11 Best Knowledge Management Software

Improve efficiency & productivity of your team by using the top knowledge management software

Best Knowledge Management Software
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Knowledge management software is a type of business software that helps businesses manage, store, and share knowledge internally.

It can include both digital and analog methods. The main goal of knowledge management software is to improve efficiency by making it easier for employees to find the information they need. In addition, it can save time and money by reducing the need for training and support.

There are many different types of knowledge management software available, so it is essential to choose one that will fit the specific needs of your business.

To help you make the best decision, we have compiled a list of the ten best knowledge management software solutions currently available.

Top Knowledge Management Software.

Sr No Product Name Starting Price
1 monday.com $8/Month
2 ProProfs $0.30/Page/Month
3 ClickUp $5/Month
4 Knowmax Contact Sales
5 Zendesk $89/Month
6 Zoho Desk $12/Month
7 Document360 $99/Month
8 Scribe $29/Month
9 LiveAgent $15/Month
10 Confluence $10/Month
11 Nuclino $5/User/Month

01. monday.com

monday.com is among the most popular knowledge management software solutions on the market. It is a cloud-based solution that offers many features, including task management, project management, asset management, and more.

So whether you’re managing a team of employees or a large project, monday.com can help you stay organized and on track. One of the best features of monday.com is its flexibility – it can be customized to fit the specific needs of your business.

Moreover, this platform offers flexibility to create tools depending on users’ needs. So, organizations can easily manage various knowledge types, including processes, best practices, customer information, and more. Overall, monday.com is an excellent choice for businesses of all sizes.

monday.com features:

  • The Knowledge Base Backlog Board feature makes workload management easier.
  • You get various automation features to boost employees’ productivity.

Pricing — The paid plans start from $8 per month per user

Monday.com

02. ProProfs Knowledge Base

ProProfs Knowledge Base is a powerful knowledge management software that helps businesses create a self-service customer support portal. Its features include a drag-and-drop builder, templates, analytics, and more.

It also offers a free plan for small businesses. In addition, you can create a knowledge base for multiple departments, including IT, sales, and customer service. 

ProProfs Knowledge Base is simple yet powerful knowledge management software. It helps businesses create a self-service customer support portal where customers can find answers to their questions without contacting support.

With 40+ templates and a drag-and-drop builder, it is easy to create a knowledge base that looks professional and is easy to use.

ProProfs Knowledge Base also has powerful features such as analytics, search engine optimization, and social media integration. 

ProProfs Knowledge Base features

  • AI-powered search options
  • 40+ free knowledge base templates

Pricing — The paid plans start from $0.30/page/month

knowledge management software

03. ClickUp

ClickUp is a cloud-based knowledge management software that helps businesses manage and share knowledge internally. It offers a variety of features, including task management, document collaboration, and real-time chat. ClickUp is available in both free and paid versions.

With ClickUp, you can easily manage and share knowledge across your entire organization. Your large teams can seamlessly collaborate on projects, and your remote workers can stay connected no matter where they are.

From completing projects and tasks to simple reminders and conversations, ClickUp is the all-in-one solution to get work done. In addition, ClickUp is a feature-rich solution that helps businesses manage and share knowledge internally.

On ClickUp, you can set multiple permissions to control who sees what. For example, you can give certain team members access to specific projects or documents. 

ClickUp features:

  • You can set the custom permissions for viewing and editing the documents
  • It supports multi-player editing capabilities

Pricing — The paid plans start from $5 per month per user

ClickUp

04. Knowmax

Knowmax is an AI-powered knowledge management software that helps businesses store and share knowledge internally. It includes features such as search, categorization, tagging, and tracking. Knowmax also offers a mobile app so that employees can access information on the go.

Moreover, you can boost customer experience and reduce support costs with its self-service features.

Knowmax also offers advanced sorting options to manage data and content more efficiently. You can create custom fields, groups, and approvals to organize your projects. It offers many integrations, including Salesforce, Zendesk, and Slack.

It provides robust security with data backups and SSL encryption as a cloud-based platform. You can build custom channels that are accessible to specific teams or departments.

If you’re looking for a complete knowledge management solution, Knowmax is an excellent option. It’s easy to use and offers many features and integrations. 

Knowmax features:

  • Supports intuitive search with keywords and meta tags
  • Comprehensive visual guides

Pricing — You can request the price quotation from the Knowmax team

Knowmax

05. Zendesk

Zendesk is highly flexible and can be tailored to fit the specific needs of your business. It offers many features, including a knowledge base, a ticketing system, live chat, and a self-service portal.

Zendesk also has a robust API that allows you to integrate it with other software solutions. Zendesk is ideal for all business sizes as it offers a free plan for small businesses and a variety of paid plans for larger enterprises.

In addition, Zendesk supports over 30 languages, making it a good choice for companies with international teams.

Zendesk is ideal for customer support, help desk, and IT teams. You can easily streamline customer interaction with Zendesk’s powerful suite of tools. It’s one of the best platforms for your business as it offers robust scalability and customization options.

In addition, you don’t have to worry about your data, as Zendesk takes data security and privacy seriously.

Zendesk features:

  • Easy to use
  • Easy to scale and implement

Pricing — The paid plans start from $89 per month

Zendesk

06. Zoho Desk

Zoho Desk is customer support and knowledge management software that helps businesses manage customer interactions. It includes a ticketing system, a self-service portal, and a knowledge base.

Zoho Desk also offers integration with other Zoho products, making it a good choice for businesses that use other Zoho software.

In addition, it’s the best software for companies that have a lot of customer support requests. 

ZohoDesk has robust data analytics features like the Users & Traffic section that lets you track the number of unique visitors, page views, and average time spent on your knowledge base.

You can also see which articles are being viewed the most and get insights into customer engagement.

Zoho Desk features:

  • Manager, agent, and customer-specific features.
  • Robust collaborative features for seamless productivity

Pricing — Plans start from $12 per month per user

Zoho Desk

07. Document360

You can easily create a self-service knowledge base with the help of Document360. It supports various types of media like images, videos, etc.

You can embed code snippets, support multiple languages, and customize the look and feel of your knowledge base. You have the option of creating public and private pages.

You get the support of an AI-powered search that helps your customers easily find the most relevant answers. You also get detailed analytics to help you improve your knowledge base over time. 

Moreover, Document360 offers various advanced options like personalized authoring, role-based access, theme builder, etc. You can also take advantage of its tight integration with popular chatbots like Google Chatbot and Amazon Lex. 

Document360 features:

  • Robust markdown editor
  • Advanced security options

Pricing — The plans start from $99 per month

Document360 Review

08. Scribe

Scribe is a knowledge management software that helps businesses capture, organize, and share knowledge. It offers a variety of features that make it easy to find and reuse information.

Scribe also integrates with other business applications, making sharing knowledge across the organization easy. It is both a knowledge base and an article tool that makes it easy to create and maintain documentation.

You can also create detailed folders labeled with metadata and drag and drop files into them for easy organization. Scribe is helpful for those businesses that need to manage a lot of information but don’t want the hassle of maintaining a complex knowledge management system. 

Scribe Features: 

  • Offers a variety of features for organizing and sharing knowledge
  • Integrates with other business applications

Pricing — The paid plans start from $29 per month

Scribe knowledge management

09. LiveAgent

LiveAgent is among the most-used customer support software on the market. This cloud-based solution helps businesses manage customer queries and complaints across multiple channels, including email, phone, social media, and live chat.

In addition to its customer support features, LiveAgent also offers powerful knowledge management capabilities. 

This software can create a searchable knowledge base of FAQs and how-to articles. It can be a valuable resource for your customer support team, as well as for your customers.

You also get a WYSIWYG editor for creating knowledge base articles, making adding images, videos, and other rich media easy. Moreover, you obtain endless customization options for branding your knowledge base. 

LiveAgent features:

  • Easily scales and adapts to your business needs
  • Supports more than 40 language translations

Pricing — The plans start from $15 per month

LiveAgent

10. Confluence

Confluence is a powerful content collaboration software from Atlassian. It is designed to help teams work together on projects by creating and sharing information.

Some of the world’s largest companies, including Netflix, Nike, and Airbnb, use Confluence. One of the best features of Confluence is its flexibility.

It can be used for many projects, from small-team collaboration to large-scale content management. Confluence is also highly customizable, so it can be adapted to fit the specific needs of your business.

Creating public and private pages is simple and easy to do with Confluence. You can also add comments, attachments, and files to pages to help give context to your team’s discussions.

The software also offers a wide range of integrations with other Atlassian products and third-party applications.

Confluence features:

  • You can collaborate on a project level
  • You can create documentation

Pricing — The plans start from $10 per month per user.

Confluence

11. Nuclino

Nuclino is another very handy knowledge base management software that can make managing all your knowledge data, files and organize them properly so that your team member can access them easily.

It comes with team collaboration features and you can invite all your team members on board so that they can access, work on, and update the knowledge base for your business. All the changes are updated in real-time.

Nuclino will replace multiple collaboration tools and help you manage everything from a single dashboard, be it your knowledge base or your projects.

Nuclino features:

  • Team collaboration
  • Comprehensive knowledge management
  • Project management features
  • Simple & user-friendly interface

Pricing — The plans start from $5 per month per user.

Nuclino Knowledge Management

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