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Sogolytics Review (2024): Pricing, Pros & Cons

Sogolytics is a comprehensive survey and feedback management platform that enables businesses and researchers to design, distribute, and analyze surveys, quizzes, and polls to gather actionable insights and drive strategic decisions.

0%
Ease of Use
93%
Features
92%
Value For Money
93%
Customer Support
94%

What is Sogolytics?

Sogolytics is an experience management tool designed to help organizations grow through the collection and analysis of actionable data. Originally known as SoGoSurvey, the company has evolved to focus on improving both customer and employee experience through its specialized solutions, SoGoCX and SoGoEX. The platform features comprehensive data collection, analysis, and reporting capabilities that enable organizations to make data-driven decisions to improve the overall experience. Sogolytics is adaptable to different business sizes and needs, offering multiple subscription levels and customizable pricing options for enterprise customers. 

What is Sogolytics good for?

Sogolytics excels at providing organizations with the tools necessary for in-depth experience management. Its primary use cases include measuring customer satisfaction, employee engagement, and organizational effectiveness. SoGoCX is valuable for implementing customer-centric initiatives, while SoGoEX focuses on improving the employee journey within an organization. By leveraging Sogolytics’ advanced data analysis and reporting capabilities, organizations can uncover insights and trends that inform strategic decisions, ultimately driving growth and improving experiences at every touchpoint.

Who should use Sogolytics?

Sogolytics is suitable for a wide range of users, from small businesses to large enterprises. It is especially beneficial for business leaders, HR departments, customer service managers, and experience design teams who want to increase customer and employee satisfaction. The platform’s variable pricing and scalable options also make it accessible to startups and midsize companies seeking cost-effective experience management solutions. In addition, enterprise customers seeking customized solutions will find Sogolytics’ customized pricing alternatives and features tailored to their specific organizational needs invaluable.

Sogolytics Company Details

Sogolytics, formerly SoGoSurvey, represents an innovative approach to experience management facilitated by its founders, who are renowned for driving business growth through actionable data. The foundation of Sogolytics is rooted in a deep commitment to improving customer and employee experiences, positioning the company as a leader in data collection, analysis, and reporting tools.

Founded with a vision to optimize experiences across multiple industries, Sogolytics has evolved into a comprehensive platform offering customized solutions such as SoGoCX for customer initiatives and SoGoEX for the employee journey. The company’s offerings are characterized by flexible pricing strategies that make them accessible to businesses of all sizes, from small startups to large enterprises.

This pricing flexibility, combined with the ability to scale and customize solutions, underscores the company’s commitment to meeting the diverse needs of its customers. Through its strategic approach to experience management, Sogolytics continues to innovate and ensure that companies can use insightful data to make informed decisions that drive growth and improve operational efficiency.

Company Name: SoGoSurvey

CEO Name: Hamid Farooqui

Est Year: 2013

Employees: 251-500

HQ Location: Herndon, Virginia, United States

1602880557012
Hamid Farooqui
CEO

Sogolytics Demo & Media

Sogolytics Top Features

Employee Engagement Software

Provides features such as cultural alignment, employee recognition, and feedback management to foster an engaged workforce.

Experience Management Software

Provides analytics, sentiment analysis, and multichannel capture to understand and improve customer interactions.

Customer Experience Software

Use tools such as dashboards, feedback management, and sentiment analysis to improve customer satisfaction.

Survey Software

Enable custom survey URLs, question branching, and mobile survey capabilities for comprehensive data collection.

SMS Survey Software

Provides features such as alerts, audience targeting, and mass texting for efficient SMS survey distribution.

360 Degree Feedback Software

Facilitates progress tracking, rater selection, and external reviewer support for holistic employee reviews.

Customer Engagement Software

Use live chat, gamification, and communication management to improve customer interaction and retention.

Customer Satisfaction Software

Provides analytics, complaint monitoring, and survey management tools to ensure high levels of customer satisfaction.

Customer Success Software

Supports onboarding, revenue management, and usage tracking to drive customer success and retention.

HR Analytics Software

Enables trend analysis, talent management, and predictive modeling for effective workforce management.

Pros of Sogolytics

  • Easy survey creation process
  • User-friendly interface
  • Seamless integration with other platforms
  • Integration with official social media
  • Responsive customer service
  • Cons of Sogolytics

  • QR code generation not intuitive
  • Navigation between projects confusing
  • Incomplete changes in visual reports
  • Initial confusion after website upgrade
  • Sogolytics Pricing

    Sogolytics offers variable pricing options to suit different user needs. Pricing is based on the number of users, the features required, and the size of the deployment. Users can choose from a variety of subscription levels, ensuring affordability and scalability for companies of all sizes. Enterprise customers looking for customized solutions can also take advantage of unique pricing alternatives.

    PLUS
    $25.00 /month
    $299
  • Unlimited number of surveys
  • Unlimited questions per survey
  • 1,500 responses per month
  • 24/7 email and chat support
  • Survey templates created by experts
  • AI-based survey creation
  • All essential question types
  • Multilingual surveys
  • Add images, audio, videos in surveys
  • Pipe answers into questions
  • Participation tracking dashboard
  • Contact lists
  • Publish surveys on social media
  • Real-time reports
  • Multi-factor authentication
  • Add survey logo
  • Branching/skip logic
  • Show custom thank you message
  • Export responses in Excel and CSV
  • PRO
    $66.00/month
    $788
  • Unlimited number of surveys
  • Unlimited questions per survey
  • 20,000 responses per year
  • 24/7 priority email and chat support
  • Survey templates created by experts
  • AI-based survey creation
  • All essential question types
  • Multilingual surveys
  • Add images, audio, videos in surveys
  • Pipe answers into questions
  • Participation tracking dashboard
  • Contact lists
  • Publish surveys on social media
  • Real-time reports
  • Multi-factor authentication
  • Add survey logo
  • Branching/skip logic
  • Show custom thank you message
  • Export responses in Excel and CSV
  • Question display logic (show/hide questions)
  • Rotate or randomize questions and answers
  • Response quota management
  • Automatic survey expiry
  • All essential and grid question types
  • File upload and other advanced question types
  • Advanced online assessments and quizzes
  • Save and continue later
  • Post-submission redirect
  • Post-submission thank you email
  • Embed question in email invitation
  • Customize email 'From' field
  • Multiple email reminders
  • Embed survey pop-up in website
  • Prevent ballot box stuffing/duplicate responses
  • Cross tab and pivot table reports
  • Share dynamic reports via email
  • Export reports to Excel, Word, PowerPoint, PDF
  • PREMIUM
    $99.00/month
    $1188
  • Unlimited number of surveys
  • Unlimited questions per survey
  • 40,000 responses per year
  • 24/7 priority email, chat, and phone support
  • Survey templates created by experts
  • AI-based survey creation
  • All essential question types
  • Multilingual surveys
  • Add images, audio, videos in surveys
  • Pipe answers into questions
  • Participation tracking dashboard
  • Contact lists
  • Publish surveys on social media
  • Real-time reports
  • Multi-factor authentication
  • Add survey logo
  • Branching/skip logic
  • Show custom thank you message
  • Export responses in Excel and CSV
  • Question display logic (show/hide questions)
  • Rotate or randomize questions and answers
  • Response quota management
  • Automatic survey expiry
  • All essential and grid question types
  • File upload and other advanced question types
  • Advanced online assessments and quizzes
  • Save and continue later
  • Post-submission redirect
  • Post-submission thank you email
  • Embed question in email invitation
  • Customize email 'From' field
  • Multiple email reminders
  • Embed survey pop-up in website
  • Prevent ballot box stuffing/duplicate responses
  • Cross tab and pivot table reports
  • Share dynamic reports via email
  • Export reports to Excel, Word, PowerPoint, PDF
  • Dedicated 1-on-1 phone support
  • Advanced and delayed branching/skip logic
  • Pipe answers into subsequent answer sets
  • Account-level branding defaults
  • Pre-fill known answers
  • Auto-save participant responses
  • Automated reminders
  • Password-based surveys
  • Comparison report
  • Data cleansing module
  • Schedule delivery of saved reports
  • Import survey data
  • Team collaboration and access control
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    What Kind of Support Sogolytics Offers?

    Sogolytics provides excellent customer service to ensure that consumers enjoy a flawless experience. With professional help available, consumers can quickly resolve any questions or concerns that may arise.

    For further assistance, users can contact [email protected], where a competent team is ready to provide quick answers and guidance, ensuring seamless navigation and use of the platform’s features.

    Email Support
    Live Chat
    Forum & Ticket
    Tutorial Videos & Documentation
    Phone Support
    Tutorial Video & Help Documentation

    Sogolytics FAQs

    Sogolytics is a legitimate experience management tool designed to provide organizations with actionable data to improve customer and employee experience. It is recognized for offering a suite of tools that includes SoGoCX for customer-centric initiatives and SoGoEX for employee experience improvement.
    Yes, Sogolytics is worth paying for, especially for organizations that want to collect, analyze, and act on customer and employee feedback to improve their experiences. Its variable pricing model ensures that solutions are tailored to different user needs and budget constraints, making it a valuable investment for companies of all sizes.
    Sogolytics provides integrations with various other software solutions, enhancing its utility by allowing data to flow between platforms for streamlined operations and insights. This connectivity supports a more holistic approach to experience management by leveraging existing tools and systems within an organization.
    Many organizations have found success with Sogolytics through its comprehensive data collection, analysis and reporting tools, enabling informed decision-making and targeted improvements in customer and employee experience. Success stories typically highlight significant improvements in engagement, satisfaction, and business results.
    Sogolytics prioritizes privacy and security, employing robust measures to protect sensitive information and ensure compliance with global privacy regulations. These security protocols protect user data from unauthorized access, providing users with peace of mind and reliability.
    The pricing model for Sogolytics is based on a variety of factors, including the number of users, desired features, and scope of deployment. It offers a range of subscription levels to ensure affordability and scalability, with unique pricing options available for enterprise customers requiring customized solutions.
    Sogolytics offers customization options to meet specific business needs, allowing companies to tailor surveys and reports to collect and analyze the most relevant data for their unique requirements. This flexibility increases the tool’s effectiveness across different industries.
    Sogolytics supports decision-making by providing organizations with actionable data and insights derived from customer and employee feedback. Its analytical tools and reporting capabilities allow firms to make informed decisions that can lead to improved experiences and business outcomes.
    Sogolytics can significantly assist in measuring employee engagement through its SoGoEX tool, which is designed to capture employee feedback and measure engagement levels. This enables organizations to identify areas of improvement and foster a positive workplace culture.

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