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Based on 1511 user reviews, Web.com has an overall rating of 4.00 out of 5 stars.

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Web.com Review (2024): Pricing, Pros & Cons

Web.com is a website builder and hosting service that offers simplified web design, domain registration, and online marketing tools for small to medium sized businesses.

0%
Ease of Use
92%
Features
94%
Value For Money
94%
Customer Support
93%

What is Web.com?

Web.com is a comprehensive digital services company offering a suite of products designed to meet the online needs of micro to small businesses and entrepreneurs. Its primary service is an award-winning website builder, complemented by web hosting, domain name registration, and a variety of digital marketing services, providing a complete solution from building a website to implementing a digital marketing strategy. Part of the Newfold Digital portfolio since the 2021 merger, Web.com is committed to enabling businesses to effectively build and grow their online presence. Recognized for excellence in customer service and innovation, Web.com stands out for its easy-to-use site building platform and holistic approach to digital solutions, ensuring that each plan includes options to renew or upgrade as businesses grow. 

What is Web.com Good For?

Web.com is particularly effective at creating professional websites with ease, hosting, registering domain names, and leveraging digital marketing services to drive online visibility. Its website builder is known for its ease of use and flexibility, and is suitable for building a wide range of websites, from simple informational pages to complex e-commerce stores. In addition, Web.com’s suite of digital marketing tools, including search engine optimization, PPC, directory listings, and email marketing, are essential for businesses looking to improve their online presence, attract more traffic, and engage more effectively with their audience.

Who Should Use Web.com?

Web.com is ideal for very small to small business owners and entrepreneurs looking for a reliable and comprehensive platform to launch or expand their online presence. It is especially beneficial for those without advanced technical skills, thanks to its easy-to-use website builder and expert services, as well as businesses looking to expand their digital marketing efforts. In addition, companies developing or expanding their e-commerce capabilities will find Web.com’s online store builder and suite of integrated marketing tools invaluable in achieving their goals.

Web.com Company Details

Newfold Digital, the company behind Web.com, was formed in 2021 through the merger of Web.com and Endurance Web Presence. As a leading web technology company, Newfold Digital now encompasses a broad portfolio that includes Web.com among other renowned brands such as Wix and Wordpress, offering diverse solutions for building a website. Founded in 1999, Web.com has long been recognized for its comprehensive digital solutions tailored for micro to small businesses and entrepreneurs looking to strengthen their online presence. With an award-winning website builder that has been recognized by BIG Excellence in Customer Service and BIG Innovation as the “Best Overall Website Building Platform,” Web.com, under the leadership of Newfold Digital, continues to excel in providing seamless and user-friendly online services. The merger has enhanced the company’s ability to offer a wider range of products and services, including domain registration, website hosting, and digital marketing services, solidifying its position in the industry. As part of Newfold Digital, Web.com leverages extensive resources and expertise to deliver on its commitment to help customers succeed online.

Company Name: Newfold digital.

CEO Name: Sharon Rowlands

Est Year: 1999

Employees: 1001-5000

HQ Location: Florida, US

Sharon Rowlands Web.com
Sharon Rowlands
CEO

Web.com Demo & Media

Web.com Top Features

User-Friendliness

Web.com's intuitive drag-and-drop interface makes it easy for users to customize their site. It also provides easy-to-follow guides to help users every step of the way.

Multiple Professional Themes

The large selection of professional themes available on web.com means that users can change the look of their site whenever they want, like giving it a fresh new style or customizing it for special events, whenever they want. They can also try different designs to see what works best to get people to stay on the site longer or buy more.

SEO Integration

Web.com provides websites with several tools and options to implement an SEO strategy and rank higher in search results. It improves the site's online visibility by optimizing the title tag, meta description and image titles.

Cross-Browser Compatibility

Web.com makes sure that websites are compatible with other browsers such as Google Chrome, Firefox, Safari, and Opera.

Social Media Integration

Web.com includes buttons that allow users to share your website on Facebook, Twitter, Instagram and other major social media platforms. This feature increases website traffic by directing visitors from social media channels to the website.

Web Analytics

Web.com's built-in Web analytics solutions and the ability to integrate third-party analytics services help improve online business strategies by tracking how visitors interact with the site.

Scheduled Blog Posts

Site managers can schedule new blog posts for specific days/times. No need to manually post every day, especially during a holiday or vacation. They can simply set a schedule and let the site post.

RSS Blog Feed

Web.com ensures that site visitors read the latest and greatest content with the RSS Blog feature. It automatically updates as new content is posted, showing the 30 most recent posts in your feed.

Block Creator

There's no need for users to create the page layout from scratch because web.com helps them save their favorite building blocks and reuse them across multiple pages on the site.

Theme Animation

Web.com helps site owners add their own touch of creativity to their site's theme. With this feature, they can choose between longer animations or quick/short animations on their site.

Pros of Web.com

  • In-house website creation experts
  • 150+ custom DIY templates 
  • 99.9% uptime
  • Pocket-friendly introductory rates
  • Easy to use interface

Cons of Web.com

  • Price hikes after trial months are very high
  • Product listing is limited

Web.com Pricing

Web.com offers three major pricing plans, all of which start with a no-risk free trial. During the one-month free trial, users can publish their site and use all the cutting-edge tools to promote their brand. When they’re ready, they can upgrade to the plan that’s right for them. Let’s take a look at the details of these plans below.
Website
$4.95/month
Yearly Billing: NA
  • AI-powered website builder
  • Domain & Domain Privacy - 1 year free
  • Professional Email - 3 months free
  • SSL Certificate - 1 month free
  • 1 hour expert design assistance
Website + Marketing
$7.95/Month
Yearly Billing: NA
  • AI-powered website builder
  • Domain & Domain Privacy - 1 year free
  • Professional Email - 3 months free
  • SSL Certificate - 1 month free
  • 1 Hour Expert Design Support
  • Social & Email Marketing Tools
  • Scheduling
eCommerce
$13.95/Month
Yearly Billing: NA
  • AI-powered website builder
  • Domain & Domain Privacy - 1 year free
  • Professional Email - 3 months free
  • SSL Certificate - 1 month free
  • 1 Hour Expert Design Support
  • Social & Email Marketing Tools
  • Appointment scheduling
  • Store with secure checkout
  • Sell on Facebook, Instagram, Amazon, eBay, and more

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User Reviews

4.0
4.0 out of 5 stars (based on 1,511 reviews)

Amelia- Continued great help-as always

February 17, 2024

Again and again I receive excellent help from Amelia. Always making my website look better by adding great suggestions. Thanks so much for the help.

Avatar for Robert Ruggiero
Robert Ruggiero
Review Source: Trustpilot

Worst decision

February 17, 2024

I wrote a review, with specific complaints and then took it down as they worked really hard to sell me out of the review.My design, ProSupport and hosting began December 2023. I can’t begin to explain the frustration with this firm. As other reviews have posted on several other review platforms – they have horrible service, expensive ssl and most important, fail to deliver what they sell.here is the product sold to me; if it works – half the time it does not work. hole-patrol-usa dot comcan’t find it? -me either half the time.looks like it’s in design. – 50% of the time yup!I can’t tell you the amount of business I’ve lost – I’ve even had people call and criticize my website and question if my company is legit as a result of the website. WEB.COM = hire an attorney to get refund!

Avatar for J Daniel
J Daniel
Review Source: Trustpilot

Remarkable support

February 16, 2024

Remarkable support. I had a challenging website implementation and Justin (Jay) F was excellent in understanding what I was looking to do and helping me use blocks and other tricks to make my implementation easier.

Avatar for Steven Lefkowitz
Steven Lefkowitz
Review Source: Trustpilot

Candice T has fixed all the issues and…

February 14, 2024

Candice T has fixed all the issues and updated my website in under 10 minutes. AWESOME JOB, wish more associate at web.com were as competent as Candice. Thank you very much for your attention to detail! FIVE STARS!

Avatar for TommyHIEND
TommyHIEND
Review Source: Trustpilot

Sven was great help

February 14, 2024

Sven was great help. Patient & knowledgeable.

Avatar for Steve Schofield
Steve Schofield
Review Source: Trustpilot

What Kind of Support Web.com Offers?

Web.com offers a vast array of AI-powered support resources, including an extensive knowledge base of articles, guides, how-tos, tutorials, and answers to the most frequently asked questions about the platform. If these resources don’t resolve the user’s issue, they also have a resourceful team of customer support representatives who are available 24/7 through any of the channels listed below.
Email Support
Live Chat
Forum & Ticket
Tutorial Videos & Documentation
Phone Support

Web.com FAQs

Web.com is a legitimate company that offers a website builder, hosting, domain registration, and various digital marketing services to small businesses and entrepreneurs, often starting with a free trial or free domain options to attract new customers. The platform has won several awards, including “Best Overall Website Building Platform,” indicating its credibility and reliability in providing online business solutions.
Web.com is worth paying for because it offers a comprehensive suite of services designed to help small businesses and entrepreneurs effectively build and grow their online presence. With an easy-to-use website builder, domain registration, and an array of digital marketing tools, Web.com is a valuable resource for creating and managing an online business presence.
Web.com integrates with a variety of other software to enhance its website builder and e-commerce capabilities. These integrations include tools for search engine optimization, PPC, directory listings, and email marketing, allowing businesses to expand the functionality and reach of their website.
Yes, through Web.com, businesses can integrate e-commerce functionality into their websites using the Online Store Builder, winner of the 2023 People’s Choice Stevie Award. This functionality allows businesses to sell products and services directly from their website, providing comprehensive e-commerce solutions.
Web.com provides an uptime guarantee for websites hosted on its platform, ensuring that websites are accessible to visitors with minimal downtime. This commitment to reliability is critical for businesses that rely on their online presence for sales and engagement, and often leads them to choose Web.com for its robust hosting plan and domain name services with easy renewal options.
Web.com serves as both a website builder and a hosting provider, offering a full range of services designed to help businesses build, launch, and manage their online presence. From website creation with an award-winning website builder to web hosting, domain registration, and a wide range of digital marketing tools, Web.com provides a complete solution for online business needs.
Web.com supports mobile responsive website design, which ensures that websites created with the website builder automatically adjust to fit the screens of mobile devices. This feature improves the user experience and accessibility of websites across devices.
Web.com provides several customer support options, including phone support, live chat, and an extensive knowledge base for customizing the user experience. These resources are designed to provide timely and effective assistance to users, making it easy to build and manage websites using Web.com’s customizable layouts.
Web.com provides SEO tools and services designed to improve a website’s search engine visibility. By integrating SEO strategies such as keyword optimization and quality content creation, businesses can increase their online visibility and attract more visitors.
Web.com implements robust security measures to protect websites hosted on its platform, including SSL certificates, regular security updates, and monitoring for potential threats. These measures are critical to protecting sensitive data and ensuring a safe online presence for businesses.
Web.com provides a number of customizable templates that allow users to create professional-looking websites without extensive coding skills. These templates cater to various industries and can be tailored to meet a company’s specific branding and functionality needs.

Platforms Supported

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