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CapsuleCRM.com Reviews (2024): Pricing, Pros & Cons

Capsule is an easy-to-use CRM solution for companies that offers contact management, sales automation, and sales pipeline management. It also integrates with popular apps.

Ease of Use
Value For Money
Customer Support

What is Capsule?

A feature-rich customer relationship management (CRM) solution for companies with up to 1,000 employees is called Capsule CRM. More than 10,000 companies around the world rely on it because of its user-friendliness and rapid uptake. Contact management, sales and marketing automation, and sales pipeline management are just a few of the functions that Capsule provides. It is an adaptable tool for organizations because it interacts easily with well-known programs like Google G Suite, QuickBooks, MailChimp, and Zapier.

A free trial is available from Capsule, and subscription options begin at $18 per user each month. Regardless of the size of your company, Capsule CRM can help you increase productivity throughout your whole organization by streamlining your customer-facing and sales operations.

A UK-based startup called Capsule CRM offers an easy-to-use CRM system to companies of all sizes. Established by Duncan Stockdill and Andy Cockburn in 2008, Capsule now provides services to more than 10,000 enterprises worldwide.

The company’s goal is to empower companies to improve customer interactions by offering a straightforward, economical, and efficient CRM solution.

CapsuleCRM.com Company Details

A UK-based startup called Capsule CRM offers an easy-to-use CRM system to companies of all sizes. Established by Duncan Stockdill and Andy Cockburn in 2008, Capsule now provides services to more than 10,000 enterprises worldwide.

The company’s goal is to empower companies to improve customer interactions by offering a straightforward, economical, and efficient CRM solution.

Company Name: Capsule CRM

CEO Name: Steven Ledgerwood

Year Founded: 2009

Employees: 11-50

HQ Location: Greater Manchester, GB

Steven Ledgerwood

CapsuleCRM.com Screenshots and Media

Pros and Cons of CapsuleCRM.com

Pros of CapsuleCRM.com

  • Efficient note-taking and data linking.
  • User-friendly and time-saving.
  • Cost-effective and easy to deploy.
  • Simple to capture important client information.
  • Cons of CapsuleCRM.com

  • Difficulties with importing data.
  • Lack of integration with other systems.
  • Limited customization options for tasks and layout.
  • CapsuleCRM.com Features

    CRM Software

    For managing customer connections, Capsule provides an all-inclusive CRM solution.

    Calendar/Reminder System

    To help you remember significant occasions and occasions, it has a calendar and a reminder system.

    Call Logging

    With Capsule, users can record phone conversations and monitor client correspondence.

    Document Storage

    It makes vital files easily accessible by offering document storage.

    Email Marketing

    For effective marketing campaigns, Capsule integrates with email marketing platforms.

    Internal Chat Integration

    It provides an easy-to-use internal chat integration for team collaboration.

    Lead Scoring

    To rank leads according to their potential, Capsule incorporates lead scoring.

    Marketing Automation Integration

    For more efficient marketing procedures, it integrates with marketing automation technologies.

    Mobile Access

    Capsule provides mobile access so you can keep track of contacts and tasks while you're on the go.


    Users can generate and forward quotes and proposals to potential clients.

    CapsuleCRM.com Pricing

    Three price tiers are available from Capsule: “Starter,” “Professional,” and “Teams.” Basic functions like task tracking and contact management are included in the “Starter” plan, which is free for up to two users. The “Professional” plan adds capabilities like email integration and sales pipeline management for $18 per user each month.

    Custom fields and lead scoring are among the advanced capabilities included in the $36 per user per month “Teams” plan.

    $0.00 2 Users Per Month
  • With up to two users, our free CRM offers basic capabilities to get you started.
  • 25 Custom Fields and 250 Contacts
  • 10 AI Content Helps 
  • Gmail and Outlook Integrations
  • Starter
    $18.00 1 User Per Month
  • Organize contacts, leads, and conversations efficiently with essential starter tools.
  • 30,000 Contacts
  • 1 Sales Pipeline
  • 1 Project Board
  • 50 Custom Fields
  • 5 Email Templates
  • 1 Shared Mailbox
  • 10 AI Content Assists
  • Activity Reporting
  • Microsoft 365 and Google Workspace integrations
  • Premium Integrations including: Xero, QuickBooks, MailChimp, Zapier & many more!
  • Growth
    $36.00 1 User Per Month
  • Customization, seamless workflows and insightful reports for evolving businesses.
  • Everything in Starter
  • 60,000 Contacts
  • 5 Sales Pipelines
  • 5 Project Boards
  • 150 Custom Fields
  • 50 Email Templates
  • 3 Shared Mailboxes
  • 1000 AI Content Assists
  • Important Fields
  • Workflow Automation
  • Custom Activity Types
  • Advanced Sales Reporting
  • User Roles & Permissions
  • Advanced
    $54.00 1 User Per Month
  • Boost the growth potential of your business with added flexibility at your fingertips.
  • Everything in Growth
  • 120,000 Contacts
  • 50 Sales Pipelines
  • 50 Project Boards
  • 300 Custom Fields
  • 500 Email Templates
  • 5 Shared Mailboxes
  • Ultimate
    $72.00 1 User Per Month
  • Discover your full potential with premium onboarding and dedicated account management.
  • Everything in Advanced
  • 240,000 Contacts
  • 100 Sales Pipelines
  • 100 Project Boards
  • Unlimited Custom Fields
  • 1000 Email Templates
  • 10 Shared Mailboxes
  • Implementation Support
  • Import Assistance
  • Custom Training
  • Dedicated Account Manager
  • Ongoing Priority Support
  • CapsuleCRM.com Price Comparison

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    What Kind of Support Does CapsuleCRM.com Offer?

    Users may expect a response from Capsule’s amiable customer support team throughout these hours, which are Monday through Friday. Users can also get in touch via email at support@capsulecrm.com or on Twitter at @CapsuleCRM.

    The support staff at Capsule is renowned for being prompt and friendly, offering aid with configuration, personalization, and problem-solving.

    Email Support
    Social Media
    Phone Support
    Tutorial Video & Help Documentation

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    Frequently Asked Questions About CapsuleCRM.com (FAQs)

    You may import contacts into Capsule from a number of different sources, including spreadsheets, email clients, and other CRM programs. To accomplish this, select the Contacts tab, click the “Import” option, and then upload your contacts by following the instructions.
    Popular email applications like Gmail and Outlook are integrated with Capsule. Go to the “Settings” page, choose “Email Drop Box,” and connect your email account according to the setup instructions to set up email integration.
    Indeed, it is possible to create task reminders in Capsule. You can choose a reminder date and time when creating or changing a task, and Capsule will notify you when it’s about to expire.
    Yes, Capsule integrates with a wide range of apps and services such as Google G Suite, QuickBooks, MailChimp, and Zapier. You can set up integrations from the “Settings” tab and follow the instructions to connect Capsule with your preferred apps.

    System Requirements and Supported Platforms

    Review Method

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    Affiliate Disclosure: Begindot is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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