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Based on 409 user reviews, Bitrix24 has an overall rating of 4.28 out of 5 stars.

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Bitrix24 Review (2024): Pricing, Pros & Cons

Bitrix24 is an integrated platform that provides a comprehensive suite of collaboration, communication, and management tools for teams and businesses, enabling project management, customer relationship management (CRM), and website creation within a single solution.

0%
Ease of Use
88%
Features
92%
Value For Money
94%
Customer Support
90%

What is Bitrix24?

Bitrix24 is a comprehensive CRM (Customer Relationship Management) and project management tool designed to streamline operations for companies of all sizes. With a suite of over 10 million users worldwide, Bitrix24 provides a robust platform for communication, workflow automation, CRM, time management, and project management, facilitating efficient team collaboration and project organization. Backed by a dedicated team of 500 professionals in 12 locations, Bitrix24 delivers innovative solutions to increase productivity and optimize business processes.

What is Bitrix24 good for?

Bitrix24 excels in providing an integrated solution for managing customer relationships, coordinating projects, and improving team communication. Its core strengths lie in workflow automation, task management, and increased efficiency in team projects. In addition, Bitrix24 is effective at centralizing communication, storing and organizing contact information, and tracking engagement and sales processes. This makes it an invaluable tool for organizations looking to improve operational efficiency and increase team productivity.

Who should use Bitrix24?

Bitrix24 is ideal for small to large organizations looking to improve their CRM processes and project management capabilities. It serves a wide range of industries, including marketing, sales, human resources, and information technology, that require robust tools for team collaboration and workflow optimization. Freelancers and remote teams can also benefit from Bitrix24’s comprehensive suite of features designed to support seamless collaboration and communication, regardless of location.

Bitrix24 Company Details

Bitrix, Inc., the company behind Bitrix24, was founded with the vision of creating comprehensive collaboration tools for businesses of all sizes. Specializing in the development of software solutions such as CRM and project management platforms, Bitrix, Inc. has successfully expanded its global footprint to serve a diverse clientele. With an impressive team of 500 professionals spread across 12 different locations worldwide, the company has demonstrated significant growth since its inception. Its flagship product, Bitrix24, serves over 10 million users, demonstrating the company’s ability to meet the diverse needs of organizations seeking to improve workflow efficiency and team productivity. Through continuous innovation and dedication to delivering quality software solutions, Bitrix, Inc. has positioned itself as a leader in the industry.

Company Name: Bitrix, Inc.

CEO Name: Sergey Rizhikov

Est Year: 2011

Employees: 100-500

HQ Location: Virginia, US

Sergey Rizhikov CEO Bitrix24
Sergey Rizhikov
Co-founder 7 CEO
Dmitry Valyanov co-founder Bitrix24
Dmitry Valyanov
Co-founder

Bitrix24 Demo & Media

Bitrix24 Top Features

Complete CRM Solution

Bitrix24 comes with all the features needed for better customer relationship management.

Sales Pipeline Management

Bitrix24 offers a complete sales pipeline management option to make sure you don't miss any potential customers.

Multichannel Communication

The platform offers you multichannel communication options for better customer management.

Comprehensive Lead Tracking

The Lead Tracking feature of Bitrix24 makes it simple for businesses to track a customer through the sales funnel.

Marketing Automation

The marketing automation features give you the option to automate email campaigns and to automate regular tasks.

Team Collaboration

Bitrix24 is a team collaboration software as well, you can use it as your virtual office and manage your team effectively.

Task & Project Management

The task and project management features give the option to plan and manage a project from start to end.

Remote Office Management

If you are managing a business with a complete Remote team, Bitrix24 can help you through all processes.

Productivity Tools

Bitrix24 comes with a number of productivity improvement tools such as a to-do list maker, time tracking, kanban boards, and more.

Workflow Management

Create customized tasks and automate regular workflows with workflow management features.

Pros of Bitrix24

  • Offers a free plan with handy features
  • Complete CRM & project management solution
  • Team collaboration option
  • Sales pipeline management
  • Multichannel communication option
  • HR & automation features
  • Built-in website builder
  • Mobile apps to manage the business on the go

Cons of Bitrix24

  • Relatively complex user interface
  • Basic customization
  • Limited & basic reporting

Bitrix24 Pricing

Bitrix24 offers one of the best free plans when it comes to CRM and project management solutions. You can use the free plan for unlimited users making it a very good solution for small businesses and teams with a tight budget.

Even in the free plan, you get features to manage projects, tasks, team collaboration, and more.

Let’s have a look at all the pricing plans.

Free Plan
$0/Month
NA
  • Team Collaboration
  • Chat
  • HD Videocalls
  • Calendar
  • Company workspace
  • Feed
  • Knowledge base
  • Tasks & projects
  • CRM
  • Drive 5GB
  • Contact Center
  • Website Builder
Basic Plan
$61/Month
Yearly Billing: $49/Month
  • 5 Users
  • Team Collaboration
  • Chat
  • HD Videocalls
  • Calendar
  • Company workspace
  • Feed
  • Knowledge base
  • Tasks & projects
  • CRM
  • Drive 24GB
  • Contact Center
  • Website Builder
  • Online store
Standard Plan
$124/Month
Yearly Billing: $99/Month
  • 50 Users
  • Team Collaboration
  • Chat
  • HD Videocalls
  • Calendar
  • Company workspace
  • Feed
  • Knowledge base
  • Tasks & projects
  • CRM
  • Drive 100GB
  • Contact Center
  • Website Builder
  • Online store
  • Marketing
  • Online documents
  • Customer support
  • Administration
Professional Plan
$249/Month
Yearly Billing: $199/Month
  • 100 Users
  • Team Collaboration
  • Chat
  • HD Videocalls
  • Calendar
  • Company workspace
  • Feed
  • Knowledge base
  • Tasks & projects
  • CRM
  • Drive 1024GB
  • Contact Center
  • Website Builder
  • Online store
  • Marketing
  • Online documents
  • Customer support
  • Administration
  • Sales Intelligence
  • Automation
  • HR

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User Reviews

4.4
4.4 out of 5 stars (based on 402 reviews)

Your One-Stop CRM Sorted!

May 25, 2024

This software covers not just basic CRM but also lead management and email marketing integration and even some automation. Review collected by and hosted on G2.com.

Avatar for Werner S.
Werner S.
Review Source: G2

It ties all of the interactions in one place

May 25, 2024

Review likes not found

Avatar for Rachel M.
Rachel M.
Review Source: G2

Superb so far

May 25, 2024

The most helpfull thing i noticed in bitrix24 is their open channel features. Review collected by and hosted on G2.com.

Avatar for Ismail S.
Ismail S.
Review Source: G2

Flexible CRM for your business

May 25, 2024

Customer Relationship Management system Bitrix 24 CRM – is one of powerful system Many companies fully adopted to use Bitrix24 CRM Can be hosted in network, so access can be from everywhere Many interesting features (depends on subscription) Review collected by and hosted on G2.com.

Avatar for Martin C.
Martin C.
Review Source: G2

Bitrix24 Review

May 25, 2024

It’s CRM – Customer Relationship Management Software. The CRM in Bitrix24 provides a platform to organise and track interaction with potential or existing clients, partners, agents and other contacts. Bitrix24 CRM is also accessible on mobile with its mobile app. So you can find the information needed whilst on the move. Bitrix24 Mobile App CRM allows creation or editing of CRM entries and invoices directly from a mobile device. You can use the product catalogue, browse client records, and even make calls from mobile. Review collected by and hosted on G2.com.

Avatar for Christine M.
Christine M.
Review Source: G2

What Kind of Support Bitrix24 Offers?

You can go through the extensive knowledge base created by the Bitrix24 team to find the answers you are looking for. They have multiple video tutorials and webinars to help the users. You can also contact the support team if required.
Email Support
Social Media
Forum & Ticket
Tutorial Videos & Documentation

Bitrix24 FAQs

 Bitrix24 is a legitimate CRM and project management solution serving over 10 million users worldwide. With a team of 500 professionals in 12 locations, Bitrix24 is well-established and respected in the industry for providing efficient team collaboration and project management tools.
Considering the wide range of features designed to increase team productivity and workflow efficiency, Bitrix24 is worth paying for. It caters to both small businesses and large enterprises, offering scalable solutions that grow with your company’s needs.
Bitrix24 offers integrations with a range of other software, including popular email services, cloud storage solutions, and productivity tools. This allows users to streamline their workflow and manage different aspects of their business from a single platform.
Bitrix24 takes data security seriously and employs advanced security measures to protect user information and company data. The platform ensures data confidentiality, integrity and availability, making it a safe choice for companies concerned about data protection.
Bitrix24 handles task management and deadlines through its comprehensive project management tools. Users can assign tasks, set deadlines, track progress, and collaborate effectively within teams. The platform’s intuitive interface ensures that tasks and projects are managed efficiently and that everyone stays on track.
Bitrix24 can be used for email marketing, offering tools that allow users to create, send and track email campaigns directly from the platform. This integrates seamlessly with the CRM functionality, improving customer retention and marketing strategies. 
Bitrix24 facilitates team collaboration through features such as shared calendars, document management, real-time messaging, and video conferencing. This enables seamless communication and collaboration across teams, regardless of location.
Bitrix24 can be customized to meet specific business needs and offers extensive customization and integration capabilities. Companies can tailor the platform’s features to their unique workflows and processes, increasing overall efficiency and productivity.

Platforms Supported

Review Method

At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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