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Pipedrive CRM Review (2023): Pricing, Pros & Cons

A trustworthy and comprehensive CRM solution for businesses to manage the entire sales process.

Ease of Use
Value For Money
Customer Support

What is Pipedrive CRM?

Pipedrive is a sales CRM and pipeline management software. What makes Pipedrive unique is that it is designed for salespeople by salespeople. 

Pipedrive started as a CRM platform; however, it soon evolved to include pipeline management. The USP of Pipedrive lies in its visual pipeline, which is easy to use and also houses intelligent features. 

It is a suitable platform for both enterprise organizations and small businesses. If your organization has a sales team, you should give Pipedrive a try to increase its efficiency. 

Over 100,000 companies across the globe use the platform to increase their revenue.

Pipedrive CRM Company Details

Founded in 2010, Pipedrive is one of the leading CRM solutions. They have offices in 8 countries and over 850 employees. The product is used by over 100,000 businesses.

Company Name: Pipedrive, Inc.

CEO Name: Dominic Allon

Est Year: 2010

Employees: 501-1000

HQ Location: New York, US

Dominic Allon Pipedrive CEO
Dominic Allon
Agur Jõgi CTO Pipedrive
Agur Jõgi
Peter Harris COO Pipedrive
Peter Harris

Pipedrive CRM Demo & Media

Pipedrive CRM Top Features

The visual sales pipeline lets you see the complete sales process with a glance.
Pipedrive gives you the option to set the pipeline in a way that matches the sales cycle by adding custom fields and stages.
You can use Pipedrive to manage a team, set goals for them and further track their performance while collaborating on activities and deals.
Pipedrive houses an activity calendar that helps you visualize your week and comes with activity reminders.
It is possible to create targeted lists on the platform through filters and categorizations, which helps in personalized communication.
This feature helps see the notes of a deal/contact along with the entire history of meetings, emails and calls.
You can create customizable online forms on Pipedrive to generate quality leads if you want.
On Pipedrive, you can gain insights through powerful reports like revenue forecast reporting, and performance conversion reports.
The dashboard of Pipedrive displays all the essential sales metrics in one space in a form/visual that best suits you.
Pipedrive offers you a chatbot that helps generate leads by interacting automatically with all the web visitors around the clock.

Pros of Pipedrive CRM

  • Clean and intuitive user interface 
  • Drag-and-drop feature 
  • Visual representation of the pipeline 
  • Customizable features
  • Insightful and functional dashboard

Cons of Pipedrive CRM

  • Steep learning curve 
  • Poor integration with other sales tools

Pipedrive CRM Pricing

Pipedrive offers multiple pricing plans to choose from and you have monthly as well as yearly plans to choose from. You get a 14-day free trial to check if the software is good for your business

Monthly Billing: $11.99/User/Month
Yearly Billing: $9.90/User/Month
  • Lead, deal, calendar and pipeline management
  • Simple data import and easy customization
  • 24/7 support and 300+ integrations
Monthly Billing: $24.90/User/Month
Yearly Billing: $19.90/User/Month
  • Essential Plan +
  • Full email sync with templates and scheduling
  • Group emailing plus open and click tracking
  • Workflow builder with triggered automations
Monthly Billing: $49.90/User/Month
Yearly Billing: $39.90/User/Month
  • Advanced Plan +
  • Create, manage and eSign documents and contracts
  • Revenue projections, forecasts and enhanced custom reporting
Monthly Billing: $74.90/User/Month
Yearly Billing: $59.90/User/Month
  • Professional Plan +
  • Unlimited user permission and visibility settings
  • Additional and heightened security preferences
  • Implementation program and phone support
  • No feature usage limits

What Kind of Support Pipedrive CRM Offers?

Pipedrive comes with a comprehensive help center and an active community where you can find answers to most of your questions. You can also add your questions to get them resolved. They have an academy for their users to help through all potential issues and queries. They also have active webinars with product demos.
Email Support
Live Chat
Forum & Ticket
Tutorial Videos & Documentation

Pipedrive CRM Detail

Pipedrive is a CRM designed by salespeople for salespeople to grow their businesses. Pipedrive uses a signature pipeline sales approach to increase sales.

Pipedrive is easy to use and can be learned within a minute. All that you need to do is name the pipeline stages depending on the sales process, fill up the deals and then, drag and drop.


Customizable and easy-to-use CRM

Pipedrive CRM is easy to use and this fact does not compromise its sophistication. It supports hundreds of integrations and comes with customizable features that help you manage your sales easily.

You can use CRM to glance at the leads and deals, including communications and active history. 

The leads inbox of Pipedrive is useful in pooling all the leads in one place for better focus. The sales assistant of Pipedrive helps get suggestions on improvement based on past performance.

Pipedrive can also sync with the following calendars: Microsoft Office 365, Outlook, Google, and Exchange. 


Any industry can use it

CRMS are sometimes explicitly designed for a particular industry. For instance, a real-estate CRM is different from a retail CRM. However, Pipedrive is agnostic in nature and any industry can use it. 

No matter which business you run, you can use Pipedrive for tailoring the platform on the basis of your requirement because it is feature-rich and, as discussed above, flexible too. 


Powerful reports and insights

Data is important for running a business. However, leveraging the data is essential for running a robust business. The sales report of Pipedrive helps you understand the sales data in a better way to drive actions. 

In addition to supporting default data, Pipedrive also supports customizable reports for uncovering rich insights and highlights based on the requirements of your business. The customizable reports include deal tracking, revenue forecasts, and leads reporting. 

The sales dashboard is another powerful feature for seeing interactive tables and visual charts. The graphical report can further be filtered and customized to meet the sales goals. 

In addition to that, the forecasting tool of Pipedrive can help you in projecting revenue on the basis of the past performance of the business. 


Centralized communication 

You can enjoy the centralized communication feature for not only meeting the specific needs of the customers and optimizing the campaigns.

Also, Pipedrive organizes your contact into people and organization categories to quickly sort the contacts with the organization they are associated with. 

A visual history of the calls, emails and additional activities with a particular deal or contact is available on Pipedrive to resume the conversation instantly. The contacts map feature helps segregate the contacts by city, state, and country. 

In addition to that, you can also use the contact timeline feature of Pipedrive to know when you need to make a follow-up.

Additional features of Pipedrive that make communications easier are group email, email scheduling, email sync, email tracking, scheduler, and caller. 

Team management 

For successfully managing a business, it is crucial to keep an eye on different team members based on the work they are doing. Pipedrive makes it easier to manage the team by setting team goals. 

Also, you can use Pipedrive for tracking the performance of the team on the basis of important metrics. 

Additional features of Pipedrive that are extremely helpful are automation and integrations with more than 300 business applications.

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Pipedrive CRM FAQs

Pipedrive is a leading CRM solution for sales teams to manage leads and sales pipelines from a single dashboard.
No, Pipedrive only offers premium plans. However, you get a 14-day free trial.
Yes, Pipedrive comes with a team collaboration option and the pricing is based on each user you add.
Yes, Pipedrive is a safe platform that has been around since 2010 and is used by many big businesses.
While both Pipedrive and Salesforce are popular CRM solutions, they have their own pros and cons. Pipedrive is a better solution for small and mid-size businesses and it is cost-effective as compared to Salesforce. For bigger enterprises, Salesforce is a better option for extensive features and integrations.
Pipedrive comes with extensive knowledgebase, they have their knowledge academy to help the users. You can join their community or contact the support team through chat or email.

Platforms Supported

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