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Act.com Reviews (2024): Pricing, Pros & Cons

Act! is a tried-and-true CRM and marketing tool that assists companies in selling more successfully, prioritizing client relationships, and marketing more strategically.

Ease of Use
Value For Money
Customer Support

What is Act?

Act! is a top supplier of integrated marketing automation and CRM systems for small and medium-sized enterprises. Act! Premium may be tailored to fit a wide range of industries and company structures. Act! Premium Desktop and Act! Premium Cloud are the on-premises and cloud deployment options, respectively, with a hybrid deployment option for optimal flexibility.

With a variety of solutions that can be customized to your company at any point, Act! guarantees that your CRM requirements won’t exceed you.

Act! is a complete customer relationship management and business growth tool that helps companies sell more, promote more effectively, and acquire lifelong customers.

Act.com Company Details

Act! is a top supplier of marketing automation and CRM systems to small and medium-sized enterprises. Act! was established in 1987 and has a rich history of enabling companies to increase sales, improve marketing, and acquire lifelong clients.

Act! provides a variety of tools and services with an emphasis on customer relationship management that are intended to assist companies in managing their marketing initiatives, sales procedures, and customer interactions.

Company Name: Act!

CEO Name: Bruce Reading

Year Founded: 1987

Employees: 101-250

HQ Location: Scottsdale, Arizona, United States

Bruce Reading

Act.com Screenshots and Media

Pros and Cons of Act.com

Pros of Act.com

  • Effective tool for customer interactions
  • Versatile marketing automation
  • Easy to use with quick data provision
  • Quality product with friendly UI
  • Excellent customer support
  • Easy manipulation for customer needs
  • Quick and easy email integration
  • Rapid resolution of bugs and issues
  • Enables tracking of problems and inconsistencies
  • Supports internal software development
  • Positive customer service journey
  • Cons of Act.com

  • Unprofessional customer service
  • Late return suspends business process
  • Software crashes when switching databases
  • Some functions are not user-friendly
  • Inserting a database could be easier
  • Difficulty determining if a link is required
  • Old-fashioned and clunky interface
  • Employees prefer the more modern interface
  • Lack of message/complaint labeling with tags
  • Database organization could be simplified
  • Readability could be improved
  • Act.com Features

    CRM Software

    Manage papers, keep track of customer interactions, and connect with marketing automation.

    Contact Management Software

    Keep track of client history and manage contacts, activities, appointments, and interactions.

    Email Marketing Software

    Organize subscriber lists, create, send, and monitor email campaigns, and evaluate the outcomes.

    Sales Tracking Software

    Track the sales funnel, handle leads and prospects, and keep an eye on sales activity.

    Online Form Builders

    Online forms, surveys, and questionnaires can be created, customized, and managed.

    Marketing Automation Software

    Segment audiences, monitor campaign results, and automate marketing procedures.

    Automotive CRM Software

    In the automotive sector, oversee customer relations, inventory, and service departments.

    Lead Management Software

    Manage lead pipelines and gather, distribute, and nurture leads.

    Financial CRM Software

    Observe linkages, assets, costs, and accounts in the financial sector.

    Real Estate CRM Software

    Oversee properties, customers, and relationships in the real estate sector.

    Act.com Pricing

    Act! will have multiple pricing tiers for its marketing automation and CRM software as of January 2022. The amount of users, features, and whether you select the on-premises or cloud-based version all affect how much it will cost.

    CRM and marketing automation are combined in the Act! Growth Suite, which is available for $35 per user each month (paid annually). Act! CRM, Act! Marketing Automation, Act! Premium Cloud, and Act! Premiums are further choices; their features and costs vary.

    Act.com Price Comparison

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    What Kind of Support Does Act.com Offer?

    Act! offers extensive assistance via multiple sources. Sales queries should be sent through their website’s Contact Form, and renewals should be sent to my.renewal@act.com via email. The email address actpartnerorders@act.com is for business partner queries. Call 866-873-2006 to talk with a representative. Support tickets can be used to send requests for assistance or technical issues.

    Support is available via phone and webchat from 8:30 a.m. to 8:00 p.m. (EST) on Monday through Friday. For Premier and Ultimate plans, live chat and phone assistance are also offered on Saturdays. Act! Certified Consultants are independent contractors and Act! and its affiliates disclaim all liability for any claims arising from their services.

    Email Support
    Live Chat
    Forum & Ticket
    Phone Support
    Tutorial Video & Help Documentation

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    Frequently Asked Questions About Act.com (FAQs)

    Act! is a CRM and marketing automation tool made to assist companies in managing sales processes, marketing activities, and customer interactions.
    Yes, Act! is made specifically to assist small and medium businesses in increasing sales, improving marketing, and acquiring lifelong clients.
    Yes, Act! offers customer help by phone, email, and online tools, among other ways.
    Yes, Act! gives businesses flexibility by offering both cloud-based and on-premises solutions.
    Act! does really provide customization possibilities that let firms fit the software to their own needs.
    Act! provides a range of pricing options with varying features and price points, such as monthly and yearly subscriptions.

    System Requirements and Supported Platforms

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