Document360 can be a go-to tool for any business looking for a long-term solution to technical documentation. Writers can enjoy the product’s capacity to accommodate their content without much fuss. It is a great tool to create manuals and tutorials for various software platforms.
Let us check out some of the best ways to leverage Document360 for enhancement.
Simple to edit
You get the WYSIWYG editor for the bulk of a page before converting it to Markdown. This means you can see what the final output will be without using code. Later, you can make final touches like integrating code, images, etc., in the Markdown editor.
Saves time with article categorization
Leverage the power of categorization offered by Document360 UI that benefits users. You can create, amend, and rename categories and pages that make it easier for users to help visitors quickly find what they’re looking for.
You can also reorganize your knowledge base by dragging and dropping pages or whole categories in and out of the hierarchy within the menu structure. You may choose which categories display on your homepage.
Direct knowledge base access
Often, your visitors will need to exit the website to access the knowledge base in its entirety. But, come Document360 and your users can access the knowledge base without leaving their current page.
Using Document360, you don’t need to open a new browser window to access your knowledge base. For example, if the user is on a particular page, the knowledge base assistant suggests related material that they may find interesting.
No need to remember passwords
Document360 provides you with the Single Sign-On (SSO) option allowing a person to log in to various apps or websites using the same username and password. It lets you add SSO users to your project in a simple manner, just like adding normal users using enterprise SSO.
When using Document360, you can navigate to Setting ➝ Project Admin ➝ Team & Security ➝ Add Team Member. Then enter their email address & select type as SSO user.
Faster, relevant search results
Users can get the suggestions on the search box when typing the query. These intelligent search functions are similar to Google search, where it provides you intelligent results based on search queries.
Database privacy
Private knowledge bases for your team and public knowledge bases for your customers are also options. Create private and public knowledge bases to keep internal teams’ information distinct from customers’.
Analytics
Readers’ analytics goes beyond simply providing insights to search and usage statistics. You will have a better understanding of the viewership of the knowledge base.
In addition to the user statistics, you can also collect detailed feedback from the team and readers qualitatively. Document360 offers search and user analytics insight that provides details on all search queries, even unsuccessful ones.
On the readers’ end, the analytics feature provides your team with useful stats like the most recent activities in different articles, the number of articles contributing the most-read content, the most searched term/phrase, and plenty others.
Downsides of Using Document360
- Document360 does not work as a complete customer support system. It is a necessary tool to simplify self-help for your end-users.
- You have fewer third-party integrations with Document360 which includes Freshdesk and Google Analytics. This means you are not left with many choices when it comes to blending in popular ticketing, chat, and support software.
- You do not get a dedicated mobile app for this tool. You can log in from a mobile browser but its UI may not be ideal.