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Hiver.com Reviews (2024): Pricing, Pros & Cons

Hiver improves audio communication within Gmail, live chat, email, and knowledge bases for business communication and team collaboration.

0%
Ease of Use
93%
Features
93%
Value For Money
93%
Customer Support
94%

What is Hiver?

Hiver is a cutting-edge helpdesk created especially for Google Workspace that gives teams an easy-to-use and effective method of handling customer support right from Gmail. Without the need for extra software or tab switching, this cutting-edge platform enables users to monitor, manage, and collaborate on customer emails, guaranteeing a seamless and comfortable experience.

With its extensive feature set, which includes email tags, auto-assignment, templates, and analytics, Hiver helps teams increase efficiency and optimize workflows. Notably, Hiver enables managers to set up SLAs and gauge client satisfaction in addition to providing collision notifications to prevent repeated responses.

Because Hiver prioritizes security and privacy over email storage, it is a reliable option for businesses of all kinds, from start-ups to well-established corporations such as Canva, Lonely Planet, and Upwork.

Hiver.com Company Details

Software firm Hiver specializes in Google Workspace support solutions. Niraj Ranjan Rout and Nitesh Nandy founded Hiver in 2011, and since then, it has expanded to service over 1,500 clients worldwide, including well-known companies like Canva, Lonely Planet, and Upwork.

With its headquarters in Bengaluru, India, the company employs over 100 people who are all committed to offering cutting-edge customer care solutions.

Company Name: Grexit, Inc.

CEO Name: Niraj Ranjan Rout and Nitesh Nandy

Year Founded: 2011

Employees: 51-200 employees

HQ Location: San Jose, California

images (8)
Niraj Ranjan Rout
CEO

Hiver.com Screenshots and Media

Pros and Cons of Hiver.com

Pros of Hiver.com

  • Effective deployment of customer assistance.
  • Quick and easy to use instruction.
  • solutions specifically designed for sales teams.
  • Feature-rich and well-organized.
  • Simple email assignment and termination.
  • Cons of Hiver.com

  • Absence of the unread notification icon.
  • Unprofessional and incompetent team.
  • Disruptive at the height of media attention.
  • Emails are not routinely received by clients.
  • Hiver.com Features

    Shared Inboxes

    Work together on client emails straight from Gmail.

    Email Tags

    Use tags to categorize emails in shared inboxes.

    Auto-Assignment

    Send out emails to groups in a round-robin fashion.

    Email Templates

    For quicker responses, make use of pre-made templates.

    Analytics

    Monitor important indicators related to customer service.

    Collision Alerts

    Get notifications so that you don't reply twice.

    SLA and Business Hours

    Establish service level contracts and operating hours.

    Customer Satisfaction Surveys

    Use quick questionnaires to gauge satisfaction.

    Secure Customer Service

    Assure safe communication between people.

    No Email Storage

    To ensure security and privacy, no emails are kept on file.

    Hiver.com Pricing

    Lite, Pro, and Elite are the three price tiers that Hiver offers. When paid annually, the Lite plan costs $15 per user per month; when paid monthly, it costs $19 per user per month. If paid annually, the Pro plan costs $39 per user per month; if paid monthly, it costs $49 per user per month.

    If paid annually, the Elite plan costs $59 per user per month; if paid monthly, it costs $69 per user per month. There is no free version, but there is a free trial.

    LITE
    $15.00 Per Month
    NA
  • All the necessary equipment to begin providing customer service.
  • 2 Exchanged Inboxes
  • 10 Common Labels
  • Infinite Labels
  • In a shared inbox, 1 alias
  • Infinite Email Templates
  • Personal Opinions
  • Include a maximum of 10 Users.
  • Discussion ID Knowledge Base Live Chat
  • Channel for WhatsApp
  • Relationships
  • Exchanged Drafts
  • Notes in an email
  • Approvals for Collision Alert Collaborators
  • Links to this page
  • By Default Control of Access
  • Help with Onboarding for iOS & Android Mobile Applications
  • 24/7 Email & Chat Assistance
  • PRO
    $39.00 Per Month
    NA
  • Rich visual analytics, CSAT, and SLAs to help you effectively handle business queries.
  • Everything in Lite, plus
  • 5 Shared Inboxes  
  • 50 Common Labels
  • Infinite Users
  • Infinite Communal Inbox Aliases
  • Simple automation
  • Private and Public Perspectives
  • Automated live chat assignment
  • Voice-only
  • SLA Breach & Operating Hours
  • SLA Documents
  • Real-time conversation Email and CSAT Integrations for CSAT Analytics (Jira, Asana, Salesforce, Slack, Zapier, QuickBooks)
  • Discussions Removed Record Workload Allocation
  • ELITE
    $59.00 Per Month
    NA
  • Better business outcomes can be achieved using custom access control and other measures.
  • All in Pro, plus 
  • Unlimited Multiple Email Inboxes
  • No Limits on Shared Labels
  • SLA Notifications
  • Sophisticated automation
  • Ability-based Self-assignment
  • Turn around Robin's Assignment
  • Personalized Access Management
  • Personal Reports
  • Priority: Okta Integration HIPAA Compliance Call-back assistance and uptime SLA
  • The AI bot that manages dedicated success, Harvey, scheduled data exports.
  • CUSTOM
    Contact Us
    NA
  • Have more than 50 users? Kindly fill out the Contact Us form, and we will make contact with you.
  • Request a personalized quote from us.
  • Hiver.com Price Comparison

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    What Kind of Support Does Hiver.com Offer?

    Hiver provides a variety of support avenues to effectively aid consumers. Real-time support through Live Chat is available straight from the UI. For in-depth questions or file sharing, send an email to support@hiverhq.com. There is phone support for emergencies. There are extensive FAQs and instructions available in the Knowledge Base.

    User groups and social media facilitate rapid contact and cooperative problem-solving. For existing customers, there is a dedicated support portal.

    Email Support
    Live Chat
    Forum & Ticket
    Tutorial Videos & Documentation
    Tutorial Video & Help Documentation

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    Frequently Asked Questions About Hiver.com (FAQs)

    Hiver is a helpdesk designed for Google Workspace that lets teams work together on client emails right from Gmail, tracking and managing them.
    Email tagging, auto-assignment, analytics, collision alarms, shared inboxes, business hours and SLA, customer satisfaction surveys, secure customer support, and no email storage are some of the important features.
    Hiver can help you increase teamwork, expedite response times, and streamline your customer service processes.
    Indeed, Hiver provides a free trial so you may evaluate it and decide whether or not it suits your team before committing.
    Depending on the needed functionality and user count, Hiver offers several pricing tiers. Further details are available on their website.
    Indeed, Hiver can be used for a variety of tasks, including task tracking and project management, according on what your team needs.

    System Requirements and Supported Platforms

    Review Method

    At Begindot, we go through each product in detail so that we can prove the most authentic information to our audience. We try the products, go through documentation, do research in user sentiments before adding our final recommendation. 

    Affiliate Disclosure: Begindot is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

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