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Carbonite Review (2024): Pricing, Pros & Cons

Carbonite is a cloud-based data protection and cybersecurity service that provides secure backup, recovery, and end-point protection for individual users and businesses.

Ease of Use
Value For Money
Customer Support

What is Carbonite?

Carbonite is a cloud-based backup solution founded in 2005 by Jeff Flowers and David Friend. Headquartered in Boston, Massachusetts, the company provides comprehensive data protection services for individuals and businesses. Carbonite focuses on providing a simple, reliable means of backing up and recovering critical data, offering protection against various data loss scenarios, including hardware failure, human error, and cyber threats. The software offers multiple pricing plans to fit different needs and budgets, starting with a basic plan for unlimited cloud backup of one computer.

What Is Carbonite Good For?

Carbonite excels at providing robust data protection through its cloud-based backup solutions. It is particularly beneficial for ensuring seamless backup and recovery of critical data, providing protection against potential data loss due to various factors such as hardware failure, human error, or cyber threats. The service includes features such as external hard drive backup and automatic video backup in the Plus plan and a comprehensive courier recovery service in the Prime plan, making it versatile for a range of data protection needs.

Who Should Use Carbonite?

Carbonite is designed for both individuals and businesses looking for reliable data protection solutions. Individuals looking for an easy and effective way to back up personal data such as photos, documents, and email will find Carbonite’s services indispensable. Small and medium-sized businesses that need robust backup and recovery solutions to protect against data loss and ensure business continuity are the ideal target audience for Carbonite’s business plans.

Carbonite Company Details

Carbonite, the company behind Carbonite, was founded in 2005 by Jeff Flowers and David Friend. Headquartered in Boston, Massachusetts, the company is a prominent leader in cloud-based backup solutions. Focused on providing advanced data protection services, Carbonite caters to both individuals and businesses, ensuring the safety of critical data against various risks such as hardware failure, human error, and cyber threats. Over the years, Carbonite has grown significantly, underscoring its commitment to simplicity and reliability in data protection. The company’s approach to data backup and recovery has set industry standards, reflecting its fundamental goals of providing secure and accessible data protection options to a wide range of users.

Company Name: Carbonite, Inc.

CEO Name: David Friend

Est Year: 2005

Employees: 501-1000

HQ Location: Boston, Massachusetts, United States

images - 2024-05-04T112328.995 (1)
David Friend

Carbonite Demo & Media

Carbonite Top Features

Automatic Backup

Carbonite provides continuous protection by automatically backing up files in real time.

Unlimited Storage

Users enjoy unlimited cloud storage for their data, eliminating the worry of running out of space.

File Versioning

Carbonite keeps multiple versions of files, so users can restore previous versions if needed.

Remote File Access

Access files from anywhere using Carbonite's web interface or mobile apps for on-the-go convenience.

Continuous Backup

Carbonite constantly monitors for changes, ensuring that all new and modified files are backed up immediately.

Courier Recovery Service

In the event of a major data loss, Carbonite offers courier recovery service to expedite the recovery process.


Data is encrypted both in transit and at rest, protecting it from unauthorized access.

External Hard Drive Backup

Users can securely back up data from external hard drives for comprehensive protection.

Hybrid Backup

Carbonite offers hybrid backup solutions, combining cloud and local backups for added redundancy.

24/7 Customer Support

Users have access to round-the-clock customer support via phone and email for assistance with any issues or inquiries.

Pros of Carbonite

  • Automatic and continuous backup.
  • Unlimited cloud storage space.
  • Easy file versioning and restoration.
  • External hard drive backup.
  • Remote file access.
  • 24/7 customer support availability.
  • Cons of Carbonite

  • Limited options for customization.
  • May impact system performance slightly.
  • No local backup option.
  • Limited courier recovery service coverage.
  • Carbonite Pricing

    Carbonite offers various pricing tiers tailored to different needs. Their basic plan starts at $6 per month, providing unlimited cloud backup for one computer. For additional features like external hard drive backup and automatic video backup, the Plus plan is priced at $9.34 per month. For comprehensive protection, the Prime plan at $12.50 per month includes courier recovery service.

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    What Kind of Support Carbonite Offers?

    Carbonite provides extensive support to its users. Their customer service is reachable via phone and email, ensuring assistance whenever needed. The support team is known for its responsiveness and helpfulness, guiding users through any technical issues or inquiries. While phone numbers and email addresses may vary depending on the region, prompt assistance is assured for all subscribers.
    Email Support
    Forum & Ticket
    Tutorial Videos & Documentation
    Phone Support
    Tutorial Video & Help Documentation

    Carbonite FAQs

    Yes, Carbonite is a legitimate cloud-based backup solution provider founded in 2005. It offers data protection services for both individuals and businesses, ensuring security against data loss.
    Carbonite is worth paying for, offering plans starting at $6 per month for unlimited cloud backup, with additional features available in higher-tiered plans tailored to different needs.
    Carbonite allows integration with various third-party software to enhance backup and recovery processes, although specific integration partners are not listed in the information provided.
    To back up multiple computers, users may need to subscribe to different plans or services specifically designed for multiple devices, as the basic plan covers only one computer.
    Carbonite ensures data security through encryption and secure storage on cloud-based servers that protect against hardware failure, human error, and cyber threats.
    Based on the information provided, Carbonite offers unlimited cloud backup under its basic plan, which does not suggest an explicit maximum storage capacity limit for an individual computer.

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    At BeginDot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

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