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Based on 673 user reviews, BigCommerce has an overall rating of 3.45 out of 5 stars.

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BigCommerce Review (2024): Pricing, Pros & Cons

BigCommerce is an e-commerce platform that provides businesses of all sizes with powerful features to build, run, and scale online stores, including customizable templates, secure payment processing, and comprehensive marketing tools.

0%
Ease of Use
92%
Features
94%
Value For Money
94%
Customer Support
92%

What is BigCommerce?

BigCommerce is an eCommerce platform that provides businesses with the tools they need to create, manage, and scale their online stores. Founded in 2009 and headquartered in Texas, USA, BigCommerce serves as a comprehensive solution for retail businesses that want to operate on the Internet. The platform offers a variety of features, including website design, payment processing, marketing tools, and analytics, to meet the needs of businesses of all sizes. With a significant staff and a broad customer base, BigCommerce is dedicated to making online retail operations efficient.

What Is BigCommerce Good For?

BigCommerce is particularly effective for businesses looking to establish or expand their online presence. It excels at providing scalable eCommerce solutions, meaning it supports businesses as they grow from small operations to larger, more complex ones. The platform is known for its ease of use, comprehensive set of integrated tools, and flexibility in handling different eCommerce scenarios such as multi-channel retailing, international sales, and B2B transactions. Its ability to scale with a company’s revenue makes it suitable for different sizes of operations, from startups to large enterprises.

Who Should Use BigCommerce?

BigCommerce is designed for a wide range of users, from small business owners to large enterprise-level companies looking to either launch a new online store or enhance an existing one. The platform’s flexible pricing plans make it accessible to businesses with varying budgets. In particular, startups and SMBs can benefit from the Standard or Plus plans for their affordability and essential features, while larger businesses or those experiencing rapid growth may find the Pro or Enterprise plans more suited to their needs. Overall, BigCommerce is designed for anyone looking for a robust and scalable online retail solution.

BigCommerce Company Details

BigCommerce Pty. Ltd, the company behind BigCommerce, was founded in 2009 and is headquartered in Texas, USA. It stands as a leading entity in the eCommerce platform industry, focusing primarily on providing website building solutions to businesses around the world. As of its latest disclosure, the company boasts of a workforce of over 1000 to 1500 employees, underscoring its significant growth and prominence in the eCommerce solutions sector under the leadership of CEO Brent Bellm. Throughout its years of operation, BigCommerce has managed to build a reputation for delivering customizable and scalable eCommerce solutions that cater to a wide range of business needs and sizes, from small startups to large enterprises. Its innovative pricing policies, which offer different plans based on business revenue, demonstrate the company’s commitment to flexibility and affordability in ecommerce entrepreneurship.

Company Name: BigCommerce Pty. Ltd

CEO Name: Brent Bellm

Est Year: 2009

Employees: 1000-1500

HQ Location: Texas, US

Brent Bellm BigCommerce
Brent Bellm
Chief Executive Officer at BigCommerce

BigCommerce Demo & Media

BigCommerce Top Features

Quick & Simple eCommerce Solution
Over 100 Currencies Supported
Easy Page Builder
Optimized One Page Checkout
WordPress Integration
Multi-Storefront for Different Geolocations
Omnichannel Selling Approach
Ready Website Templates
Personalized Shopping Experiences
24/7 Support

Pros of BigCommerce

  • Unlimited bandwidth & storage
  • Unlimited Staff accounts
  • 99.99% guaranteed uptime
  • Easy website builder and ready templates
  • Mobile app
  • 24/7 support

Cons of BigCommerce

  • Very limited free templates
  • Most add-ons are paid

BigCommerce Pricing

BigCommerce has used a different approach with its pricing policies as it offers plans according to your business revenue. Its plans are divided into four categories: Standard, Plus, Pro, and Enterprise. 

While the Standard plan is ideal for businesses with less than $50K revenue costs almost $30 per month, the Pro plan costs $300 per month. 

Overall, the plans are reasonable and can fall within everyone’s budget. 

Details of Pricing.

StandardPlusProEnterprise
bigcommerce-logobigcommerce-logobigcommerce-logobigcommerce-logo
$29.95/mo$79.95/mo$299.95/moCustom
Sales per yearUp to $50kUp to $180kUp to $400k**Custom
Products, file storage and bandwidthUnlimitedUnlimitedUnlimitedUnlimited
Staff accountsUnlimitedUnlimitedUnlimitedUnlimited
Online storefrontYesYesYesYes
Mobile responsive websiteYesYesYesYes
BigCommerce mobile appYesYesYesYes
Page Builder YesYesYesYes
Single-page checkoutYesYesYesYes
Apple Pay, Google Pay, Amazon PayYesYesYesYes
Multi-Currency YesYesYesYes
Real-time shipping quotesYesYesYesYes
Google customer reviewsNoNoYesYes
Unlimited API Calls NoNoNoYes

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User Reviews

3.5
3.5 out of 5 stars (based on 668 reviews)

Some great features, but lacks basic reporting

May 25, 2024

Great customer support! The main product admin page allows you to do more on it than Shopify. Review collected by and hosted on G2.com.

Avatar for Jarah A.
Jarah A.
Review Source: G2

Very easy to use with clean layout options

May 25, 2024

I like how simple it is to build a website that sells products. The checkout page doesn’t re-connect them to a different website, it is just on the website which keeps our customers engaged in the products. I also like how quickly our website loads. I have used other platforms that take a minute or so to get all of the information, photos, and links loaded Review collected by and hosted on G2.com.

Avatar for TeLeigh M.
TeLeigh M.
Review Source: G2

Experience first hand

May 25, 2024

a choice of 7 free templates the ability to sell a wide range of either physical or digital goods, in categories of your choosing and using shipping rates of your choosing integration with Paypal and a wide range of payment gateways full content management (CMS) functionality Review collected by and hosted on G2.com.

Avatar for Sladana P.
Sladana P.
Review Source: G2

Bigcommerce large scale of apps and they affordable

May 25, 2024

I like thats its cheaper than main competitor shopify, and does exact same Review collected by and hosted on G2.com.

Avatar for Bradley R.
Bradley R.
Review Source: G2

Sturdy platform, easy to use

May 25, 2024

Big Commerce is a very easy-to-use platform that anyone can learn and use. Ability to manage more than 100 products, as well as 100 + promotional codes. It’s simple and convenient to operate. The configuration of the interface is quite large, and anyone who knows CSS and HTML can easily edit the system. This gives you the opportunity to add the sensation of your company to the entire site and makes the transition from other CMS invisible. Excellent customer service, ease of use and a solid platform. Review collected by and hosted on G2.com.

Avatar for Roselee H.
Roselee H.
Review Source: G2

What Kind of Support BigCommerce Offers?

You don’t need to stress out with your store complications in late hours as BigCommerce’s customer support team will be there to help you out 24/7. They provide this support through phone, live chat, and even email. 

If you’re looking for help for the “on-boarding” process, there is a good amount of tutorials and knowledge base to help you out. 

By subscribing to its Enterprise plan, you’ll unlock priority customer services that will instantly connect you with their expert staff. 

Other than the support channels we mentioned, BigCommerce comes with tons of content around every feature of the platform. They have webinars, articles, podcasts to support the users.

Email Support
Live Chat
Forum & Ticket
Tutorial Videos & Documentation

BigCommerce FAQs

BigCommerce is a legitimate eCommerce website-building solution that has been in operation since 2009. Headquartered in Texas, USA, and led by CEO Brent Bellm, BigCommerce has grown to employ over 1000 professionals and serves businesses around the world with its comprehensive online store management tools.
With flexible pricing models based on business revenue and a comprehensive suite of tools for creating and managing eCommerce stores, BigCommerce is worth every penny. From the Standard plan, ideal for businesses with less than $50,000 in revenue, to the Pro plan for larger businesses, BigCommerce offers plans to fit a wide range of budgets.
BigCommerce provides integrations with a variety of other software to enhance functionality and streamline operations for online stores. These integrations include payment gateways, social media platforms, email marketing services, accounting applications, and third-party logistics providers, enabling a seamless and comprehensive eCommerce experience.
BigCommerce employs robust online transaction security measures to ensure the safety and integrity of customer information and financial data. These measures include the use of SSL encryption, compliance with PCI DSS standards, and the implementation of fraud detection and prevention tools. This comprehensive approach to security supports a trusted and secure online shopping environment for BigCommerce users.
BigCommerce supports mobile e-commerce by offering responsive design templates that ensure online stores are accessible and fully functional on mobile devices, including smartphones and tablets. This mobile optimization improves the customer experience and supports the growing trend of mobile shopping.
BigCommerce stores are equipped to handle international sales, offering features such as multi-currency support, international shipping options, and localization tools. These features allow businesses to expand their reach and efficiently serve a global customer base.
Compared to its competitors, BigCommerce stands out for its scalable pricing plans, ease of use, and comprehensive set of built-in features without the need for additional plug-ins for basic eCommerce functionality. This makes BigCommerce a competitive choice for businesses looking for an all-in-one e-commerce solution.

Platforms Supported

Review Method

At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

Affiliate Disclosure: BeginDot is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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