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Athenahealth Review (2024): Pricing, Pros & Cons

Athenahealth is a cloud-based healthcare services platform that provides electronic health records, revenue cycle management, patient engagement and care coordination for physician practices and health systems.

0%
Ease of Use
91%
Features
94%
Value For Money
92%
Customer Support
94%

What is Athenahealth?

Athenahealth, a provider of cloud-based services for healthcare organizations, is designed to improve clinical and financial outcomes with a focus on EHR, practice management and billing efficiency. Formed in 2019 through the merger of athenahealth, Inc. and Virence Health, the company leverages modern technology within an open, connected ecosystem to enhance its athenaOne and EMR offerings. This approach enables the delivery of critical insights to improve patient care and operational efficiency, supported by Athenahealth’s practice management and EHR capabilities. Athenahealth’s extensive, nationwide footprint is backed by decades of combined healthcare technology experience, providing comprehensive solutions for revenue cycle management, clinical data management and patient interactions.

What is Athenahealth Good For?

Athenahealth is effectively used to streamline the operations of healthcare organizations through its robust suite of services. Primarily, it excels at improving financial outcomes by optimizing revenue cycle management, improving clinical outcomes by better managing clinical data and providing more meaningful patient interactions. The software’s open, connected ecosystem provides a unified platform that enables the integration of multiple healthcare services and insights, enabling healthcare providers to deliver higher quality care. 

Who Should Use Athenahealth?

Athenahealth’s primary users are healthcare organizations ranging from small practices to large healthcare systems. They include physicians, healthcare administrators, and clinical staff who seek to improve both the clinical and financial aspects of healthcare delivery through effective practice management and billing systems. Athenahealth is particularly suited for those who want to leverage modern technology to unlock and understand healthcare data, improve patient outcomes, increase operational efficiency, and more easily navigate the complexities of the healthcare industry.

Athenahealth Company Details

Athenahealth, the company behind Athenahealth, was formed in 2019 through the merger of two pioneering healthcare technology companies, athenahealth, Inc. and Virence Health. The merger brought together decades of experience and innovation in the space, and significantly expanded the company’s footprint across the United States. The collaboration has enabled athenahealth to offer a wide range of services, including clinical data management solutions. By leveraging a modern, open and connected ecosystem with AthenaClinicals and athenaOne, the company delivers critical EMR insights that help improve clinical and financial outcomes for healthcare organizations. With a firm commitment to addressing and removing barriers within the healthcare system, Athenahealth is a key player in transforming healthcare data to drive smarter, more effective healthcare services nationwide.

Company Name: athenahealth

CEO Name: Bob Segert

Est Year: 1997

Employees: 5,001-10,000 employees

HQ Location: Boston, Massachusetts

Bob Segert, Chairman & CEO, athenahealth
Bob Segert
Chairman & CEO
Caleb Anderson, Chief Sales Officer, athenahealth
Caleb Anderson
Chief Sales Officer

Athenahealth Demo & Media

Athenahealth Top Features

Electronic Health Records

Helps healthcare organizations improve the encounter experience for clinicians and patients by making it easier to document patient encounters and deliver exceptional care.

Revenue Cycle Management

It enables more efficient practice management, reduces RCM workload, and helps optimize the organization's financial performance.

Patient Engagement Solutions

Provides patients with digital access to information and tools that improve their experience while reducing staff workload.

Payer Solutions

Reduce costs and improve clinical efficiency with data exchange that brings up-to-date member information into standard workflows.

Advisory Services

Provides healthcare professionals ready to help improve a practice's workflow, performance, and ROI

Platform Services

The platform can be easily extended with differentiated applications, exchanging clinical data across systems within the native workflow of users, and easily exploring clinical and financial data.

Marketplace Program

Offers industry-leading solutions from a Marketplace section to personalize the athenahealth experience while addressing an organization's specific needs

Athenaidx

A revenue cycle management solution that reduces days in A/R and an organization's cost to collect

Pros of Athenahealth

  • Pay-as-you-go pricing and low upfront costs
  • Speech recognition support
  • HIPAA Compliant
  • Extensive integration with third-party applications
  • Excellent customer service
  • Intuitive practice management reporting
  • Responsive community section
  • Helpful learning modules

Cons of Athenahealth

  • Pricing is difficult to understand
  • Lack of medication flowcharts for chronic disease management
  • Scheduling feature occasionally malfunctions

Athenahealth Pricing

Unlike other HIT partners, athenahealth claims to offer a pricing model that works for every organization’s collections. As a result, whether an organization faces an unexpected decrease or increase in patient volume, they have an offering that allows them to partner with the organization through the change because As such, their pricing structure has no hidden fees, minimal upfront costs, and no contracts. Customers can pay for only the functionality they need and walk away at any time.

Athenahealth Price Comparison

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What Kind of Support Athenahealth Offers?

In an effort to provide holistic user support, athenahealth has created multiple accessible communication channels to answer questions or address concerns. They have also provided different lines of communication to address different categories of customer inquiries and frequently asked questions (FAQs).
Email Support
Live Chat
Forum & Ticket
Tutorial Videos & Documentation
Phone Support

Athenahealth FAQs

Athenahealth is widely recognized as a legitimate provider of cloud services for healthcare organizations, improving clinical and financial outcomes through a modern, connected ecosystem. Its credibility is reinforced by the fact that it was formed by the merger of Athenahealth, Inc. and Virence Health in 2019, demonstrating a strong foundation in healthcare technology with a significant national footprint.
Given its integration capabilities, Athenahealth’s software is extremely valuable for healthcare organizations looking to improve their operational efficiency and quality of patient care. It supports various integrations with other software systems, facilitating seamless data exchange and improving workflow automation across the healthcare continuum.
Athenahealth offers extensive integration capabilities with other software systems to enhance the interoperability and data exchange critical to effective medical billing and records management. These integrations are designed to streamline administrative and clinical workflows, enabling healthcare service providers to access comprehensive patient information and promote better coordination of care.
The security of patient data on the Athenahealth platform is paramount, with robust encryption and compliance measures in place to protect sensitive information. Athenahealth adheres to industry-standard security protocols and regulations to ensure that patient data is handled with the highest level of confidentiality and integrity.
The implementation timeline for Athenahealth’s software varies depending on the size and complexity of the healthcare organization. However, Athenahealth works closely with clients to ensure a smooth and efficient onboarding process, typically ranging from a few weeks to several months, to minimize disruption and quickly increase operational efficiency.
Athenahealth’s interoperability services are differentiated by our comprehensive approach to connecting healthcare organizations across the continuum of care. By leveraging an open, connected ecosystem, Athenahealth facilitates real-time data sharing and insight, enabling healthcare providers to deliver more coordinated and informed patient care than other EHR services.
Athenahealth improves clinical decision-making by providing healthcare professionals with real-time access to patient data, evidence-based guidelines and decision support tools. This support enables more accurate diagnoses, personalized treatment plans, and ultimately improved patient outcomes through its advanced medical software.
Yes, Athenahealth’s platform is designed with flexibility in mind, offering customizable features that can be tailored to meet the specific needs and workflows of different healthcare practices, ranging from small practices to large healthcare systems.
Athenahealth proactively ensures regulatory compliance by constantly monitoring and updating its systems in response to changing healthcare laws and regulations. This includes compliance with HIPAA, MACRA/MIPS, and other important healthcare standards, protecting providers and patients alike and demonstrating Athenahealth’s commitment to robust medical record security.
Athenahealth’s tools benefit providers by streamlining patient-provider communication, increasing patient satisfaction and improving health outcomes. These tools support online scheduling, patient portals to access health information, and targeted outreach programs.
Athenahealth provides comprehensive analytics and reporting capabilities that enable healthcare organizations to derive actionable insights from their data and improve the usability of practice management. These features support performance monitoring, financial analysis, and clinical outcomes evaluation, helping providers make informed decisions to optimize their operations and patient care.

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