating environment. 
Once all exams and interviews have been completed, the time it takes for Epic Systems to review an individual’s profile typically ranges from a few days to several weeks, a waiting period that many find worthwhile for the opportunity to work at Epic. This timeframe may vary depending on the complexity of the position and the volume of candidates being considered. Epic Systems often hires for various positions, including software developer interns and team leads, seeking to attract top talent.
Epic Systems employs rigorous security measures to protect patient information, including data encryption, strong user authentication mechanisms, and strict access controls, a testament to why working for Epic Systems is a responsibility taken seriously by all employees. These measures ensure the confidentiality, integrity, and availability of sensitive patient information in accordance with industry standards and regulatory requirements.
Epic Systems supports telehealth by providing cloud-based software that enhances remote patient engagement and care. Its modules facilitate virtual patient visits, remote monitoring, and efficient communication between patients and providers, strengthening the ability of healthcare organizations to effectively deliver telehealth services.
Epic Systems can be customized for specific healthcare practices, providing a flexible platform that can be tailored to meet the unique needs of different healthcare providers. Its modular architecture allows for the implementation of customized workflows, reports and functionality, ensuring a personalized solution that meets the specific operational needs of each healthcare organization.
Epic Systems provides comprehensive training and support to ensure users fully understand and effectively use the software. This includes in-person and online training, detailed documentation, and ongoing support services to address any technical or operational questions that may arise, facilitating a smooth implementation and optimal use of the system within healthcare organizations. The company employs trained professionals to perform these tasks. 
Epic Systems supports multilingual operations to meet the needs of diverse patient populations and healthcare staff. This feature ensures that the software can be used effectively in a variety of geographic locations and by users who speak different languages, improving accessibility and user experience across the board.
Epic Systems facilitates patient scheduling through its comprehensive and easy-to-use scheduling module. This module enables efficient management of patient appointments, including online scheduling options, automated reminders, and the ability to easily reschedule or cancel appointments. It improves the overall scheduling process, increases patient accessibility, and optimizes the allocation of healthcare resources.

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